Chargeback Intelligence Manager

SignifydMexico; Mexico City, Mexico;

On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Lead a team of analysts and subject matter experts within the Chargeback Investigations unit. Serve as a thought leader in identifying the root causes of process inefficiencies, implementing innovative and collaborative solutions. Analyze data to highlight, prioritize, and tackle risks and opportunities; drive standardization and foster continuous improvement. Comprehend and interpret the diverse issues and requirements of stakeholders, often conflicting, and facilitate negotiations to design solutions that fulfill overall business objectives. Act as a customer-focused advocate, maximizing the value we provide. Exhibit effective organizational skills while managing multiple competing priorities. Demonstrate a strong ability to engage directly with the senior leadership team.

About the job

Trusted by thousands of leading merchants across over 100 countries, we securely handle billions of transactions each year. Our workforce is at the core of our operations, driving our mission forward with dedication, empathy, and innovation. Join us in our mission to enable fearless commerce by assisting online retailers in delivering exceptional customer experiences and combating fraud. Discover more about our company values here!

We are looking for an enthusiastic individual with a strong desire to continually learn and enhance their skills. You should possess an impressive background in managing projects within the technology sector, along with professional experience in payments, fraud investigations, recovery, and chargeback management. Your analytical mindset allows you to make data-driven decisions, and while you are detail-oriented, you also have the flexibility to maintain a broader perspective. If this resonates with you, Signifyd is the ideal workplace.

As the Chargeback Manager, you will play a crucial role in our regional growth. This high-impact position involves leading a team of analysts to bring our enterprise-ready solution to life. You will collaborate across Chargebacks, Risk, Product, and Sales to ensure the successful onboarding and ongoing support of our merchants.

This role presents significant opportunities for growth, learning, and leadership.

About Signifyd

Signifyd is a global leader in fraud protection and chargeback management, dedicated to helping online merchants grow their businesses through innovative technology and expert support. With a commitment to customer service and a focus on empowering fearless commerce, Signifyd is at the forefront of creating secure and efficient shopping experiences for merchants and their customers.

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