Case Manager I

Xometry EuropeSerbia

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Entry Level

Qualifications

Qualifications:Strong problem-solving skills and ability to thrive in a fast-paced environment. Excellent communication and interpersonal skills. Technical knowledge in manufacturing processes is preferred. Experience in supply chain management or customer service is a plus.

About the job

Xometry (NASDAQ: XMTR) empowers the industries of today and tomorrow by connecting visionary individuals with manufacturers capable of transforming their concepts into reality. Our digital marketplace equips manufacturers with essential resources to enhance their business while simplifying the process for buyers from Fortune 1000 companies to access worldwide manufacturing capabilities.

We are seeking: A dedicated Case Manager to bolster our Operations team.

As a Case Manager, you will become part of a dynamic team of technical experts addressing supply chain challenges related to customized parts.

Key Responsibilities:
In your role as Case Manager, you will:

Implement strategies to enhance on-time delivery, quality, and overall customer satisfaction.
Monitor and track the progress of various customer orders and partner projects.
Deliver exceptional service to customers and partners through effective relationship building, collaboration, and timely updates on orders.
Utilize your technical knowledge (or collaborate with subject matter experts) regarding manufacturing design and production to ensure timely job completion.
Evaluate supplier capabilities and maintain supplier oversight, which includes conducting phone assessments, creating schedules, performing quality reviews, and implementing corrective actions.
Evaluate the implications of manufactured part rejections and communicate effectively with suppliers and customers to resolve any arising issues.
Handle customer complaints that result in product replacements.

About Xometry Europe

Xometry is at the forefront of the manufacturing industry, utilizing cutting-edge technology to connect innovative thinkers with the resources they need to turn their ideas into reality. Our platform not only supports manufacturers in scaling their operations but also provides clients with seamless access to a global network of manufacturing solutions.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

1 - 20 of 120 Jobs

Search for Case Manager

120 results

Select all on this page (20)

Apply

Case Manager I

Xometry Europe

Full-time|On-site|Serbia

Apr 3, 2026

Apply

Case Manager at Xometry | Serbia

Xometry Europe

Full-time|On-site|Serbia

Xometry (NASDAQ: XMTR) is at the forefront of revolutionizing industries by seamlessly connecting visionary individuals with manufacturers who can turn their ideas into reality. Our innovative digital marketplace empowers manufacturers with essential resources to scale their operations while providing Fortune 1000 companies effortless access to global manufacturing capabilities.We are looking for a passionate and proactive Case Manager to join our vibrant team. If you excel in a dynamic environment, enjoy tackling supply chain challenges, and are committed to delivering outstanding customer service, this opportunity is perfect for you! Become a key player in our agile team of technical experts who address supply chain concerns for customized components.

Mar 19, 2026

Apply

Associate Case Processing Manager - Line Management Role

PrimeVigilance (part of Ergomed Group)

Full-time|On-site|Niš

As an Associate Case Processing Manager, you will lead a dedicated team responsible for managing Individual Case Safety Reports (ICSRs) for specific projects. Your role will ensure the effective distribution of tasks among team members and oversee the workflow to maintain high standards of quality and efficiency.In this position, you will foster strong collaboration with clients, enhancing ICSR management processes. You will also provide essential support for various project activities on behalf of the client and our organization.Key Responsibilities:Oversee the ICSR staff and manage their performance as a line manager.Create and maintain project-specific Key Performance Indicators (KPIs) for ICSR activities, implementing process optimizations and training to boost team efficiency.Propose process improvements to the ICSR Operational Lead to enhance operational workflows.Support the management of ICSR deviations in collaboration with the ICSR Operational Lead.Ensure the accuracy of trackers and timesheet data through regular reviews.Participate in ICSR processing and perform second quality control (QC) of cases.Act as the Subject Matter Expert (SME) for the team and provide support to other SMEs.

