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Experience Level
Manager
Qualifications
The ideal candidate will possess:A Bachelor’s Degree in Healthcare Administration, Business Management, or related field.3+ years of experience in care operations or management. Strong leadership and communication skills. Ability to analyze data and implement operational improvements. Commitment to quality care and customer satisfaction.
About the job
Abby-Care is hiring a Care Operations Manager in Boston. This leader will guide care operations, focusing on service quality and a positive experience for both clients and staff.
What You Will Do
Oversee daily care operations to maintain high standards of service
Support and motivate care staff
Implement effective operational workflows
Identify and drive performance improvements
Promote a culture centered on excellence and compassion
What Matters Here
Leadership in care or service operations
Commitment to quality and supportive environments
Ability to turn best practices into daily routines
About abby-care
Abby-Care is a leading provider of compassionate care solutions, dedicated to improving the lives of those we serve. Our mission is to deliver high-quality, personalized services that promote independence and dignity. We value innovation, teamwork, and integrity, striving to create a positive impact in the communities we serve.
Role Overview Abby-Care is hiring a Care Operations Manager in Boston. This leader will guide care operations, focusing on service quality and a positive experience for both clients and staff. What You Will Do Oversee daily care operations to maintain high standards of service Support and motivate care staff Implement effective operational workflows Identify…
Full-time|On-site|Boston, Massachusetts, United States
About UsAt Entyre, we are on a mission to revolutionize elderly care, positioning ourselves as the fastest-growing company in the industry. Our aim is to simplify the process for families seeking care in their most challenging times. As we expand rapidly across the United States, entering new markets and establishing robust operations, we seek dedicated operators ready to create the systems that will support this growth.Position OverviewThe Operational Excellence Manager holds a pivotal role within Entyre, central to our operational success. This is not merely a role focused on process documentation; it involves dynamic travel across our markets to critically assess and enhance local operations. Collaborating closely with General Managers and operational teams, your primary objective will be to identify and eliminate inefficiencies, mitigate hidden risks, and rectify failure points in our operational framework. Engaging directly at the source (Gemba), you will observe and analyze workflows, dissecting processes to uncover opportunities for improvement, even in seemingly functional areas. A Six Sigma mindset is essential, emphasizing structured problem-solving, root cause analysis, and measurable enhancements in key operational metrics. You will operate under significant time constraints to facilitate rapid performance improvements while developing scalable processes. In addition to local optimization, you will guide leaders across various states to adopt consistent working styles, operational standards, and execution disciplines. This role reports directly to the COO.Key ResponsibilitiesConduct extensive travel across Entyre markets to assess operations and collaborate with General Managers to enhance execution and operational performance.Utilize a Gemba approach to observe firsthand how work is executed on the ground.Analyze operational workflows to pinpoint inefficiencies, bottlenecks, quality concerns, and hidden risks.Enhance the input metrics that influence market performance by refining operational processes and reinforcing execution discipline.Employ structured problem-solving techniques (e.g., Lean or Six Sigma methodologies) to diagnose root causes and implement lasting solutions.Continuously challenge established practices and rigorously test processes, regardless of their apparent effectiveness.Act with urgency to intervene directly in workflows, driving improvements in execution and elevating performance.Design and implement optimized workflows, standards, and controls that enhance reliability, speed, and scalability.Share proven operational methods and best practices across markets to elevate performance across the organization.Develop operational dashboards and metrics to provide visibility into process performance.
Harvard University is seeking a dynamic and skilled Operations Manager to enhance our organizational effectiveness. In this pivotal role, you will oversee daily operations, implement strategic initiatives, and ensure operational efficiency across various departments. The ideal candidate will possess exceptional leadership skills, a keen analytical mindset, and the ability to drive results in a fast-paced environment.
Join Shields Health Solutions as a Pharmacy Operations Manager where you will play a pivotal role in optimizing pharmacy operations to enhance patient care and streamline our services. You will lead a dedicated team, ensuring compliance with all regulations and standards while implementing best practices in pharmacy management.
