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Experience Level
Manager
Qualifications
Qualifications:Required:Over 5 years of experience in personal sales or client management. Demonstrated experience in team leadership or management. Experience in outbound sales or customer service. Background in the financial sector or personal investing experience. Business-level proficiency in English or Chinese. Preferred:Experience in the financial industry or outbound call center roles. Possession of a Type 1 Securities Specialist qualification.
About the job
Join Our Team as a Client Management Leader at moomoo
At moomoo, headquartered in the vibrant Shibuya district of Tokyo, we are a pioneering online brokerage firm under the umbrella of Futu Holdings Limited, a publicly traded company on the NASDAQ. Our mission is to revolutionize the financial technology landscape in Japan by offering innovative trading services and access to advanced financial information.
As a part of the FUTU Group, a leading financial provider in Hong Kong, we have launched the 'moomoo' app, which has become a favorite among investors, providing them with tools that were once only available to professional traders. With over 25 million users across seven countries, we are reshaping investment norms and delivering superior financial insights.
Our 'moomoo' app, developed in Silicon Valley in 2018, is designed for individual investors, featuring professional-grade analytical tools, real-time market data, and community functions for peer interaction. In October 2023, we began offering U. S. stock trading services customized for the Japanese market, with a projection to handle approximately 7,000 U. S. stocks by April 2025.
Recognized as a next-generation investment platform, moomoo has earned top rankings in key categories such as the number of U. S. stocks available, the range of 24-hour trading options, competitive trading fees, and the number of patented AI features.
As we continue to expand and enhance our offerings, we are seeking a dynamic Client Management Leader to oversee our client management team, drive strategic initiatives, and enhance customer experiences.
Key Responsibilities:
Lead and mentor the client management team, ensuring alignment with organizational goals.
Manage outbound communications through chat, email, and phone, optimizing team efficiency.
Provide regular training and feedback to support team members in achieving potential client conversion goals.
Develop and implement strategic plans and oversee project execution.
Analyze customer data to derive optimal engagement strategies.
Continuously improve service quality and operational efficiency.
Facilitate a supportive environment for team projects and initiatives.
About moomoo
Moomoo is a cutting-edge online brokerage platform based in Tokyo, Japan, and a subsidiary of Futu Holdings Limited. We leverage global financial technology to provide innovative trading solutions and investor insights, enhancing the trading experience for our users.
Internship|JPY 1.3K/hr - JPY 1.5K/hr|On-site|Shibuya, Tokyo, Japan
About moomooBased in Shibuya, Tokyo, moomoo is an innovative online securities company under the umbrella of Futu Holdings Limited, a publicly traded company on NASDAQ. We lead the charge in providing cutting-edge financial technology and advanced trading services tailored to the Japanese market.As part of the accomplished FUTU Group, known for its leading o…
moomoo, a subsidiary of Futu Holdings Limited (NASDAQ-listed), operates from Shibuya, Tokyo, offering advanced online brokerage services tailored for the Japanese market. The company brings its expertise from Hong Kong, where its parent’s trading app, 'FUTUBULL,' serves a significant share of adults. The moomoo app extends these capabilities to retail investors worldwide, providing tools and information that were once only available to professionals. With over 25 million users in seven countries, moomoo continues to grow its reach and product lineup. The moomoo app, created in Silicon Valley in 2018, delivers professional-grade analytics, real-time market data, and advanced charting in a user-friendly package. Community features encourage information sharing among investors. In Japan, the app now offers American stock trading, with access to roughly 7,000 stocks by April 2025 and more than 6,000 available for 24-hour trading. According to the Japan Marketing Research Organization (fiscal year ending December 2024), moomoo ranked first among major online brokerages in four categories: number of American stocks offered, number of stocks for 24-hour trading, low trading fees, and patented AI