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Call Center Agent Opportunity in Quezon City

tasq-workQuezon City, Metro Manila, Philippines
On-site Full-time

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Experience Level

Entry Level

Qualifications

Requirements:At least a High School Graduate (Old Curriculum); prior BPO experience is not mandatory. Proficient in both spoken and written English. Willing to work fully on-site in Quezon City. Able to work on a shifting schedule. Available to start immediately. Resourceful and capable of problem-solving while adhering to company policies and processes. Able to work collaboratively with team members and open to feedback.

About the job

Join our dynamic team at tasq-work as a Call Center Agent in Quezon City. In this role, you will play a crucial part in providing outstanding service to our esteemed clients. Your communication skills, problem-solving abilities, and customer profiling will be key in ensuring an exceptional customer experience.

Key Responsibilities:

  • Respond to customer inquiries promptly and professionally through phone, email, and chat.
  • Address customer issues and complaints with an emphasis on achieving first-call resolution.
  • Maintain accurate records of customer interactions for future reference.
  • Collaborate with team members to enhance customer service processes.
  • Provide detailed product and service information to assist customers effectively.
  • Proactively identify opportunities to improve the customer experience.
  • Meet or exceed individual and team performance metrics.

About tasq-work

tasq-work is a rapidly growing company dedicated to providing exceptional customer service solutions. We pride ourselves on our innovative approach and commitment to excellence in client interactions.

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