About the job
Business Manager, Charlotte Tilbury - Harrods, Knightsbridge
Full-time Position, 40 hours per week, Permanent Contract
Your Role:
As a Business Manager at Charlotte Tilbury, you will embody the essence of our brand, bringing a unique blend of commercial insight, entrepreneurial spirit, and visionary leadership. Embrace change and excel at fostering a captivating customer experience through genuine emotional connections, expert artistry, and a profound passion for exceptional products. You will be a role model admired by both customers and colleagues.
About Us:
Charlotte Tilbury is the fastest-growing beauty brand on a mission to disrupt and revolutionize the beauty industry with our enchanting products, stunning artistry, and world-class emotional connections with our global customers and team. Our culture is distinctive; we encourage fearless innovation and empower our team to think outside the box as we continue to expand globally. If you're ready to be part of something magical, we are looking for inspiring talent to join our dream.
Key Responsibilities:
- Reporting to the Area Manager, you will be responsible for crafting and delivering an unparalleled Charlotte Tilbury experience, exceeding KPIs and inspiring your team to reach their full potential.
- As a customer experience champion, you will transform customer service into brand ambassadorship, ensuring customers experience the true enchantment of our products.
- You will act as a dedicated coach and mentor, providing your team with on-the-job training, guidance, and ongoing support to help them excel.
- Your collaborative and innovative approach will enable you to build lasting relationships across retail and head office functions.