Mar 9, 2026

Apply

Associate Case Processing Manager - Team Lead Role

PrimeVigilance

Full-time|On-site|Belgrade

Lead a dedicated team responsible for managing Individual Case Safety Reports (ICSR) for specific projects as the Team Leader.Ensure the effective distribution of tasks among project teams and supervise the workflow to guarantee operational efficiency.Facilitate strong collaboration with clients in the realm of ICSR Management.Support various project activities undertaken for both the client and the company.Directly manage the assigned ICSR staff, providing guidance and oversight.Develop and maintain key performance indicators (KPIs) tailored to contracted ICSR activities, focusing on optimizing procedures and training to enhance team productivity.Recommend process improvements to the ICSR Operational Lead.Handle ICSR deviations with the support of the ICSR Operational Lead.Review trackers and timesheet data to ensure precision and accuracy.Engage in ICSR processing and conduct second quality control (QC) of cases, acting as the subject matter expert (SME) and providing support to other SMEs.

Jan 15, 2026

Apply

Amazon Case Specialist – Remote Opportunity

lago-1

Full-time|Remote|Remote — Serbia

Position: Amazon Case SpecialistWorking Hours: 9 AM - 5 PM Pacific Standard TimeSalary: Negotiable, commensurate with experienceAs an Amazon Case Specialist, you will play a crucial role in advocating for clients and internal stakeholders under direct supervision. Your mission will be to address seller issues and eliminate bottlenecks by liaising directly with Amazon Seller Support, ensuring optimal and compliant operations on the Amazon platform.Key Responsibilities:Prepare and submit content to Amazon using internal processes for generating Inventory flat files.Manage product data submission through Amazon Seller Central’s Manage Inventory interface, ensuring accuracy and completeness.Provide category-specific updates to the Amazon marketplace utilizing Inventory Flat Files.Submit cases to resolve issues during content publication, aiming to meet an expected volume of approximately 125 cases post-training.Escalate cases to the Strategic Account Services (Issue Resolution team) as necessary.Assist in submissions and issue resolutions using partner-owned Seller Central accounts.Maintain regular communication with project stakeholders and segment leaders to ensure project timelines are met.Monitor submissions and provide updates in our project management software.Keep an internal tracking system to monitor live submissions.Stay informed on Amazon's product data management and syndication policies, and relay updates to internal teams and external partners.

Jan 19, 2026

Apply

BPO Manager

Xometry Europe

Full-time|On-site|Serbia

Xometry (NASDAQ: XMTR) is at the forefront of transforming industries by seamlessly connecting innovative thinkers with the manufacturers who can realize their visions. Our digital marketplace equips manufacturers with essential tools to expand their operations while simplifying the sourcing process for buyers at Fortune 1000 companies to access global manufacturing capabilities.Role OverviewThe BPO Manager is integral to the successful execution of Xometry’s BPO program, ensuring that all administrative and compliance documentation is meticulously completed and accurate. This role serves as the primary liaison for internal business clients initiating new or updated BPO requests.This position effectively connects business functions, BPO vendors, and internal teams (Finance, Legal, HR, and IT), ensuring seamless onboarding, change management, and reporting processes across all outsourcing projects.Key ResponsibilitiesAdministrative & Compliance SupportOversee and manage all BPO-related documentation, including Master Service Agreements (MSAs), Statements of Work (SOWs), and onboarding/offboarding forms.Facilitate document flow between Legal, Finance, HR, and vendor teams.Ensure timely updates to internal trackers and databases (e.g., Confluence, Jira, or shared Excel files).Confirm that all required paperwork is complete prior to onboarding or contract renewal.Business Support & Request ManagementAct as the initial point of contact for business owners submitting BPO requests.Gather, assess, and validate incoming requests to ensure they contain essential details (e.g., number of FTEs, start date, job description, time zone overlap, skill set requirements).Direct validated requests to the appropriate internal approvers (Finance, Procurement, Legal, HR).Maintain communication with business clients and vendors to ensure smooth interactions and timely updates on request statuses.Operational CoordinationAssist with the onboarding and offboarding processes for BPO employees in collaboration with IT and HR.Keep accurate records of vendor performance, project milestones, and billing cycles.Support the generation of reports and summaries for management regarding BPO headcount, budget usage, and vendor performance.

