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Experience Level
Mid to Senior
Qualifications
Minimum of 2 years of experience in operations managementAt least 3 years of managerial experienceProven track record in Customer Service and Sales Team management; Lead Generation experience preferredFamiliarity with VICI/dialer systems is a plusSelf-motivated and solutions-oriented professionalStrong skills in strategy development, process optimization, and operational implementation are essentialCompliance-oriented mindsetExperience in scheduling and workforce managementExcellent communication abilities and conflict resolution skills
About the job
As the Call Center Operations Manager, you will be responsible for overseeing the daily functions of our call center. Your primary focus will be to assess team performance and collaborate with staff to enhance processes and service quality. You will directly manage sales, customer service, and lead generation teams, fostering a positive work environment and ensuring efficient operations. Your expertise in developing and implementing effective call center strategies and procedures will be crucial in serving our customers effectively. You will also be encouraged to propose improvements to systems and processes based on your insights into daily operations.
About yeetiq
Yeetiq is a global company expanding its footprint in the Caribbean. We pride ourselves on creating a vibrant and fast-paced work environment where dedication and performance are recognized and rewarded.
Pavago seeks a Business Operations Coordinator to strengthen daily operations and support a connected remote team. This fully remote role is open to candidates based in Jamaica. Role overview This position focuses on streamlining business processes and encouraging teamwork across a distributed workforce. The coordinator will play a key part in maintaining sm…
Full-time|On-site|Kingston, St. Andrew Parish, Jamaica
Location: Kingston, St. Andrew Parish, JamaicaStart date: July 2026Duration: 6 monthsLanguage requirement: English Level 4-AdvancedEligibility: Open only to Canadian Citizens and Permanent Residents of Canada. Role overview Cuso International seeks a volunteer Micro & Small Business Development Specialist to partner with the Private Sector Organization of Jamaica (PSOJ). The focus of this role is to develop and implement a Scale-Up Readiness Diagnostic Tool for micro, small, and medium enterprises (MSMEs). This tool will help assess areas such as governance, financial management, operational systems, and strategic preparedness, supporting businesses as they get ready for growth and investment. The specialist will work closely with PSOJ to design and apply this tool, helping Jamaican businesses strengthen their market readiness and sustainability. Key responsibilities Design a Scale-Up Readiness Diagnostic Tool that addresses governance, financial management, operational systems, and strategic preparedness. Collaborate with designated organizations to implement the tool, working with the Executive Director and team to evaluate market readiness. Required qualifications Bachelor’s degree in organizational management, business administration, business process automation, or a related field. Required experience and skills Commitment to youth development and understanding of its principles. Extensive experience in strategic planning, organizational plan development, and familiarity with operational plans and policies. Background in business planning and management. Strong interpersonal skills, teamwork experience, and effective written and verbal communication abilities. Problem-solving skills, independent judgment, attention to detail, initiative, and self-motivation. Experience delivering training sessions. Cuso International is a Canadian international cooperation and development organization. For over sixty years, Cuso has worked to create social and economic opportunities for marginalized groups by addressing the root causes of inequality. Through partnerships with local organizations, Cuso supports sustainable community development and empowerment.