features. Purpose, Vision, and Values Purpose: Simplify investing and remove the sense of isolation. Vision: Grow into a globally influential financial services platform. Values: Integrity, Efficiency, Service, Excellence. Role overview The General Affairs Specialist, based in Shibuya, supports a wide range of administrative tasks that keep daily office operations running smoothly. This role includes organizing employee events and requires regular communication in Japanese and either English or Chinese, reflecting the company’s international scope. Main responsibilities Welcome visitors, handle calls and emails, and coordinate postal and floral arrangements. Oversee pantry operations and maintain safety and hygiene standards. Organize filing systems, business cards, and office supplies. Plan and execute town hall meetings, internal events, and team-building activities. Support onboarding and offboarding processes, and coordinate visits from headquarters. Manage office assets, storage, and company seal usage. Handle vendor payments and maintain communication with service providers. Oversee company registration changes and related documentation. Plan and implement office layouts and seating as staff numbers change. Take on additional tasks, including communication with overseas offices, often using chat and translation tools. Work style This position involves approximately 30 hours of overtime each month. Team structure The General Affairs Department consists of six members. While the primary focus is on general affairs, the team also collaborates on HR and administrative tasks, so occasional HR support may be required depending on workload. Requirements Essential At least one year of experience in office management or general affairs. Fluent Japanese. Business-level English or Chinese. Interest in HR and general affairs, with a proactive approach. Preferred Background in the IT industry. Experience in the financial sector. Work experience at a global company. Ability to quickly understand trends and adapt as needed. Benefits Holidays and leave More than 120 days of annual leave Full weekends off (Saturday and Sunday) National holidays Year-end and New Year holidays Annual paid leave (starts at 15 days in the first year) Condolence leave Caregiving leave Parental leave (with a proven record of use) Welfare and benefits Social insurance (health, pension, unemployment, and workers' compensation) Internal group discussion expenses Wedding and childbirth congratulatory payments Benefits club membership
moomoo, a subsidiary of Futu Holdings Limited (NASDAQ-listed), delivers a financial information and trading app that blends established financial expertise with advanced technology. Futu Group leads Hong Kong’s financial sector, with its FUTUBULL platform used by about 40% of adults in Hong Kong. The moomoo platform now serves over 23 million users across seven countries, aiming to make investment information widely accessible. Following the launch of 24-hour U.S. stock trading in October 2023, moomoo’s presence in Japan has grown quickly. The company is now moving into the Japanese online securities market, planning to introduce trading for Japanese stocks and expand its services. To support this growth, the team is hiring for new roles to help build an engaging and innovative online securities platform. Purpose, Vision, and Values Purpose: Simplify investing and foster a sense of community. Vision: Become a leading global financial services platform. Values: Integrity, Efficiency, Service, Excellence Role overview The Senior Public Relations Manager, based in Shibuya, Tokyo, will shape moomoo’s public image as the company expands in Japan. This role combines hands-on PR work with strategic planning to support new services and campaigns. Main responsibilities Plan and execute public relations strategies for new service launches and promotions. Create engaging PR and promotional content for media and customers. Build and maintain relationships with financial media and distribute press releases. Propose PR initiatives and connect with key contacts in financial media. Draft scripts for spokespersons and company representatives. Manage social media channels such as X (formerly Twitter), Facebook, YouTube, and LINE to share information and strengthen the brand. Develop and implement PR plans that align with business objectives. Why join moomoo? Benefit from the stability of a capital base of 8.7 billion and the backing of a major corporation. Experience the autonomy and influence of a startup phase as the business grows in Japan. Work in a multilingual setting, with opportunities to use English and Chinese.
