Client Operations Manager - Remote | U.S. Hours

pavagoRemote — PakistanNew

Remote Full-time

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Experience Level

Manager

Qualifications

Proven experience in client operations or project managementStrong organizational and multitasking abilitiesExcellent communication skills, both verbal and writtenAbility to work independently and as part of a teamFamiliarity with project management tools and software

About the job

Client Operations Manager (Project Management, Client Delivery, Automation, SOPs) – Remote | U. S. Hours

Position Type: Full-Time, Remote
Working Hours: U. S. Business Hours

About the Role

We are seeking a dedicated Client Operations Manager to take charge of client delivery, execution oversight, and operational processes across a variety of accounts.

This role demands a high level of ownership and execution focus, where you will:

Oversee client communications and set clear expectations
Foster accountability among teams
Guarantee consistent delivery and forward momentum
Create systems that close operational gaps

Your primary objective is to ensure clients continue to progress without the need for founder intervention in daily operations.

Your Responsibilities

Client Operations & Communication

Act as the main point of contact for clients
Coordinate communication through:

WhatsApp
Slack
Google Workspace

Conduct regular check-ins to monitor:

Progress
Commitments
Obstacles

Ensure clear and structured communication among all stakeholders

Delivery & Execution Management

Maintain a real-time tracker for all client workstreams
Ensure timely completion of all deliverables
Identify and manage the top 2–3 priorities per client weekly
Proactively identify risks and address execution challenges
Step in to remove obstacles and drive momentum

Workflow & Process Optimization

Develop and enhance:

SOPs
Workflows
Operational systems

Spot inefficiencies and implement structured solutions
Create automated processes for:

Reporting
Tracking
Notifications

Utilize AI tools to boost efficiency and execution

Team Coordination & Accountability

Align cross-functional teams on:

Timelines
Deliverables
Outcomes

Hold teams accountable while nurturing strong relationships
Quickly identify and address bottlenecks

Hiring Support (As Needed)

Assist with:

CV reviews
Initial candidate assessments

Provide structured insights for hiring decisions

Ideal Candidate Profile

Focused on execution, possessing strong operational discipline
Highly organized with excellent follow-through
A proficient communicator who can effectively manage client relationships

About pavago

At pavago, we are committed to delivering exceptional client experiences through innovative operational strategies and dedicated team collaboration. Our remote work culture promotes flexibility and empowers our team members to excel in their roles.

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Client Operations Manager

Pavago

Full-time|Remote|Remote — Pakistan

Job Title: Client Operations ManagerPosition Type: Full-Time, RemoteWorking Hours: U.S. Business HoursAbout the RoleWe are seeking a results-oriented Client Operations Manager to lead client operations, oversee delivery tracking, and ensure seamless workflow management across various accounts. This role is pivotal in maintaining client progression with defin…

Apr 10, 2026

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Client Operations Manager - Remote | U.S. Hours

pavago

Full-time|Remote|Remote — Pakistan

Client Operations Manager (Project Management, Client Delivery, Automation, SOPs) – Remote | U.S. HoursPosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleWe are seeking a dedicated Client Operations Manager to take charge of client delivery, execution oversight, and operational processes across a variety of accounts.This role demands a high level of ownership and execution focus, where you will:Oversee client communications and set clear expectationsFoster accountability among teamsGuarantee consistent delivery and forward momentumCreate systems that close operational gapsYour primary objective is to ensure clients continue to progress without the need for founder intervention in daily operations.Your ResponsibilitiesClient Operations & CommunicationAct as the main point of contact for clientsCoordinate communication through:WhatsAppSlackGoogle WorkspaceConduct regular check-ins to monitor:ProgressCommitmentsObstaclesEnsure clear and structured communication among all stakeholdersDelivery & Execution ManagementMaintain a real-time tracker for all client workstreamsEnsure timely completion of all deliverablesIdentify and manage the top 2–3 priorities per client weeklyProactively identify risks and address execution challengesStep in to remove obstacles and drive momentumWorkflow & Process OptimizationDevelop and enhance:SOPsWorkflowsOperational systemsSpot inefficiencies and implement structured solutionsCreate automated processes for:ReportingTrackingNotificationsUtilize AI tools to boost efficiency and executionTeam Coordination & AccountabilityAlign cross-functional teams on:TimelinesDeliverablesOutcomesHold teams accountable while nurturing strong relationshipsQuickly identify and address bottlenecksHiring Support (As Needed)Assist with:CV reviewsInitial candidate assessmentsProvide structured insights for hiring decisionsIdeal Candidate ProfileFocused on execution, possessing strong operational disciplineHighly organized with excellent follow-throughA proficient communicator who can effectively manage client relationships