Job Title: Operations Specialist - Data Analyst, App Operations, Email MarketingJob Type: Full-time / RemoteWork Hours: PSTJob Overview:We are seeking an Operations Specialist who excels in data analytics and is technically adept to manage the intersection of data analytics, app operations, lifecycle marketing, and finance. In this role, you will be pivotal in extracting, analyzing, and interpreting data from diverse sources, converting insights into actionable strategies, and enhancing the functionality of our app and marketing systems on a daily basis. You will also support reporting and specialized technical projects across various departments.While you do not need to be a software developer, a strong proficiency in SQL and comfort with various databases, tools, and platforms are essential.Responsibilities:Data Analytics & Business InsightsExtract, analyze, and interpret data from multiple sources to inform business decisions.Write and refine SQL queries for insights and reporting structures.Develop dashboards, metrics, and recurring reports (e.g., funnels, cohorts, retention, CAC/LTV, conversion, churn).Identify trends and opportunities; recommend data-driven enhancements in product, growth, and operations.Maintain data quality and consistency across tools (events, attribution, CRM tracking, affiliate tracking).App OperationsManage operational workflows relating to app performance and user experience.Monitor product and engagement KPIs using Mixpanel (e.g., funnels, feature adoption, retention).Assist in ongoing optimization efforts (tracking, event structure, attribution integrity, user flows).Collaborate with cross-functional teams on app-related operational requirements and performance insights.Email Marketing / CRM (MoEngage)Oversee and enhance CRM flows and campaigns leveraging MoEngage.Design and maintain lifecycle journeys including onboarding, activation, engagement, retention, and win-back.Segment audiences based on behavioral and profile data.Conduct A/B tests on messaging and sequencing while reporting performance.Ensure consistent tracking and reporting across CRM campaigns and attribution sources.Platform Ownership & Operational ExcellenceBecome a subject matter expert on the tools and platforms utilized, ensuring their effective integration and functionality.Assist internal teams with data access, reporting, and operational workflows.Enhance processes for efficiency, accuracy, and scalability throughout the organization.Tools & Platforms InvolvedMixpanel (app analytics & performance)SQL databases
Investment Operations SpecialistWHO ARE WE SEEKING?We are in search of a talented Investment Operations Specialist to join our dynamic team on a freelance project basis. This pivotal role will support multiple processes that facilitate the onboarding of various conversion plans onto our client’s platform. As an essential part of our operations, you will engage in cross-functional collaboration with internal stakeholders to enhance the onboarding experience and deliver exceptional service to plan sponsors. WHAT YOUR ROLE ENTAILS: Review and identify potential issues within fund lineups.Prepare Fund Applications for third-party fund companies, incorporating client information.Coordinate with Implementation Managers and Investment teams to ensure a smooth transition of new and conversion-qualified plans onto the client’s platform. Update, maintain, and review client data within CRM systems. Facilitate collaboration with all internal teams to adhere to expected timelines. Assist in the development and maintenance of written operating procedures related to your assigned functions. WHAT WE'RE LOOKING FOR: The Essentials: A positive, flexible, creative, team-oriented, and results-driven individual with strong collaboration skills.A solid understanding of mutual funds, stable value funds, collective investment trusts (CITs), and exchange-traded funds (ETFs) trading and settlement processes. An eagerness to learn, innovate, and communicate effectively.A proactive and analytical mindset, with strong problem-solving abilities and solution-oriented thinking. Exceptional organizational skills and reliability.The ability to prioritize tasks and manage client expectations efficiently. Preferred Skills: Experience with collaboration, project management, and CRM tools such as Google Workspace, Slack, Salesforce, Zendesk, and Jira. General knowledge of ERISA rules and requirements, with experience in compliance or record-keeping systems (e.g., SunGard Relius, ASC, FIS). Working Hours: US Eastern Time (8:30am - 5:30pm)Rate: $6 per hour
As the Call Center Operations Manager, you will be responsible for overseeing the daily functions of our call center. Your primary focus will be to assess team performance and collaborate with staff to enhance processes and service quality. You will directly manage sales, customer service, and lead generation teams, fostering a positive work environment and ensuring efficient operations. Your expertise in developing and implementing effective call center strategies and procedures will be crucial in serving our customers effectively. You will also be encouraged to propose improvements to systems and processes based on your insights into daily operations.
Custody Operations SpecialistWHO ARE WE SEEKING?We are in search of a dedicated Custody Operations Specialist! This crucial role involves supporting a variety of processes that facilitate the onboarding of our clients to their designated platforms. You will collaborate closely with internal teams to enhance the onboarding experience and provide outstanding service to plan sponsors. WHAT WILL YOUR ROLE ENTAIL?Reviewing and documenting cash and in-kind asset transfers within the trust accounting systemCoordinating with sub-custodians to settle trades from booking to settlement for mutual funds, stable value funds, and ETFsConducting reconciliations of invested assets and cash activities between the trust accounting system and sub-custodian by set deadlinesCollaborating with Implementation Managers and Investment teams to effectively transition new and conversion-qualified plans onto the client’s platformCoordinating with record keepers to liquidate and transfer plan assets from the client’s platformUpdating, maintaining, and reviewing client data within CRM systemsEnsuring collaboration across all internal teams to meet expected timelinesAssisting in the development and maintenance of written operating procedures relevant to assigned functions
Join our dynamic team as an Operations Manager, where you will play a pivotal role in overseeing and enhancing our operational processes. Your expertise will guide us in achieving operational excellence and optimizing resource management.