About moomoomoomoo is an innovative online brokerage firm headquartered in Shibuya, Tokyo, Japan. As a subsidiary of the publicly traded Futu Holdings Limited on NASDAQ, we leverage advanced financial technology to offer cutting-edge trading services throughout Japan.As part of the FUTU Group, a leading financial provider in Hong Kong, we provide the 'FUTUBULL' trading app, which is utilized by approximately 40% of Hong Kong adults. Our platform, 'moomoo', was developed as the international version of this app.We grant access to a variety of financial and investment information that was previously available only to professional investors.Through our app, we deliver financial information and trading services to over 25 million users across seven countries, positioning ourselves as a revolutionary force in the investment landscape.About the moomoo AppThe 'moomoo' app, designed for individual investors, offers professional-grade analytical tools, real-time market data, financial reports, and advanced charting capabilities, all in an easy-to-use interface. The app also includes community features allowing users to exchange information.In October 2023, we launched a customized version of the moomoo app tailored for the Japanese market, introducing 24/7 trading services for U.S. stocks. By April 2025, we aim to support around 7,000 U.S. stocks, with over 6,000 available for round-the-clock trading.According to a survey by the Japan Marketing Research Organization for the fiscal year ending December 2024, moomoo ranked first in four categories among the top five online brokerages in Japan:Number of U.S. stocks availableNumber of U.S. stocks available for 24-hour tradingLow trading fees for U.S. stocksNumber of patented AI featuresmoomoo is recognized as a next-generation investment platform with exceptional ratings.Since the launch of our 24/7 U.S. trading services in 2023, the number of moomoo users in Japan has surged. In 2024, we will begin serious entry into the Japanese stock market and other asset classes, and by 2026, we will expand our established foundation and further solidify our market position.We are currently in urgent need of enhancing our organizational structure and expanding our team to create the most attractive and innovative online brokerage platform.Job ResponsibilitiesEngage in outbound communication via chat, email, and phone with high-potential domestic clients (individuals, corporations, and institutional investors) to accurately identify investment needs and drive customer engagement and conversion.Provide insights and information based on market trends and global financial conditions, contributing to the establishment of long-term relationships with clients and high-value proposal activities.Participate in special projects and strategic initiatives in a growth phase, supporting business expansion and enhancing customer experience through ongoing follow-ups.Deliver high-quality customer service based on a deep understanding of our services and financial products, establishing trust as a professional.QualificationsRequired:At least 2 years of experience in client management or telephone sales.Experience in the financial industry or personal investment.First-class securities external officer qualification.Preferred:Experience in the financial sector or outbound operations in a call center.Business-level proficiency in Chinese or English.BenefitsHolidays and Leave:Annual leave: Over 120 days.Paid leave: More than 15 days in the first year.Complete weekends off (Saturday and Sunday), public holidays, year-end and New Year holidays, annual paid leave (15 days or more in the first year), bereavement leave, nursing leave, maternity, and child-rearing leave (with proven records of utilization).Welfare and Benefits:Social insurance: Health insurance, pension insurance, employment insurance, labor accident insurance, internal discussion expenses, wedding congratulatory money, childbirth congratulatory money, welfare club.
Join Our Team as a Client Management Leader at moomooAt moomoo, headquartered in the vibrant Shibuya district of Tokyo, we are a pioneering online brokerage firm under the umbrella of Futu Holdings Limited, a publicly traded company on the NASDAQ. Our mission is to revolutionize the financial technology landscape in Japan by offering innovative trading services and access to advanced financial information.As a part of the FUTU Group, a leading financial provider in Hong Kong, we have launched the 'moomoo' app, which has become a favorite among investors, providing them with tools that were once only available to professional traders. With over 25 million users across seven countries, we are reshaping investment norms and delivering superior financial insights.Our 'moomoo' app, developed in Silicon Valley in 2018, is designed for individual investors, featuring professional-grade analytical tools, real-time market data, and community functions for peer interaction. In October 2023, we began offering U.S. stock trading services customized for the Japanese market, with a projection to handle approximately 7,000 U.S. stocks by April 2025.Recognized as a next-generation investment platform, moomoo has earned top rankings in key categories such as the number of U.S. stocks available, the range of 24-hour trading options, competitive trading fees, and the number of patented AI features.As we continue to expand and enhance our offerings, we are seeking a dynamic Client Management Leader to oversee our client management team, drive strategic initiatives, and enhance customer experiences.Key Responsibilities:Lead and mentor the client management team, ensuring alignment with organizational goals.Manage outbound communications through chat, email, and phone, optimizing team efficiency.Provide regular training and feedback to support team members in achieving potential client conversion goals.Develop and implement strategic plans and oversee project execution.Analyze customer data to derive optimal engagement strategies.Continuously improve service quality and operational efficiency.Facilitate a supportive environment for team projects and initiatives.
