Brokerage Services Support Specialist

moomooKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

On-site Full-time

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Experience Level

Entry Level

Qualifications

To excel in this role, candidates should possess:A degree or higher in a relevant field; candidates with diplomas in Business, Economics, or Finance are encouraged to apply. Experience in customer service, particularly in call centers, technical support, online trading, or stockbroking is preferred, though fresh graduates are welcome. A solid understanding of online trading platforms, stock exchanges, financial markets, trading regulations, and investment products is advantageous. Computer literacy is essential. Fluency in English and Malay is mandatory; proficiency in Chinese/Mandarin is a plus. Demonstrated professionalism, independence, attention to detail, patience, empathy, and strong problem-solving skills. Excellent verbal and written communication skills, with a strong customer service orientation. A collaborative team player with the ability to handle multiple customer inquiries efficiently under pressure. Willingness to work flexible shifts, including evenings, nights, and weekends, with applicable shift allowances.

About the job

Join our innovative team as a Brokerage Services Support Specialist, where your enthusiasm for finance and technology can flourish. You'll play a vital role in assisting our diverse clientele in navigating their trading journeys.

Provide exceptional support for both local and international clients, utilizing English, Malay, and Chinese as communication mediums.
Address customer inquiries through various channels, including phone, email, and live chat, ensuring a seamless experience.
Guide clients through trading account processes including registration, onboarding, and verification.
Offer consultations regarding our trading platform, tools, and features, while troubleshooting any technical or operational challenges.
Efficiently resolve client concerns, escalating complex issues to the appropriate teams as necessary.
Maintain accurate records of customer feedback and suggestions for continuous improvement.
Contribute to the enhancement of customer service processes, knowledge bases, and training materials.
Engage in additional tasks as assigned by management.

About moomoo

Moomoo is an innovative brokerage platform designed to empower proactive investors by providing them with the tools and resources necessary for successful trading. By combining professional-grade trading data, comprehensive financial news, and a supportive community, we offer our users a unique and enhanced trading experience.

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