About the job
Job Summary
As a Branch Manager, you will play a pivotal role in steering the overall performance of the branch. Your responsibilities will encompass leading sales, enhancing operations, ensuring exceptional customer service, maintaining quality assurance, and fostering team development. You will strive to achieve key performance indicators (KPIs) while ensuring compliance and alignment with our strategic objectives. The sales performance will be evaluated separately by program (Caribbean and European), and the success of your team will directly impact their eligibility for incentives.
Key Responsibilities
1. Sales Leadership: Drive the branch’s sales team to meet and surpass monthly and annual sales goals.
- Monitor individual and team performance, implementing corrective action plans as necessary.
- Independently track Caribbean and European program performance to ensure accurate incentive distribution and tailored strategies.
2. Financial Management:
- Ensure timely follow-up on FFP payments, invoices, and receipts.
- Collaborate with the finance department to ensure financial accuracy and accountability.
- Minimize discrepancies and promote cost efficiency within the branch.
3. Team Management:
- Recruit, train, and mentor staff to cultivate a skilled and motivated team.
- Regularly assess team productivity and branch health through performance reviews.
- Foster a collaborative, accountable, and results-driven work environment.
4. Quality Assurance:
- Ensure prompt and professional responses to leads, complete document submissions, and appropriate CRM usage.
- Oversee office readiness and operational effectiveness daily.
- Maintain data integrity and high-quality client engagement throughout the sales process.
5. Customer Relations:
- Efficiently resolve client complaints while upholding brand reputation.
- Ensure customer satisfaction through a seamless and supportive experience.
- Prevent legal escalation and reinforce client trust.
6. Marketing Collaboration:
- Work with the marketing team to implement local campaigns and initiatives.
- Provide insights on market trends and customer feedback to guide marketing strategies.
- Enhance brand visibility and client engagement in your region.
