Business Operations Lead

Clasp GroupBoston, MA

Hybrid Full-time $110K/yr - $135K/yr

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Experience Level

Experience

Qualifications

- Proven experience in business operations or a similar role.- Strong analytical skills with the ability to interpret complex data sets.- Excellent communication and interpersonal skills.- Ability to thrive in a fast-paced, dynamic environment.

About the job

Business Operations Lead

Location: Boston, MA (Hybrid , 2 days per week in office)

About Us

Clasp is an innovative, venture-backed startup dedicated to transforming access to education and career opportunities. We aim to revolutionize how employers attract and retain essential talent while addressing the pressing issue of student debt. Our unique platform connects employers, educational institutions, and diverse talent, facilitating mutual benefits through accessible education financing. We view ourselves as more than just a fintech; we are a catalyst for economic mobility.

Recognized as a Forbes Fintech 50 company, a portfolio company of SHRM (the largest HR organization), and featured in Business Insider’s “43 Start Ups to Bet Your Career On in 2025,” Clasp is committed to social impact and innovation. We are reshaping the future of the workforce, one opportunity at a time. Join us in empowering learners and unlocking rewarding careers that foster positive change in their communities and beyond.

What We Need

We are looking for a highly trustworthy, analytical, and proactive Business Operations Lead to act as a strategic partner to our COO. This role transcends administrative duties; you will serve as a

About Clasp Group

Clasp is an innovative, mission-driven startup focused on improving education access and career pathways while addressing the student debt crisis. We connect employers and diverse talent through our unique platform, empowering individuals and enhancing workforce opportunities.

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Mar 2, 2026

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Mar 23, 2026

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Senior Manager, Customer Success Operations

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On-site|On-site|Boston, MA

At Klaviyo, we celebrate the diverse backgrounds, experiences, and perspectives that each Klaviyo (we proudly call ourselves Klaviyos) contributes to our dynamic workplace. We believe in providing everyone with an equitable opportunity for success and value the unique insights each individual brings, beyond traditional job criteria. If you feel you are a close match, we encourage you to apply. Interested in learning more about life at Klaviyo? Visit klaviyo.com/careers to discover how we empower creators to take charge of their destinies.About the RoleWe are in search of a strategic, systems-oriented, and customer-focused Senior Manager of Customer Success Operations to enhance Klaviyo's Digital-first and At Scale engagement model. In this pivotal role, you will collaborate closely with both the Digital and At Scale Customer Success teams, while also engaging with Product, Customer Education, and Marketing to implement the tools, data, automations, and processes necessary for customers to learn, adopt, and thrive at scale.By working in tandem with the Go-To-Market systems and Customer Success teams, you will drive the operational engine that supports our digital and hybrid engagement models, including lifecycle automation, AI-driven engagement, and enablement for adoption and education. If you excel where technology, data, and customer experience intersect—and you enjoy transforming strategy into scalable, measurable outcomes—this position offers you the chance to influence how tens of thousands of customers experience Klaviyo.How You’ll Make an ImpactConvert strategic digital customer success goals into actionable execution plans, encompassing system enhancements, cross-functional collaboration, and project management.Design and implement scalable lifecycle workflows, triggers, and automations that drive onboarding, adoption, expansion, and ongoing customer success.Operationalize digital customer lifecycle programs, including triggered communications, in-app engagements, personalized guidance, and automated success plans.Enhance the digital customer success technology stack, including Gainsight CS/PX, automation tools, AI agents, LMS platforms, and community systems.Lead change management initiatives related to digital transformation efforts within the broader Customer Success organization.Deploy AI and automation strategies to optimize customer interactions and enhance overall satisfaction.

Jan 30, 2026

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