May 4, 2026

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Join our dynamic team at pavago as an Executive Assistant specializing in Operations and Client Coordination. This remote role offers the opportunity to support our operational needs while enhancing client satisfaction and communication. As an integral part of our team, you will assist in streamlining processes, managing schedules, and ensuring effective coordination between departments. Your exceptional organizational skills and proactive approach will help facilitate smooth operations and maintain high levels of client engagement. This position is ideal for individuals who thrive in a fast-paced environment and are committed to excellence.

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May 4, 2026

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We are seeking an agile and proactive Assistant Operations Manager who thrives in dynamic environments and can adeptly transform team performance. This leadership role involves managing a department of 50 to 60 personnel and ensuring the efficient execution of operations within allocated resources.Key Responsibilities:Oversee a large department, ensuring effective management of leave and shift schedules.Implement strategic operations to enhance departmental efficiency and resource allocation.Set and uphold customer service standards using recognized benchmarks.Facilitate regular progress meetings with staff to foster development and teamwork.Ensure strong follow-through on ongoing projects, guaranteeing timely completion.Cultivate a performance-driven team focused on achieving specified targets.Promote a professional work atmosphere that values equality and fairness.Implement and enforce company policies and procedures.Conduct regular reviews of KPIs and perform performance analyses to identify areas for improvement.Assess training needs and support staff development for advancement into higher roles.Drive operational improvements and business development initiatives.Create and enhance processes that serve the best interests of the business.

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Assistant Manager, Billing Operations

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About WPP MediaWPP Media is a leading growth partner for renowned global brands, leveraging exceptional talent and data-driven insights through our innovative marketing platform, WPP Open. We empower our clients to adapt, seize opportunities, and achieve transformative growth.As WPP's AI-powered media unit, we integrate media, data, and partnerships to create personalized experiences at scale. Our clients gain clarity on their media investments through WPP Open, backed by Open Intelligence.To learn more, visit wppmedia.com.More About WPP MediaWe harness creativity to shape better futures for our employees, clients, and communities. Discover more at wpp.com.We unite the best platforms, talent, and partnerships to foster limitless growth possibilities. At WPP Media, our culture and our people are our greatest assets, enabling us to deliver extraordinary experiences for our clients and each other. This role demands adherence to WPP and WPP Media's core values:Be Extraordinary by Leading Collectively to inspire transformational creativity.Create an Open environment through Balancing People and Client Experiences while Cultivating Trust.Lead Optimistically by Championing Growth and Development to mobilize the enterprise.Role and Responsibilities:As the Assistant Manager of Billing, you will oversee all billing activities and support billing operations, ensuring efficient processes within WPP Media.Reporting Structure:This position reports directly to the Senior Manager of Billing.

Apr 12, 2026

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HLR & VAS Operations Specialist

Pakistan Mobile Communications Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade: L1 Location: Islamabad Application deadline: 26 April 2026 Role overview Pakistan Mobile Communications Limited (PMCL) is hiring an HLR & VAS Operations Specialist for its Islamabad office. The role focuses on managing and improving HLR (Home Location Register) and Value-Added Services (VAS) operations. Integrating digital and AI-driven solutions is a key part of this position, aiming to enhance both network performance and customer experience. The specialist acts as a bridge between traditional network management and new digital methods, helping to ensure the network remains reliable and ready for future demands. This position reports to the Manager, HLR/VAS Planning & Operations, and leads a team of 12. Main responsibilities HLR & VAS System Management: Oversee daily operations, maintenance, configuration, and troubleshooting for HLR, HSS, SMSC, Smart Care/CEM, and other VAS platforms. Performance Optimization & Monitoring: Track network performance, identify bottlenecks, and implement improvements to maintain strong service delivery and high availability across HLR and VAS systems. Digitalization Initiatives: Find opportunities to automate routine HLR and VAS tasks using scripting languages (such as Python or Perl) and automation tools, reducing manual work and improving efficiency. Data Analysis & Reporting: Use SQL, Oracle, or similar tools to extract and analyze operational data. Support performance improvement, capacity planning, and digitalization by preparing detailed reports on network health, performance, and digital initiatives. Incident Management & Resolution: Take ownership of incidents, troubleshoot complex HLR and VAS issues, and coordinate with internal teams and vendors for timely resolution and Root Cause Analysis (RCA). Process Improvement: Propose and implement new digital tools and methods to improve operational processes. Documentation: Keep accurate and current documentation for all network processes and configurations.