Later stands as the world’s leading influencer marketing platform, designed to empower brands in crafting memorable campaigns with confidence. By merging authentic creator relationships, reliable insights, and expert support, Later alleviates the uncertainty often associated with one of marketing’s most significant investments.Grounded in an AI-driven platform and over a decade's worth of proprietary data—including billions of social interactions and over $2.4 billion in verified influencer-driven purchases—Later equips teams with the knowledge to anticipate successful strategies before their launch.With a focus on combining valuable insights with expert guidance, Later eliminates the guesswork from influencer marketing, enabling brands to select the right creators, execute comprehensive campaigns, and foster substantial growth across brand awareness, engagement, and revenue. Trusted by renowned enterprises such as Nike, Wayfair, Unilever, and Southwest Airlines, Later harmonizes creativity with performance to ensure campaigns not only look impressive but also yield tangible results. Discover more at later.com.About this Role:We are seeking a Revenue Operations Manager, Customer Operations to oversee the operational framework that supports Later’s brand customers through our Influence Platform, Managed Services, and Mavely offerings. This pivotal role sits at the core of the customer lifecycle, connecting Sales efforts with the delivery of our Services and Client Success teams. You will be accountable for developing the systems, processes, and performance metrics that transform contracted revenue into efficient and effective customer outcomes.This high-impact position is ideal for an individual who excels in system thinking and outcome orientation, thrives in cross-functional settings, and relishes the challenge of structuring complex, rapidly growing businesses. Reporting to the VP of Revenue Operations, you will collaborate closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale alongside growth—while maintaining quality, profitability, and customer trust.
Full-time|On-site|Boston, Massachusetts, United States
Overview:As the Sales Operations Manager, you will spearhead the sales team and establish robust operational systems aimed at maximizing revenue performance.This pivotal role merges sales leadership, revenue operations, and growth execution. You will directly oversee the sales team while crafting processes, analytics, and systems that empower the team to scale effectively.In this position, you will report directly to the Head of Growth and collaborate closely with the Marketing Team and State General Manager to transform demand into successful enrollments for families.
Role Overview abby-care seeks a Registered Nurse Case Manager to support patients in the Boston North Shore and Lawrence area. This position focuses on coordinating and managing care for clients, aiming to deliver high-quality health services throughout their treatment journey. What You Will Do Oversee and coordinate patient care plans Work closely with patients, families, and healthcare providers to ensure continuity of care Monitor patient progress and adjust care strategies as needed Advocate for patient needs and help improve health outcomes Location This role is based in the Boston North Shore and Lawrence area.
We are seeking a dynamic and experienced Facilities and Operations Manager to oversee our campus facilities and operations at Harvard University. In this pivotal role, you will ensure the efficient functioning of our facilities while enhancing the overall campus experience for students, staff, and visitors. Your expertise will contribute to the strategic planning and execution of facility improvements, maintenance, and operational excellence.
Full-time|Remote|Seattle, New York City, Boston, or Remote
As the Manager of Quality Operations at Pearl Health, you will play a crucial role in ensuring the highest quality of our health services. You will lead a dedicated team to develop and implement effective quality control processes, ensuring compliance with industry standards and enhancing patient care. Your analytical skills and attention to detail will be key in driving our quality initiatives and improving operational efficiency.
Join the dynamic team at Insomnia Cookies as a Store Operations Manager (General Manager) in our Boston location! In this pivotal role, you will oversee daily operations, drive sales, and ensure exceptional customer experiences. You will lead, mentor, and inspire a team to deliver the highest standards of service while fostering a positive and engaging workplace culture.
Join Whoop as a Sales Operations Manager, where you will play a pivotal role in optimizing our sales processes and enhancing the overall efficiency of our sales team. In this position, you will collaborate closely with various stakeholders, utilizing data-driven strategies to support our sales initiatives.Key responsibilities include analyzing sales performance metrics, implementing operational improvements, and providing actionable insights to drive sales growth. You will leverage your expertise to streamline workflows, support the sales team in achieving their goals, and ensure a seamless customer experience.