Apr 2, 2026

Apply

IT Manager - Europe

easygo

Full-time|On-site|Serbia, Belgrade

Join easygo, a leading provider of innovative technology solutions, as our IT Manager for Europe. In this pivotal role, you will oversee our IT operations and strategy, ensuring that our technology infrastructure supports our rapid growth and enhances our operational efficiency. You will lead a talented team of IT professionals, driving initiatives that align with our business objectives and foster a culture of innovation.

Mar 30, 2026

Apply

Manager of Site Contracts Management

Precision for Medicine

Full-time|Remote|Remote, Serbia

Precision for Medicine is seeking a knowledgeable and dedicated Manager of Site Contracts Management to become a vital part of our European team. This role offers the flexibility of being fully remote from Poland, Slovakia, Hungary, Romania, or Serbia. Position Overview: In this integral position, you will collaborate closely with various departments, including Study Start-Up, Clinical Operations, legal, HR, and finance to equip the Site Contracts team with the necessary tools to expedite contract delivery while ensuring alignment with established study timelines. Your expertise will be essential in negotiating contracts as needed and maintaining strong client relationships. Additionally, you will contribute to corporate strategic initiatives such as the Oncology Site Network and Rapid Start-up, playing a key role in the SSU Leadership. Key Responsibilities: Review, update, and establish efficient processes for site contract management at the regional level. Manage a team of contract and budget associates. Allocate resources for new business initiatives, forecasting, and planning for upcoming work. Engage in discussions regarding resource needs and future planning for site contract structures. Report on and manage contract metrics, including site contract productivity. Ensure compliance with company policies, procedures, and contracting standards. Address and resolve complex issues involving legal, finance, or supervisory matters. Draft, review, and negotiate various agreements, including confidentiality agreements and clinical study agreements. Oversee the execution of agreements at the portfolio level based on study contract plans. Maintain and manage contract files and databases, ensuring proper archiving. Identify areas for process improvements and implement corrective actions. Assist in developing and implementing policies and procedures for timely contract execution. Represent the organization as a Subject Matter Expert in both internal and external meetings, including client interactions. Carry out additional tasks as assigned.

Mar 31, 2026

Apply

Influencer Manager

WPP Media

Full-time|On-site|Belgrade, Serbia

About WPP MediaWPP Media is a pioneering force in AI-driven media operations, dedicated to empowering the world's leading brands. Our innovative marketing platform, WPP Open, seamlessly integrates exceptional talent, trusted data, and strategic partnerships to help clients navigate change, seize opportunities, and achieve transformative growth.At WPP Media, we harness the power of creativity to forge better futures for our clients, our people, and the planet, delivering personalized solutions at scale. Our commitment to cultivating a strong culture and fostering collaboration enables us to provide exceptional experiences for our clients and our teams.For more information, visit wppmedia.com.

Mar 24, 2026

Apply

Site Management Associate

psicro

Full-time|On-site|Belgrade

Join our dynamic team at psicro as a Site Management Associate, where you will play a pivotal role in overseeing and managing site operations. You will collaborate with cross-functional teams to ensure project objectives are met efficiently and effectively. Your keen attention to detail and strong organizational skills will be crucial in maintaining high standards of site management.