Pavago is looking for a Director of Client Operations to guide its client-facing teams. This remote position is based in Jamaica and centers on managing client operations and maintaining high service standards. Role overview The Director of Client Operations oversees the daily operations that support Pavago's clients. This includes monitoring service delivery and working to improve how teams interact with clients. The role requires close collaboration with colleagues across different departments to streamline processes and boost client satisfaction. Key responsibilities Lead and manage client operations to ensure consistent service quality Work with cross-functional teams to improve operational workflows Focus on enhancing client satisfaction through process optimization Who succeeds in this role This position calls for a motivated leader with experience in client operations and a commitment to operational excellence. Strong communication and collaboration skills are essential for working with teams across the organization.
Conversions Operations SpecialistWHO ARE WE LOOKING FOR?We are seeking a dynamic Conversions Operations Specialist to play a crucial role in enhancing our client’s onboarding processes. This position involves cross-functional collaboration with internal teams to optimize the onboarding experience and deliver outstanding service to plan sponsors. WHAT WILL YOU BE DOING? Review and document cash and in-kind asset transfers within the trust accounting system.Collaborate with sub-custodians to facilitate trade settlements for mutual funds, stable value funds, and ETFs.Conduct reconciliations of invested assets and cash activities between the trust accounting system and sub-custodian by specified deadlines.Coordinate with Implementation Managers and Investment teams to ensure a successful transition of new and conversion-qualified plans onto the client’s platform.Work with receiving record keepers to liquidate and transfer plan assets from the client’s platform.Update, maintain, and review client information within CRM systems.Collaborate with all internal teams to meet established timelines.Assist in the creation and maintenance of written operating procedures related to assigned functions. REQUIREMENTS The Necessities Optimistic, flexible, creative, team-oriented, and results-driven with the ability to collaborate effectively with both internal and external stakeholders.Strong understanding of how mutual funds, stable value funds, and ETFs trade and settle.Excellent numerical aptitude and comprehension of cash and traditional securities reconciliations.A passion for learning, creating, and iterating rapidly.Proactive and analytical mindset, capable of problem-solving and proposing solutions.Highly organized and dependable with the ability to prioritize tasks and manage client expectations. The Extras Experience with...
Job Title: Customer Operations SpecialistPosition Type: Full-Time, RemoteWorking Hours: U.S. Business HoursAbout the RoleJoin our dynamic team at pavago as a detail-oriented and results-driven Customer Operations Specialist. In this pivotal role, you will take complete ownership of contract lifecycle management for a diverse customer portfolio.Your primary responsibility is to ensure that all customer agreements are accurate, executed correctly, thoroughly documented, and aligned with our billing and recurring revenue processes. You will serve as the internal steward of contract data, proactively driving contract completion, maintaining system accuracy, and minimizing operational and financial risks.This is an active role that demands a high degree of ownership, consistent outreach, meticulous attention to detail, and the capability to manage contract execution on a large scale.Your ResponsibilitiesContract Ownership & Data AccuracyOversee and manage all customer contracts within our portfolio.Ensure a reliable source of truth for contract status, terms, and coverage.Guarantee that all contract records are accurate, comprehensive, and current.Organize and maintain well-structured contract storage systems (e.g., Google Drive).Contract Tracking & System ManagementContinuously update the master contract tracking sheet.Monitor contract terms (e.g., duration, renewal dates, special conditions).Maintain accurate records by purging inactive accounts.Prepare and structure contract data for CRM (Salesforce) accuracy.Contract Outreach & ExecutionIdentify customers lacking valid contracts and prioritize outreach efforts.Engage in daily outreach via phone and email to drive contract completion.Effectively communicate contract terms, pricing structures, and overall value.Utilize DocuSign to send agreements and monitor them through to completion.Conduct consistent follow-ups to ensure contract closure.CRM & Revenue Alignment (Salesforce)Update contract-related data and RMR (Recurring Monthly Revenue) in Salesforce.Document all updates, activities, and changes in the system for auditing purposes.Leverage contract interactions to validate and enhance customer data accuracy.DocuSign & Agreement ManagementCreate, send, and manage agreements for new services and account updates.Ensure all documents are properly executed and securely stored.Handle account transfers while ensuring compliance and proper documentation.AutoPay & Compliance TrackingFacilitate AutoPay enrollment for all applicable contracts.Document exceptions and apply necessary adjustments as needed.