Join the exciting team at Insomnia Cookies as we launch our new location in the vibrant downtown area of Boston, MA! We are on the lookout for dynamic and hospitality-driven individuals ready to thrive in a fun, entrepreneurial environment. This role promises exceptional training, mentorship, and rapid career advancement opportunities, alongside a path to achieving impressive sales success!Compensation & Sweet Perks:· Competitive base salary plus quarterly bonus potential.· $50 monthly stipend for cellphone data plans.· Comprehensive benefits package including medical, dental, vision, and pet insurance.· 401K with matching contributions.· Generous PTO including 2 weeks vacation, 2 Insomnia Personal Days of Wellness, and paid sick leave.· Access to our unique Cookie College training platform.· Enjoy free cookies, exciting swag, and more!Core Responsibilities:· Recruit, mentor, and develop a diverse team, including Shift Leaders, Cookie Crew, and Delivery Drivers.· Ensure exceptional food quality, customer service, and store cleanliness through effective team leadership.· Foster a culture of excellence focusing on cookie quality, customer satisfaction, and team member growth.· Manage inventory to uphold strict control measures.· Plan and execute engaging local marketing initiatives.
The Data Center Operations Manager for Managed Services is pivotal in overseeing the daily operations and management of our U.S.-based data center environments, which support both internal systems and clients of InterSystems. This role is crucial for ensuring high availability, operational excellence, and adherence to compliance standards across third-party facilities while maintaining close collaboration with our internal infrastructure, platform, and application teams.The manager will lead the operations staff and vendor teams, manage relationships with colocation providers, and support cutting-edge infrastructure platforms, including software-defined storage, converged infrastructure, and containerized environments.Key ResponsibilitiesData Center OperationsOversee daily operations at multiple colocation data center facilities, acting as the primary contact for operational issues.Coordinate remote assistance, scheduled maintenance, and incident responses with colocation providers.Ensure the reliability and availability of power, cooling, space, network connectivity, and physical security.Lead incident management efforts and conduct root cause analyses (RCA) involving both internal teams and external providers.Maintain and enforce standard operating procedures (SOPs), runbooks, access protocols, and escalation paths.Infrastructure & Platform SupportSupport enterprise-level infrastructure platforms, including:Dell PowerFlex and other software-defined storage systems.Nutanix and VMware converged infrastructure.Kubernetes platforms (e.g., Spectro Cloud-managed environments).Collaborate with Systems, Platform, and Cloud teams to facilitate hardware lifecycle events, upgrades, and capacity expansions.Ensure operational readiness for containerized and virtualized workloads deployed in colocation facilities.Team LeadershipLead and develop the data center operations staff and contractors supporting colocation environments.Define staffing models, on-call rotations, and escalation coverage.Encourage operational discipline, enhance documentation quality, and promote continuous improvement.Vendor & Provider ManagementManage relationships with colocation providers, hardware vendors, network carriers, and service partners.Oversee service-level agreements (SLAs), maintenance coordination, access controls, and service delivery.Assist in contract reviews and renewals.
Join Our Team as a Senior Business Operations & Strategy Manager!Are you ready to take your career to new heights? Flywire is on the lookout for a Senior Business Operations & Strategy Manager to enhance our strategic decision-making processes and operational excellence within our Global Education sector. In this prominent role, you will spearhead strategic planning initiatives, evaluate new growth avenues, and collaborate with organizational leaders to enhance performance, maximize revenue, and scale our innovative platform.As a pivotal player in the execution of strategic initiatives, you will bring analytical depth, structured thinking, and project leadership to our most critical priorities.Your Responsibilities Include:Evaluating New Business Opportunities: Analyze potential new verticals, geographies, and product offerings through comprehensive market research, financial modeling, and competitive analysis.Crafting Strategic Recommendations: Develop clear and actionable strategic initiatives by evaluating alternatives and building robust business cases.Presenting Insights: Synthesize findings and share insights with senior leadership in a compelling, structured manner.Driving Operational Optimization: Collaborate with cross-functional teams to enhance business models, processes, and service delivery.Aligning Strategic Priorities: Foster alignment on key business functions including vertical teams, marketing, product development, engineering, finance, and payment operations.Leading Planning Processes: Oversee elements of the annual and quarterly planning processes, ensuring alignment on objectives, KPIs, and execution strategies.Financial Impact Assessments: Develop assessments that highlight expected benefits such as revenue growth and cost efficiencies.Staying Ahead of Industry Trends: Maintain a keen awareness of industry dynamics and emerging opportunities in the global payments and FinTech landscape.Cross-Functional Collaboration: Drive projects from analysis to execution, ensuring stakeholder alignment and tracking progress.