Mar 31, 2026

Apply

Manager, Site Contracts Management - Remote

Precision for Medicine

Full-time|Remote|Remote, Serbia

Precision for Medicine is on the lookout for a skilled Manager of Site Contracts Management to enhance our dynamic European team. This role is fully remote and can be performed from Poland, Slovakia, Hungary, Romania, or Serbia. Position Summary: As the Manager of Site Contracts Management, you will collaborate closely with various teams including Study Start Up, Clinical Operations, legal, HR, finance, and other stakeholders. Your primary responsibility will be to equip the Site Contracts team with the necessary tools to expedite the delivery of Site Contracts while ensuring that all deliverables align with the established study timelines. This role may also involve contract negotiations and maintaining relations with key clients. Additionally, you will participate in strategic corporate initiatives for the Start Up group, such as the Oncology Site Network and Rapid Start-up, and become an integral part of the SSU Leadership team. Key Responsibilities: • Review, update, and establish processes and procedures for effective site contract management at the regional level. • Manage a team of contract and budget associates. • Allocate resources for new business opportunities, while forecasting and planning current and anticipated workloads. • Engage in discussions regarding resource needs and future planning for site contract structures. • Report and manage contract metrics, including the productivity of the site contracts function. • Ensure compliance with company policies, procedures, and contracting standards. • Tackle and resolve complex issues in collaboration with legal, finance, or supervisors. • Review, draft, and negotiate a diverse range of agreements, including confidentiality agreements, clinical study agreements, and amendments. • Oversee the execution of agreements at the portfolio level based on each study contract plan. • Manage the maintenance of contract files and databases, including contract archiving. • Identify opportunities for process improvements and implement corrective actions. • Aid in the design and implementation of policies and procedures to ensure timely contract execution. • Represent the organization as a Subject Matter Expert in both internal and external meetings. • Undertake additional tasks as assigned.

Mar 31, 2026

Apply

Project Manager - Asana Specialist

lago-1

Full-time|$1.6K/mo - $2.4K/mo|Remote|Remote — Niš, Nišava District, Serbia

Job Title: Project Manager (Remote)Location: Remote - Eastern EuropeEmployment Type: Full-Time, 8am - 4pm PSTSalary: $1600-$2400 USD MonthlyAbout the Role:We are in search of a highly organized and proactive Project Manager to enhance our company-wide operations. This role focuses on managing task systems, executing workflows, and ensuring cross-departmental accountability through Asana.Your contribution is crucial to keeping internal teams aligned with their deliverables, deadlines, and established processes. You will enable leadership to concentrate on strategic priorities by maintaining workflow integrity, enforcing task accountability, and streamlining project systems.The ideal candidate is detail-oriented, process-driven, and has a strong familiarity with Asana. Experience in eCommerce, Amazon Seller Central, and marketing operations is advantageous but not essential.Key Responsibilities:1. Asana Workflow & System OwnershipOversee and enhance Asana project structures, workflows, and templates.Design and implement Asana rules and automations to boost task routing and accountability.Ensure adherence to standardized Asana best practices and company procedures across all projects.Develop and refresh reusable project templates for ongoing initiatives.Keep project boards organized with consistent naming conventions and task hygiene standards.2. Task Accountability & Deadline ManagementTrack task progress daily to ensure deadlines are adhered to and deliverables remain on schedule.Conduct project audits to find overdue tasks, missing assignees, incomplete task details, and stalled deliverables.Engage with task owners to promote accountability and timely completion.Effectively escalate blockers, overdue deliverables, and workflow issues as needed.Ensure due dates are accurate and updated with appropriate documentation.3. Cross-Functional Project CoordinationFacilitate deliverables across teams to ensure projects remain aligned and progress smoothly.Clarify roles and streamline task transitions between departments.Monitor cross-functional dependencies and resolve bottlenecks promptly.Support operational alignment across marketing, creative, ads, brand management, and leadership teams.4. Reporting & Operational VisibilityMaintain Asana dashboards and reporting views for leadership transparency.Provide regular project status updates, highlighting overdue tasks and potential risks.Analyze workflow trends and spot opportunities for process enhancements.Guarantee leadership has constant visibility into project health.5. SOP & Process Documentation SupportAssist in the development of Standard Operating Procedures and process documentation.

Feb 20, 2026

Apply

Senior Service Manager

Bosch Group

Full-time|On-site|Beograd

Join the Bosch Group as a Senior Service Manager, where you will spearhead innovative service strategies to enhance customer satisfaction and operational efficiency. In this pivotal role, you will lead a dynamic team, ensuring that service delivery meets and exceeds industry standards. Your expertise will guide the implementation of best practices, fostering a culture of continuous improvement within the organization.