Join Huzzle as a Business Development Representative!At Huzzle, we specialize in bridging the gap between extraordinary talent and premier opportunities at some of the most innovative companies across the globe, including the UK, US, Canada, Europe, and Australia. We proudly partner with a diverse array of clients, from dynamic startups to established digital agencies and high-growth tech platforms in sectors such as SaaS, MarTech, FinTech, and EdTech.Our unique approach sets us apart from traditional outsourcing models by offering you the chance to work directly with clients as an integral part of their team, fostering genuine ownership, significant impact, and long-term career development.Position Type: Full-timeEngagement Model: Independent ContractorPosition OverviewWe are in search of a motivated and results-oriented Business Development Representative with a strong background in SaaS or technology sales. This fully remote role emphasizes outbound prospecting, pipeline creation, and the identification of new business avenues.Your responsibilities will include engaging with key decision-makers, qualifying potential clients, and arranging high-quality meetings for senior sales executives. This position is perfect for individuals who excel in a fast-paced, target-oriented environment and are eager to advance to an Account Executive position.Key ResponsibilitiesImplement outbound sales tactics through cold calls, emails, and LinkedIn interactionsIdentify, engage, and qualify potential clients within target sectorsDevelop new business opportunities and cultivate a robust sales pipelineCoordinate product demonstrations and discovery conversations for Account ExecutivesEnsure accurate record-keeping in CRM systems (e.g., HubSpot, Salesforce)Conduct market analysis and account mapping to enhance targeting strategiesCollaborate with marketing and sales teams to refine messaging and campaignsAchieve or surpass key performance indicators (KPIs) such as meetings scheduled and pipeline generatedQualificationsA minimum of 3 years of experience in Business Development Representative (BDR), Sales Development Representative (SDR), or outbound sales rolesExperience in SaaS, technology, or B2B sales environmentsProficient in prospecting and lead generation techniquesFamiliarity with CRM platforms (HubSpot, Salesforce, or equivalent)Outstanding communication, negotiation, and objection-handling abilitiesSelf-motivated, goal-oriented, and results-focusedComfortable collaborating with international teams in a remote settingFluent in English, both written and spokenBenefits Fully remote position with a flexible work environment Opportunity to work with a rapidly growing SaaS/Tech company on a global scale Clear path for advancement into Account Executive or senior sales positions Ongoing sales training and professional growth opportunities Direct hire offering long-term stability and career advancement
Role overview pavago is looking for a Business Applications Developer to join the team in a fully remote capacity within Jamaica. The main focus is on building and implementing business applications that help streamline operations. This role involves creating software solutions tailored to the specific needs of clients. What you will do Develop and deploy business applications that improve how operations run Collaborate with teams across departments to design solutions that meet client requirements Location This position is remote and available to candidates based in Jamaica.