Role Overview Simplisafe is seeking a Senior Manager, Ecommerce Platforms & Operations to guide ecommerce strategy and strengthen operational processes. This position manages the development and ongoing performance of online platforms, focusing on delivering a smooth shopping experience for customers. Key Responsibilities Lead the direction and execution of ecommerce initiatives. Oversee daily operations and continuous improvement of online platforms. Work with teams across the company to support growth and boost customer engagement. Identify and implement solutions that improve the ecommerce experience. Location Boston, MA
Join Insomnia Cookies as a Store Operations Manager and lead our Boston location to success! In this pivotal role, you will oversee day-to-day operations, ensuring exceptional customer experiences while driving sales and profitability. Your leadership will inspire a team dedicated to delivering our famously delicious cookies and providing outstanding service.
Marketing Operations Manager AcuityMD is an innovative software and data platform dedicated to enhancing access to medical technologies. We empower MedTech companies to gain deep insights into product utilization, understand customer variations, and pinpoint opportunities for physicians to optimize patient care. With approximately 6,000 new medical devices approved by the FDA each year, our solution ensures that these advancements reach physicians effectively, improving patient outcomes through cutting-edge technology. Supported by industry leaders such as Benchmark, Redpoint, ICONIQ Growth, and Ajax Health, we are a rapidly growing SaaS company. Team Mission Our goal is to create a top-tier commercial organization by developing a consistent go-to-market strategy, recruiting elite Enterprise SaaS professionals in sales, marketing, and customer success, and engaging thoughtfully with VPs, General Managers, and key decision-makers across the Medical Device sector. This Role As a Marketing Operations Manager reporting to the Director of Revenue Operations, you will infuse analytical thinking, curiosity, and strategic insight into our newly established team. Your role will be pivotal in driving Commercial Excellence at AcuityMD, establishing best practices across revenue strategy, analytics, sales processes, and technology management that will yield immediate and long-term results as we scale. Responsibilities Marketing Automation & CRM: Optimize HubSpot to identify, score, track, and attribute leads throughout our marketing funnel, ensuring precise data capture and reporting across campaigns. Marketing Resource Allocation: Evaluate the effectiveness of various marketing channels to assess Marketing ROI and guide future resource distribution. Tech Stack Optimization: Oversee the management of our marketing technology stack (including HubSpot, UserGems, ZoomInfo, LinkedIn Sales Navigator, etc.), ensuring effective integration and utilization to support SDRs and marketing initiatives. Campaign Execution: Collaborate with Marketing, paid media partners, and analytics to manage comprehensive campaigns, ensuring timely execution aligned with marketing goals. Commercial Operations Support: Partner closely with Revenue Operations and marketing to streamline lead handoff processes, enhance visibility into lead progression, and provide actionable insights and reports to sales teams. Process Optimization: Assist the RevOps and Growth Manager in documenting and analyzing processes to enhance efficiency and performance.
Join Skilled Wound Care as a pivotal Market Closer in the Massachusetts healthcare landscape! We seek a dynamic professional with established connections within Skilled Nursing Facilities (SNF) across the state. This vital role is designed for those who thrive in the 'front end' of expansion efforts, enabling you to utilize your existing relationships to sign and onboard new accounts. You will represent Skilled Wound Care, transforming your trusted reputation into valuable, long-term clinical partnerships.Key ResponsibilitiesSNF Account Acquisition: Spearhead the complete sales cycle from initial outreach to contract execution within Skilled Nursing and Long-Term Care sectors.Strategic Territory Mapping: Assess new regions for business opportunities and prioritize targets with the highest potential.Clinical Value Proposition: Leverage your healthcare knowledge to showcase the ROI of our physician-led wound care model to C-Suite executives and Administrators.Relationship Management: Foster trust with corporate SNF owners and regional directors.Operational Setup: Collaborate with physicians to ensure a seamless transition from contract signing to active service.KPI Performance: Consistently achieve and exceed closing quotas to drive rapid and profitable territory growth.
