Client Operations Manager - Remote | U.S. Hours

pavagoRemote — PakistanNew

Remote Full-time

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Experience Level

Manager

Qualifications

Proven experience in client operations or project managementStrong organizational and multitasking abilitiesExcellent communication skills, both verbal and writtenAbility to work independently and as part of a teamFamiliarity with project management tools and software

About the job

Client Operations Manager (Project Management, Client Delivery, Automation, SOPs) – Remote | U. S. Hours

Position Type: Full-Time, Remote
Working Hours: U. S. Business Hours

About the Role

We are seeking a dedicated Client Operations Manager to take charge of client delivery, execution oversight, and operational processes across a variety of accounts.

This role demands a high level of ownership and execution focus, where you will:

Oversee client communications and set clear expectations
Foster accountability among teams
Guarantee consistent delivery and forward momentum
Create systems that close operational gaps

Your primary objective is to ensure clients continue to progress without the need for founder intervention in daily operations.

Your Responsibilities

Client Operations & Communication

Act as the main point of contact for clients
Coordinate communication through:

WhatsApp
Slack
Google Workspace

Conduct regular check-ins to monitor:

Progress
Commitments
Obstacles

Ensure clear and structured communication among all stakeholders

Delivery & Execution Management

Maintain a real-time tracker for all client workstreams
Ensure timely completion of all deliverables
Identify and manage the top 2–3 priorities per client weekly
Proactively identify risks and address execution challenges
Step in to remove obstacles and drive momentum

Workflow & Process Optimization

Develop and enhance:

SOPs
Workflows
Operational systems

Spot inefficiencies and implement structured solutions
Create automated processes for:

Reporting
Tracking
Notifications

Utilize AI tools to boost efficiency and execution

Team Coordination & Accountability

Align cross-functional teams on:

Timelines
Deliverables
Outcomes

Hold teams accountable while nurturing strong relationships
Quickly identify and address bottlenecks

Hiring Support (As Needed)

Assist with:

CV reviews
Initial candidate assessments

Provide structured insights for hiring decisions

Ideal Candidate Profile

Focused on execution, possessing strong operational discipline
Highly organized with excellent follow-through
A proficient communicator who can effectively manage client relationships

About pavago

At pavago, we are committed to delivering exceptional client experiences through innovative operational strategies and dedicated team collaboration. Our remote work culture promotes flexibility and empowers our team members to excel in their roles.

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Operational Risk Lead

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Full-time|On-site|Karachi, Sindh, Pakistan

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Jan 27, 2026

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