Apr 21, 2026

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Operations Manager - E-Commerce & Inventory (DTC + Subscription Model)

careersactivatetalent

Full-time|Remote|Remote — Pakistan

FULL TIMEREMOTEPosition: Operations Manager – E-Commerce & Inventory (DTC + Subscription Model)Type of contract: Full-Time / RemoteWorking Hours: Monday–Friday Join us from anywhere in the world and contribute to the operational success of a rapidly growing DTC brand!About the CompanyWe are an innovative and fast-expanding DTC brand, leveraging a blend of direct-to-consumer and subscription models. Our mission is to deliver outstanding customer experiences through top-notch operations, seamless supply chain management, and precise inventory planning.Scope of the RoleWe are on the lookout for an experienced Operations Manager with a strong background in e-commerce. You will be responsible for overseeing inventory management, forecasting, production planning, and coordination across multiple warehouses. Your efforts will ensure that our products are always in stock, operational visibility is maintained, and our scaling initiatives are executed without excessive capital being tied up in inventory.The perfect candidate will have extensive experience in managing DTC operations, particularly within subscription-based brands, and possess the ability to balance predictable recurring demand with the dynamics of rapid growth.Duties and ResponsibilitiesInventory Management & Supply PlanningEnsure real-time accuracy of inventory across all sales channels and warehouses (Shopify, Amazon FBA/FBM, Walmart, etc.).Monitor inventory at all stages: on hand, in transit, inbound, reserved, and forecasted.Provide clear visibility so the team is always informed about inventory positions and upcoming stock.Implement effective inventory control systems to minimize discrepancies, stockouts, and overstocks.Forecasting & Production CoordinationDevelop and refine demand forecasts based on sales trends, subscription cycles, promotions, seasonality, and product launches.Manage relationships with suppliers and manufacturers regarding lead times, MOQs, and production schedules.Optimize purchasing to prevent stockouts while minimizing unnecessary capital tied in inventory.Create monthly and quarterly forecasting models to support aggressive growth plans.Warehouse & Logistics OversightOversee the movement of inventory across multiple domestic and international 3PLs.Track inbound shipments, receiving timelines, and fulfillment accuracy.Coordinate Amazon FBA replenishment considering restock limits, storage fees, and performance metrics.Enhance shipping timelines, returns processes, and overall fulfillment operations.Channel Operations (Multi-Platform)Manage operational performance across various platforms and channels.

Nov 18, 2025

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Senior Vendor Management Specialist - Call Center Operations

Pakistan Mobile Communication Limited (PMCL)

Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Grade Level: L2Location: IslamabadLast date to apply: 3rd April, 2026 About the Role:As an Expert in Vendor Management within Call Center Operations, you will play a pivotal role in enhancing the efficiency of vendor inbound operations. Your primary responsibility will be to ensure a smooth integration between external vendors and internal stakeholders, optimizing performance and service delivery.This position reports directly to the Manager of Vendor Operations (Call Center & Back Office).Key Responsibilities:Oversee and manage nationwide assigned segment/queue operations, ensuring that performance targets are consistently achieved.Collaborate with support departments to address runtime issues and manage reporting and statistics efficiently.Conduct regular performance checks, monitor Service Level (SL) and Average Handling Time (AHT) metrics, and analyze operational data to provide constructive feedback to both vendors and internal teams for enhancing quality standards, First Call Resolution (FCR), Net Promoter Score (NPS), and other key performance indicators (KPIs).Validate invoices, perform blackout checks, and process billing, including sanity checks on reported hours and downtime.Forecast call volumes and plan as well as execute outbound projects according to stakeholder requirements.Manage CMS and skill sets, including login creation, database administration, and account management aligned with agreed Full-Time Equivalents (FTEs).Identify productivity issues and implement corrective measures to mitigate drops in SL, quality, NPS, and FCR.Ensure all business partners are well-informed of company policies, procedures, and codes of conduct.Monitor vendor operations to ensure compliance with Jazz HSSE policies.Handle any additional tasks, requirements, or projects as needed.Provide round-the-clock operational support. At Jazz, we are committed to diversity and inclusion, fostering a workplace where everyone can thrive.

Mar 27, 2026

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