Who is Plenti?
Plenti is a pioneering fintech lender that is transforming the loan experience by utilizing advanced technology to offer expedited and equitable loan solutions. We are a rapidly growing and innovative organization, consistently enhancing customer experiences to capture market share in the personal lending, renewable energy, and automotive finance sectors.
As a fast-paced and ambitious company, Plenti seeks talented individuals who are eager to take ownership of their roles and contribute to our success. With a team of over 250 professionals across Australia, our organization is of a size that allows everyone to make a significant impact in their positions and assist us in achieving our grand aspirations of becoming Australia’s leading lender.
Founded in 2014 and publicly listed on the ASX since 2020, Plenti has generated annual revenues exceeding $250 million and manages a loan portfolio of over $2.5 billion.
About the Role:
In the capacity of Broker Support Specialist, you will play a crucial role in supporting our broker and installer partners as they navigate customers through the loan acquisition process. You will serve as the reliable point of contact, providing prompt, accurate, and empathetic assistance while representing Plenti with professionalism at every touchpoint.
Key Responsibilities:
• Deliver outstanding support to brokers and installers throughout the loan acquisition process, including application, approval, and settlement phases.
• Address inbound phone calls and email inquiries promptly and professionally, focusing on solutions.
• Cultivate strong, trustworthy relationships with referral partners by understanding their needs and proactively assisting with inquiries.
• Identify and resolve issues by effectively utilizing internal systems and processes, escalating when necessary to ensure timely resolutions.
• Work closely with internal teams, including Sales, Credit, and Settlements, to provide a seamless partner experience.
• Keep accurate records of all communications, ensuring adherence to regulatory standards and Plenti's policies.
• Continuously enhance your product and process knowledge to confidently address a diverse range of partner inquiries.
• Foster a positive, collaborative team environment by sharing insights and supporting team members.
