About the job
XYZ Storage is hiring a Client Experience Manager - Customer Service for its Etobicoke location. This role focuses on delivering strong customer service, managing daily operations, and supporting sales efforts. The position is central to maintaining the company’s reputation as one of Canada’s leading self-storage providers and a recognized Best Workplace™ for 2026.
Compensation
- $19.50 - $21.00 per hour
- Quarterly bonus potential up to $2,100 annually
- RRSP program with matching contributions up to $500 per year
Additional Perks
- Complimentary lunch
- Comprehensive benefits program
- Tuition reimbursement for paid courses
- Paid personal days
- Appreciation awards for milestones
- Mentorship opportunities
- Clear career pathways
- Paid training sessions
- Special recognition and gifts for birthdays
Our Culture
XYZ Storage values a supportive workplace that feels more like family than a typical corporate environment. The company invests in employee growth and well-being, believing that when employees are cared for, they deliver outstanding service to customers. Generous benefits, recognition, and advancement opportunities are part of the culture.
What You Will Do
The Client Experience Manager role covers three main areas:
Customer Service
- Show available storage units to customers
- Process unit rentals
- Promote and sell merchandise and services
Facility Operations
- Open and close the facility
- Keep all areas clean and presentable
- Conduct locker inspections
- Clean office and kitchen areas
- Maintain orderly parking for trucks
Sales
Use sales skills to explain to potential customers what sets XYZ Storage apart from competitors.