【About moomoo】We are proud to be part of Futu Holdings Limited (NASDAQ: FUTU), a company recognized for its stability and reliability, delivering innovative financial technology through our next-generation financial information and online brokerage app, 'moomoo'.As a leading financial provider in Hong Kong, Futu Group offers the 'FUTUBULL' online trading platform, utilized by about 40% of adults in Hong Kong, and we have launched 'moomoo' as its international counterpart.Our app grants access to a wealth of financial and investment information that was traditionally reserved for professional investors, now available to over 23 million users across seven countries, establishing our position as a disruptive force in the investment landscape.Since launching our 24/7 U.S. stock trading service in October 2023, we have seen a surge in new users. In 2024, we will expand our services to include Japanese stocks and more, marking our serious entry into the online brokerage business.By 2025, we aim to further solidify our market presence and enhance our operational framework to support our rapid growth.We are seeking innovative individuals to join us in creating the most compelling online brokerage platform!Our Purpose: To make investing simpler and more collaborative.Our Vision: To evolve into a globally influential financial services platform.Our Values: Integrity, Efficiency, Service, Excellence
About moomooLocated in Shibuya, Tokyo, moomoo is a pioneering online brokerage firm dedicated to enhancing the investment experience in Japan. As part of the globally recognized Futu Holdings Limited, listed on the NASDAQ, we leverage cutting-edge financial technology and sophisticated trading services to serve over 25 million users across seven countries.Our flagship app, 'moomoo', offers access to an extensive range of financial and investment information that was previously available only to professional investors. The app, developed in Silicon Valley in 2018, equips individual investors with professional-grade analysis tools, real-time market data, and advanced charting capabilities, all while fostering a community for information exchange.In October 2023, we launched our customized moomoo app tailored for the Japanese market, offering 24-hour trading services for U.S. stocks. By April 2025, we plan to support approximately 7,000 U.S. stocks, with over 6,000 available for round-the-clock trading.Recognized for our excellence, moomoo has achieved top rankings in key categories compared to major online brokerage firms, including the number of U.S. stocks offered and trading fees. Our mission is to reshape the investment landscape as a 'next-generation investment platform.'
【About moomoo】Headquartered in Shibuya, Tokyo, moomoo is an innovative online brokerage firm under the umbrella of Futu Holdings Limited, a publicly traded company on NASDAQ. We are at the forefront of delivering global financial technology and cutting-edge trading services within Japan.As a leading financial provider in Hong Kong, Futu Group boasts the popular securities trading application 'FUTUBULL', utilized by approximately 40% of adults in the region. moomoo is the international version of this platform, granting users access to a wealth of financial and investment information that was previously only available to professional investors.Through our application, we provide financial information and trading services to over 25 million users across seven countries, positioning ourselves as a revolutionary force in the investment landscape.Launched in 2018 in Silicon Valley, California, the 'moomoo' app is designed for individual investors, offering professional-grade analytical tools, real-time market data, financial statistics, and advanced charting capabilities, all easily accessible. Our platform also features community and information-sharing functionalities among users.In October 2023, we launched customized services for the Japanese market, including 24-hour trading for U.S. stocks, with plans to manage approximately 7,000 securities by April 2025, of which over 6,000 will support around-the-clock trading.moomoo was recognized in a December 2024 survey by the Japan Marketing Research Organization, ranking first among five major online securities firms in four categories:Number of U.S. stock offeringsNumber of U.S. stocks available for 24-hour tradingLow trading fees for U.S. stocksNumber of patented AI featuresSince launching the 24-hour trading service for U.S. stocks in 2023, the number of moomoo users in Japan has surged. We are set to expand into Japanese stocks and other asset classes by 2024 and further solidify our market presence by 2026.As we scale our business and product offerings, we are eager to strengthen our organization and invite talented individuals to join us in creating the most attractive and innovative online securities platform.Our Purpose: Make investing easier and not alone.Our Vision: To become an influential global financial services platform.Our Values: Integrity, Efficiency, Service, Excellence.
