About the job
At Prosper Health, we are dedicated to enhancing the happiness and health of autistic and neurodivergent adults.
In the last 25 years, autism diagnoses have surged over fivefold, yet autistic adults continue to be largely overlooked. This neglect has resulted in dire outcomes, including elevated rates of co-occurring mental health issues and reduced life expectancy. Prosper is committed to reversing this trend.
We provide specialized mental health services for autistic adults, with insurance coverage. We have assisted tens of thousands in obtaining their first autism diagnosis, partnering them with neurodivergent-affirming therapists, and fostering a sense of community. Our results significantly surpass traditional care for autistic adults, showing marked improvements in mood, anxiety, and overall quality of life.
As a rapidly growing organization, our growth rate is threefold year over year, maintaining mid-double-digit millions in run-rate revenue, with thousands of active clients and over 400 clinicians on our team. We are a high-ownership, mission-driven group, dedicated to creating solutions that have never been available to autistic and neurodivergent adults.
About the Role
Our client experience team plays a vital role in ensuring our clients feel supported on a daily basis , managing all incoming phone, text, and email inquiries. We prioritize our clients, and this commitment is reflected in every interaction we have: we hold ourselves to high standards because our clients deserve nothing less.
As the Client Experience Manager, you will lead this team and fully own the function , meeting service level agreements (SLAs), developing triage structures, managing response quality, and creating standard operating procedures (SOPs). When challenges arise (e.g., a flagged spam number), you take initiative to identify solutions, implement fixes, and establish processes that prevent future issues.
This is a unique opportunity for someone eager to do more than merely manage a function , you will help to shape it. Being a startup means you will report directly to senior leadership, gain a significant presence in decision-making, and cultivate processes and team culture primarily from the ground up.
The ideal candidate will think like an owner, be driven by quality, and never settle for “good enough” when improvements are possible. They should thrive in uncertain environments, be resourceful with tools and systems, and genuinely care about the clients our team supports.
