Client Due Diligence Manager

payabl.Limassol, Limassol, Cyprus

On-site Full-time

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Experience Level

Manager

Qualifications

Required Qualifications:Proven experience in client due diligence, compliance, or risk management within a financial services environment. Strong understanding of regulatory requirements related to AML and KYC. Excellent analytical skills and attention to detail. Ability to manage multiple tasks and deadlines efficiently. Exceptional communication and interpersonal skills. Fluency in English; additional languages are a plus.

About the job

About the Role:

The Client Due Diligence Manager (Onboarding) plays a pivotal role in our newly formed Client Due Diligence (CDD) Team. This individual is tasked with standardizing and enhancing the global onboarding process for all products and entities. By consolidating due diligence activities that were previously managed by various teams and locations, this team boosts operational efficiency, ensures regulatory compliance, and improves risk monitoring, facilitating payabl.’s ongoing expansion as a premier global payment solutions provider.

In this position, you will manage the entire due diligence process for new merchants, partners, and third parties, ensuring adherence to applicable regulations. As the primary point of contact for clients during the onboarding phase, you will collaborate with internal stakeholders from Sales, Customer Success, AML, Product, Risk, and Finance to ensure a smooth and compliant onboarding experience.

To succeed in this role, you must possess critical thinking skills, demonstrate autonomy, and be capable of handling intricate cases while fostering strong relationships with both internal teams and external partners.

Location: Cyprus Office

Reporting to: CDD Lead

Key Responsibilities:

Customer Due Diligence: Conduct comprehensive CDD, reviewing prospect cases and performing risk assessments to accurately categorize and monitor customers.
Approval & Escalation: Authorize low- and medium-risk merchants, while escalating high-risk or complex cases to regional MLROs/AMLCOs with thorough analysis.
Client Engagement: Act as the primary contact for clients during onboarding, cultivating strong relationships, guiding them through the process, and ensuring all regulatory requirements are satisfied.
Due Diligence & Risk Screening: Verify client information, analyze their operations, and collect essential data to comprehend their business activities. Screen for PEP/Sanctions and other risk factors, escalating cases as necessary.
Collaboration & Reporting: Work closely with AMLCOs/MLROs on case evaluations, prepare suspicious activity reports (SARs), and update CDD procedures to align with company policies.
Compliance & Documentation: Ensure data integrity and confidentiality while maintaining accurate customer files in compliance with KYC regulations.
Stakeholder Interaction: Collaborate with various internal teams to enhance the onboarding process.

About payabl.

At payabl., we strive to empower businesses by transforming the way they handle payments through innovative financial solutions. Our comprehensive services are designed to facilitate growth, ensuring that companies can manage their finances seamlessly and efficiently on a global scale.

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