Join the dynamic team at moomoo, a part of the renowned Futu Holdings Limited, a publicly traded company on NASDAQ (Ticker: FUTU). We offer a cutting-edge financial information and online trading app, designed to revolutionize the way investors access market data and execute trades.As a top-tier financial provider, the Futu Group serves nearly 40% of adult users in Hong Kong through its popular trading platform, FUTUBULL. Our international version, moomoo, provides access to crucial financial and investment information that has traditionally been reserved for professional investors, now available to over 23 million users across seven countries.Following the recent launch of our 24/7 U.S. stock trading service in October 2023, we are experiencing unprecedented growth in new user registrations! The year 2024 marks a significant step as we introduce more trading services, including Japanese stocks, solidifying our presence in the online securities market.In 2025, we aim to expand our established foundation further and strengthen our market position. As our business continues to grow rapidly, we are seeking innovative individuals who will help us create the most compelling online securities platform.Our Purpose: Make investing easier and not alone.Our Vision: We aim to become an influential global financial services platform.Our Values: Integrity, Efficiency, Service, Excellence.
About moomooBased in Shibuya, Tokyo, moomoo is an innovative online brokerage firm that operates under the umbrella of Futu Holdings Limited, a publicly listed company on NASDAQ. We are committed to delivering cutting-edge financial technology and advanced trading services across Japan.As a leading financial provider in Hong Kong, Futu is known for its securities trading app, 'FUTUBULL', which is utilized by approximately 40% of adults in the region. Our international counterpart, 'moomoo', offers access to a wealth of financial and investment information, typically reserved for professional investors.Our application has successfully served over 25 million users across seven countries, establishing itself as a disruptive presence in the investment landscape.About the moomoo AppLaunched in 2018 in Silicon Valley, the 'moomoo' app caters to individual investors, providing them with professional-grade analytical tools, real-time market data, financial information, and advanced charting capabilities. The platform also includes community features for user interaction and information exchange.In October 2023, we customized the moomoo app for the Japanese market, initiating 24-hour access to U.S. stock trading services. By April 2025, we aim to offer approximately 7,000 U.S. stocks, of which around 6,000 will be available for 24-hour trading.In a survey conducted by the Japan Marketing Research Organization for the fiscal year ending December 2024, moomoo ranked first in four categories compared to five major online securities firms:• Number of U.S. stocks available• Number of U.S. stocks available for 24-hour trading• Cost-effectiveness of U.S. stock trading fees• Number of patented AI featuresRecognized as a 'next-generation investment platform', moomoo continues to attract a growing user base in Japan, with plans to expand into Japanese stocks and other asset classes in 2024, further solidifying our market position by 2025.We are currently seeking a proactive and experienced B2B Partnership Manager to strengthen our organizational structure and support our rapid growth trajectory. Join us in creating the most attractive and innovative online securities platform.
About Futu Holdings LimitedFutu Holdings Limited is a leading online brokerage firm headquartered in Shibuya, Tokyo. As a subsidiary of the publicly traded company on NASDAQ, we leverage advanced financial technology and innovative trading services to cater to the Japanese market.Recognized as a top financial provider in Hong Kong, our parent company offers the 'FUTUBULL' trading app, which is utilized by approximately 40% of adults in the region. We have introduced the international version, 'moomoo', to provide unprecedented access to financial and investment information that was previously exclusive to professional investors.Through our platform, we serve over 25 million users across seven countries, establishing ourselves as a game-changer in the investment landscape.About the moomoo AppDeveloped in Silicon Valley by FUTU Group in 2018, the 'moomoo' app is designed for individual investors, featuring professional-grade analytical tools, real-time market data, financial insights, and advanced charting functionalities. It also includes community features for users to exchange information.In October 2023, we launched customized services for the Japanese market, enabling 24/7 trading of U.S. stocks, with around 7,000 stock options available by April 2025, over 6,000 of which support round-the-clock trading.In a survey by the Japan Marketing Research Organization for the fiscal year ending December 2024, moomoo ranked first among major online brokerage firms in four categories, including the number of U.S. stocks available and trading fee competitiveness.Since the launch of our 24/7 trading service for U.S. stocks in 2023, our user base in Japan has rapidly expanded. We plan to enter the Japanese stock market and other asset classes in 2024 and further consolidate our market position by 2026.As we experience rapid growth in both business and product dimensions, we are eager to strengthen our organization and expand our talent pool. We invite you to join us in creating the most attractive and innovative online securities platform.Our Purpose: Make investing easier and not alone.Our Vision: We aim to become an influential global financial services platform.Our Values: Integrity, Efficiency, Service, Excellence.Job Responsibilities:As a member of the 'Account Opening Team', you will oversee all aspects of customer account management. Key responsibilities include reviewing account applications for individual and corporate clients, updating registration details, processing cancellations, and managing inheritance procedures. You will also collaborate with internal and external stakeholders to ensure smooth operations.Upon mastering the tasks, you may take on a supervisory role, assisting with escalations from operators and providing guidance. Furthermore, you will engage in KPI analysis and propose improvements to enhance operational efficiency and contribute to overall productivity.Main Duties:Account review for individual and corporate clients (JPKI public certification, eKYC, postal KYC)Background checks (CDD/EDD/JSDA checks/customer service)Manage customer accounts (information updates, cancellations, inheritance, NISA, e-TAX applications)Communicate with customers and external agencies via phone and emailOversee daily operations as a supervisor (monitor operators, manage quality and schedules, handle escalations)Plan and improve apps and customer management systems related to account managementInvolvement in system development projects, including planning, requirement definition, validation, and UATIncident management (detection, root cause analysis, recovery, reporting)Design operations for various tasks, including creating and updating manualsManage KPIs and propose improvement measuresCoordinate with internal departments and headquarters on projectsTeam Structure:The Account Opening Team consists of six members, primarily individuals in their 30s and 40s, fostering a calm and collaborative atmosphere.Why Join the Account Opening Team:Our app is rapidly gaining traction in Japan, and the 'account opening' function is critical to the company's growth. This role is not merely administrative; it requires a professional approach to achieving KPIs through teamwork and continuous improvement. You will have the opportunity to engage in various areas related to account management and contribute significantly to enhancing customer experience and operational processes.In this growth phase, you will have ample opportunities to participate in the creation and upgrade of services, applications, and operational systems. This is a rewarding position where you can create value and contribute to both customers and the company.
About Futu Holdings Limited and moomooAs a part of the publicly listed Futu Holdings Limited on NASDAQ, our company offers a next-generation financial information and online securities trading app, 'moomoo'. Combining stability and reliability with cutting-edge financial technology, we are a leading financial services provider known for our exceptional online securities trading platform, 'FUTUBULL', which is utilized by approximately 40% of adults in Hong Kong. The international version, 'moomoo', provides access to a range of financial and investment information typically reserved for professional investors. Through our app, we deliver financial data and trading services to over 25 million users across seven countries, establishing ourselves as a disruptive force in the investment landscape.With the recent launch of our 24/7 U.S. stock trading service in Japan in October 2023, we have witnessed a surge in new user registrations. In 2024, we plan to roll out additional trading services, including Japanese stocks, as we fully enter the online securities business. We aim to expand our established foundation further by 2026 and solidify our market position.As our business and products grow rapidly, we are urgently seeking individuals who want to collaborate with us in creating the most engaging and innovative online securities platform!
About Futu Holdings LimitedFutu Holdings Limited is a leading online brokerage firm headquartered in Shibuya, Tokyo. We are part of a globally recognized financial technology group and offer cutting-edge trading services within Japan.As a top-tier financial provider in Hong Kong, where approximately 40% of adults utilize our trading application 'FUTUBULL', we have introduced 'moomoo' as our international version, democratizing access to investment resources typically reserved for professional investors.Through our innovative app, we deliver financial information and trading services to over 25 million users across seven countries, establishing ourselves as a disruptive force in the investment landscape.The moomoo AppLaunched in 2018, the moomoo app is designed for retail investors, providing professional-grade analytical tools, real-time market data, financial information, and advanced charting capabilities in an intuitive format. It also includes community features for users to share insights.In October 2023, we expanded our offerings to include 24/7 trading services for U.S. stocks, with around 7,000 stock options available by April 2025, over 6,000 of which will support round-the-clock trading.Recent studies show that moomoo has ranked first among major online brokerages in four categories, including the number of U.S. stocks offered and low trading fees, confirming our status as a next-generation investment platform.With a rapid increase in our user base following the launch of 24/7 trading services, we are set to expand our services into Japanese stocks and other asset classes in 2024, solidifying our market position.As we continue to grow, we are seeking talented individuals to join us in building the most compelling and innovative online brokerage platform.