Apr 8, 2026

Apply

Principal Account Manager

Sperasoft

Full-time|On-site|Belgrade, City of Belgrade, Serbia

Key ResponsibilitiesDevelop and manage a strategic partnership roadmap for key clients, ensuring alignment between long-term business goals and company growth strategies, with a focus on comprehensive development, co-development initiatives, and multi-title collaborations.Serve as the primary relationship owner at the executive level for key accounts, fostering trust among C-level executives, influencing key decisions, and positioning Sperasoft as a strategic ally rather than just a vendor.Oversee intricate, high-stakes deal cycles from start to finish, encompassing structuring, negotiation, and closure of multi-million dollar, multi-year contracts including outsourcing, co-development, live operations, and publishing support.Assume complete P&L responsibility for assigned accounts, driving revenue growth, margin enhancement, cost management, forecasting accuracy, and financial risk oversight.Formulate and implement account growth strategies, identifying opportunities for cross-selling, upselling, and innovative business models such as revenue sharing and co-investment.Monitor portfolio performance across various engagements, ensuring excellence in delivery, scalability, and adherence to client KPIs and internal profitability benchmarks.Collaborate with Production, Talent Management, and Executive teams to develop engagement models, optimize resource distribution, and guarantee the successful execution of complex development pipelines.Engage with corporate legal teams on contracting issues.Establish structured account governance frameworks, including executive business reviews (EBRs), risk management protocols, escalation processes, performance tracking, and reporting.Mentor and guide junior account and business managers, imparting best practices in client relations, negotiation, and strategic development.Represent Sperasoft at industry events, including key client meetings and conferences, enhancing brand visibility within the global game development community.Lead the creation of strategic proposals and impactful presentations tailored to executive stakeholders to secure new partnerships and expand existing ones.Facilitate internal coordination and organizational readiness for large-scale partnerships, including onboarding, team scaling, and operational integration.Continuously evaluate market trends and the competitive landscape to proactively refine partnership strategies and uncover emerging opportunities.

Apr 14, 2026

Apply

Project Management Internship

Bosch Group

Internship|On-site|Beograd

Bosch Group in Beograd offers a Project Management Internship focused on practical experience. Interns join ongoing projects and collaborate with seasoned team members, gaining exposure to daily project coordination and delivery. Role overview This internship centers on supporting different projects within the organization. Tasks may involve assisting with planning, tracking progress, and helping ensure deadlines are met. Interns work alongside experienced colleagues, learning how projects move from start to finish. What you will do Assist with project coordination and organization Support team members on active projects Observe and contribute to day-to-day project management activities Learning opportunities This role allows interns to see project management in action and to play a part in real project outcomes. The experience is designed to build skills that are valuable for future roles in project management or related fields.

Apr 28, 2026

Apply

Senior Contracts Manager - FSP

Precision for Medicine

Full-time|Remote|Remote, Serbia

Join Precision for Medicine as a Senior Contracts Manager within our FSP group in Europe, where your expertise in site contracts and budgets will be invaluable. This remote position is open to candidates from Hungary, Poland, Romania, Serbia, Slovakia, Spain, or the United Kingdom.Position Overview:As a Senior Contracts Manager, you will be responsible for the review, drafting, negotiation, and tracking of various legal agreements, including confidentiality agreements and clinical study agreements. You will collaborate closely with Clinical Operations study teams to ensure that all deliverables align with project timelines. This role positions you as a subject matter expert in site contract management, driving excellence within the department and across the organization.Key Responsibilities:Develop and implement effective processes for site contract management.Draft, review, and negotiate a range of agreements, including site contracts and client contracts.Address and resolve complex issues with clients and internal teams.Negotiate site budgets to ensure financial feasibility.Advise business teams on the operational implications of contract terms.Ensure compliance with company policies and contracting standards.Keep study team members informed about the status of contract negotiations.Monitor and manage site contract metrics.Facilitate the execution of agreements and manage renewal timelines.Maintain organized contract files and databases.Support the design and execution of policies for timely contract execution.Identify process improvements and implement corrective measures.Mentor new team members and serve as an ambassador for Precision for Medicine.Perform additional tasks as needed.