Customer Operations Specialist (Contracts, Salesforce, DocuSign) – Remote | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleWe are seeking a dedicated Customer Operations Specialist to manage the entire contract lifecycle, oversee contract execution, and ensure CRM data integrity for a diverse customer portfolio.This role is highly active and ownership-driven, requiring a proactive approach to contract management.Key Responsibilities:Take charge of contract data managementFacilitate contract completion through consistent outreachMaintain accuracy within the CRMEnsure alignment of contracts with billing and recurring revenueIf you excel in fast-paced, detail-focused environments that require diligent follow-up, this position is tailored for you.Your Responsibilities Include:1. Contract ManagementOversee all customer contracts from initiation to completionMaintain a centralized record of:Contract statusTerms and conditionsCoverage detailsEnsure all records are:AccurateComprehensiveReady for auditsOrganize structured storage solutions (e.g., Google Drive)2. Data Tracking and ManagementManage master tracking sheets using Excel / Google SheetsMonitor:Renewal datesContract lengthsSpecial provisionsEliminate inactive accountsPrepare contract data to ensure CRM accuracy in Salesforce3. High-Volume Contract Outreach and ExecutionIdentify clients lacking signed contractsPerform daily outreach via email and phoneEffectively communicate:Pricing structuresTerms and conditionsValue propositionsUtilize DocuSign to send agreementsSteer contracts through the process from sent → signed → completedEnsure consistent follow-up until contracts are finalized4. CRM and Revenue IntegrationUpdate Salesforce with contract data and Recurring Monthly Revenue (RMR)Record all actions and updates for audit trackingEnhance data quality through contract interactions5. Documentation ManagementCreate and manage agreements for:New servicesAccount modificationsEnsure proper execution and storage of all documentsAssist with account transfers by providing appropriate documentation6. AutoPay and Compliance ManagementVerify AutoPay enrollment for eligible customersMonitor exceptions and implement necessary adjustmentsMaintain compliance with documentation requirements
WHO ARE WE LOOKING FOR?We are on the lookout for a meticulous and proactive Operations Associate Specialist to enhance our team. This role involves managing and validating data queues, reviewing supporting documentation, communicating with loan servicers, and collaborating with our client’s teams to ensure smooth operations and heightened client satisfaction. WHAT WILL YOU BE DOING?In your daily responsibilities, you will:Data Validation & Data Entry:Review and validate employee loan information and documentation to ensure accuracy and compliance with program standards.Guarantee data integrity across various systems.Examine and confirm plan account details along with associated documentation.Document Review: Conduct comprehensive reviews of materials submitted by participants and employers to ensure all data aligns with operational and compliance standards.Inbox Monitoring: Oversee and respond to inquiries in the operations and support inbox, escalating issues when necessary.Servicer Communications: Liaise with student loan servicers and financial institutions to resolve discrepancies, confirm payments, and maintain accurate account records.Invoicing Operations: Assist with monthly invoicing processes, reconciling data to ensure precise billing and payment reporting.Cross-Team Collaboration: Collaborate closely with internal departments such as Client Services and Product to enhance processes and support client success.Quality Assurance: Uphold a high attention to detail and adhere to established workflows to ensure consistent operational excellence.
Full-time|On-site|Kingston, St. Andrew Parish, Jamaica
Job Objectives and Purpose:As a Reach Forklift Operator at Facey Commodity Company Limited, your primary responsibility is to ensure the smooth and safe movement of materials and products within the company. This includes unloading, loading, organizing, and rotating palletized products and raw materials while adhering to safety regulations and maintaining the required internal certification.Key Responsibilities:1. Operate forklift equipment safely and efficiently to load and unload materials according to established protocols.2. Conduct daily inspections of forklift equipment, report any malfunctions, and perform basic maintenance to ensure optimal performance.3. Organize and store products in designated areas, complying with company storage standards.4. Collaborate with warehouse staff to manage product rotation and minimize losses due to expiration.5. Follow all safety regulations while operating forklifts and handling hazardous materials, if applicable.6. Engage in training programs and maintain the necessary certifications for operating forklifts safely.7. Keep accurate records of loading, unloading, and inventory rotation activities, reporting any discrepancies.8. Assist the inventory team with cycle counts and quarterly assessments.9. Work closely with logistics, inventory, and warehouse departments to ensure a seamless workflow.10. Identify and propose improvements to enhance materials handling processes and overall efficiency.11. Adhere to all company policies and regulations regarding forklift operations and materials management.12. Support operational and administrative teams to achieve service and area objectives.13. Perform additional related duties as required.
Join our dynamic team at Huzzle as a Sales Development Representative, where you will play a crucial role in driving our SEO services forward. This position is ideal for enthusiastic individuals who are passionate about sales and digital marketing.In this remote role, you will be responsible for identifying new business opportunities, engaging with potential clients, and nurturing relationships to expand our market presence. Your efforts will directly contribute to the growth and success of our SEO services.