About EyebotEyebot is a forward-thinking technology company dedicated to making vision care universally accessible. With headquarters situated in the vibrant neighborhoods of Boston’s North End and Charlestown, and supported by prominent investors and the National Science Foundation, our innovative vision test kiosks are transforming the delivery of vision care.If you are eager to tackle significant challenges and contribute to the future of vision care, we invite you to connect with us.About the RoleWe are in search of a meticulous Kiosk Assembly Operator to aid in the assembly and preparation of Eyebot's vision-testing kiosks. This hands-on role emphasizes the accurate and consistent execution of assembly work instructions. Collaborating with our skilled technicians and engineers at the Charlestown facility, you will play a crucial part in making our kiosks ready for large-scale deployment.This position offers an hourly wage of $25, with a target of 40 hours per week (8.5 hours per day, including a scheduled 30-minute break, Monday through Friday). Comprehensive training and work instructions will be provided.What You’ll Do:Assemble and prepare Eyebot kiosks by adhering to detailed work instructions and standard operating procedures.Handle circuit board components and perform light electrical assembly tasks as directed.Utilize hand tools and basic equipment to complete assembly tasks accurately and efficiently.Inspect completed assemblies for quality and report any issues to the team lead.Maintain a clean and organized workspace in compliance with facility standards.Document daily output and log completed work as part of hourly production reporting.Collaborate closely with fellow operators, technicians, and engineers to achieve production goals.What We’re Looking For:Required QualificationsHands-on assembly experience in a production, manufacturing, or technical environment.Comfort with circuit boards and electronic components.Experience using hand tools (screwdrivers, pliers, torque drivers, etc.).Ability to lift 30 to 40 pounds as required.Strong attention to detail and the capability to follow written work instructions precisely.
Full-time|$90K/yr - $130K/yr|Remote|Seattle, New York City, Boston, or Remote
Join Our TeamWe are seeking an experienced ACO Operations Manager to become a key player in our ACO Strategy and Operations team. This role will position you as a subject matter expert and strategic advisor, focusing on our Medicare ACO programs. You will collaborate across various departments, including Customer Success, Product, Performance Operations, Clinical Strategy, and Data Science, to enhance the operational performance of our ACOs for our provider partners. The ideal candidate will possess strong strategic thinking skills, with the ability to assess complex operational issues and implement impactful initiatives across our expanding value-based care business.About Pearl HealthPearl Health is committed to empowering primary care providers, health systems, and physician-led networks in the transition to value-based care. Our innovative platform provides the necessary technology, financial resources, and expert services that enable healthcare practices to deliver proactive and effective care to Medicare patients, ultimately reducing costs and enhancing health outcomes.Founded in 2020, our team of healthcare and technology pioneers is supported by leading investors, including Andreessen Horowitz, Viking Global Investors, and AlleyCorp. Together, we partner with thousands of healthcare providers across 44 states to shape a sustainable future for American healthcare.Key ResponsibilitiesIn this role, you will act as the strategic operational and analytical backbone for our ACO operations, making independent decisions that impact ACO performance, compliance with regulations, and provider success. You will be responsible for designing and executing scalable systems and operational strategies for our expanding ACOs.Lead cross-functional initiatives aimed at optimizing the strategic and operational performance of Pearl Health’s Medicare ACOs by developing alignment strategies, managing provider enrollment processes, and directing CMS communications while suggesting process enhancements and policy modifications.Oversee the CMS submission process, ensuring that all regulatory requirements are interpreted accurately and that compliance is maintained for all ACO program-related mandates on behalf of our provider partners.Represent Pearl Health in engagements with federal agencies, national advocacy organizations, and external stakeholders, managing negotiations and communications that influence ACO program results.Develop, assess, and implement programs for patients and providers, recommending adjustments based on performance metrics and regulatory changes to enhance patient engagement and care quality.Analyze program performance data and independently evaluate key metrics to inform strategic decisions.