Mar 30, 2026

Apply

Data Partnerships Manager

Telesign

Full-time|On-site|Belgrade

As a Data Partnerships Manager at Telesign, you will play a pivotal role in managing and enhancing our partnerships with data providers. You will be responsible for identifying opportunities to expand our data ecosystem, negotiating agreements, and ensuring the seamless integration of data solutions that drive business growth and customer satisfaction.

Mar 27, 2026

Apply

Product Manager at GoDaddy | Serbia

GoDaddy Inc.

Full-time|On-site|Serbia

Role Overview GoDaddy is hiring a Product Manager based in Serbia. This role shapes product direction and helps entrepreneurs and businesses thrive online. The Product Manager works closely with teams across engineering, design, and business to set product vision, choose priorities, and guide delivery. What You Will Do Define and communicate product vision in partnership with cross-functional teams Prioritize features and initiatives that improve user experience Collaborate across groups to deliver products that meet business goals Contribute insights that influence the product roadmap and strategy Location This position is based in Serbia.

Apr 16, 2026

Apply

Learning & Development Manager

neo-gg

Full-time|Remote|Remote — Belgrade, Vojvodina, Serbia

Key Responsibilities: Lead, mentor, and cultivate the Learning & Development (L&D) team to ensure exceptional performance and career advancement. Design and implement engaging, contemporary learning solutions utilizing innovative methods such as gamification, blended learning, and digital tools. Direct the assessment and reporting of L&D effectiveness, monitoring critical KPIs and offering actionable insights to guide strategic planning. Manage and enhance the utilization of digital learning platforms, Learning Management Systems (LMS), and content development technologies to optimize efficiency and enhance learner experiences. Advocate for industry best practices and ensure the team remains informed about emerging trends and innovations in the L&D sector. Establish comprehensive processes and standards to uphold the consistency and quality of all training materials and delivery methods. Develop and sustain strong partnerships with external teams and stakeholders to address specialized learning needs. Encourage collaboration across departments to align learning programs with broader business objectives and change management initiatives. Identify and pursue opportunities for digital transformation within the L&D function, exploring new tools and platforms to scale learning solutions throughout the organization. Foster a feedback-oriented learning culture by implementing regular assessments, surveys, and post-training evaluations to drive ongoing improvement.

Jul 24, 2025

Apply

Senior Contracts Manager - FSP

Precision for Medicine

Full-time|Remote|Remote, Serbia

Join Precision for Medicine as a Senior Contracts Manager within our FSP group in Europe. We seek an experienced professional with a strong background in site contracts and budget management across the European region. This position offers the flexibility of full remote work from Hungary, Poland, Romania, Serbia, Slovakia, Spain, or the United Kingdom.Position Overview:In this role, you will be responsible for reviewing, drafting, negotiating, and tracking various legal agreements, including confidentiality agreements, master confidentiality agreements, clinical study agreements, and amendments. You will collaborate closely with Clinical Operations study teams, ensuring that project deliverables align with established timelines. As a Senior Contracts Manager, you will be recognized as a subject matter expert on site contract management within our department and company.Key Responsibilities:Develop and implement processes and procedures for effective site contract management.Review, draft, and negotiate a variety of agreements, including site contracts and client contracts.Escalate and resolve intricate issues with clients and internal stakeholders.Negotiate site budgets effectively.Offer guidance to business teams on the operational implications of contract terms.Ensure compliance with company policies, procedures, and contracting standards.Provide regular updates to study team members regarding the status of contract negotiations and executions.Establish, track, and manage site contract metrics.Coordinate the execution of agreements and monitor agreement expirations and obligations.Assist in maintaining contract files and databases, including archiving.Help design and implement policies and procedures to facilitate timely contract execution.Identify areas for process improvement and take corrective action.Mentor new Site Contracts Managers and Precision for Medicine staff.Perform additional duties as assigned.

Mar 30, 2026

Create account — see all 120 results

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.