About the job
Composed of individuals who transform education
All positions at Arco are open to People with Disabilities.
Your daily responsibilities will include:
1. Structuring an analytical view of the journey:
- Develop and maintain dashboards and visualizations detailing the journey of new contracts.
- Consolidate data from various systems (CRM, ERPs, and operational databases).
- Create models for early identification of risks during the implementation journey.
- Identify patterns of operational bottlenecks, rework, and friction between departments.
- Establish indicators that predict risks of delays, dissatisfaction, or pre-operational churn.
2. Planning and performance of the journey
- Define success metrics for each stage of the onboarding journey.
- Monitor departmental adherence to the defined stages and standards in the flow.
- Produce recurring analyses that support strategic decisions of the involved areas.
- Assist in prioritizing systemic and operational improvements based on data.
- Contribute to the continuous evolution of the governance model of the journey.
- Act as an analytical partner for the areas involved in the journey.
To participate in our process, you must have:
- The ability to navigate complex environments with multiple stakeholders.
- An investigative profile focused on continuous process improvement.
- Knowledge of analytical and visualization tools (e.g., SQL, BI tools, CRM reports).
- Experience in planning, performance, strategy, or analytics areas.
- Experience in building dashboards and data analysis.
- The capacity to transform data into actionable insights for the business.
Preferred Qualifications:
- Experience with customer journeys, onboarding, or implementation.
- Experience in technology, education, or complex service companies.
