Client Operations Manager

PavagoRemote — Pakistan

Remote Full-time

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Experience Level

Manager

Qualifications

3–5 years of relevant experienceStrong communication and organizational skillsExperience with project management tools and practices

About the job

Job Title: Client Operations Manager
Position Type: Full-Time, Remote
Working Hours: U. S. Business Hours

About the Role
We are seeking a results-oriented Client Operations Manager to lead client operations, oversee delivery tracking, and ensure seamless workflow management across various accounts. This role is pivotal in maintaining client progression with defined priorities, organized systems, and no execution gaps. You will facilitate communication, monitor progress, and enforce accountability among teams, allowing the founder to focus on strategic initiatives rather than daily operations.

Your Key Responsibilities
Client Operations & Communication

Oversee daily client interactions through platforms like WhatsApp, Slack, and Google Workspace
Conduct regular progress check-ins to monitor commitments and identify blockers
Serve as the primary liaison for clients while minimizing the founder's involvement
Ensure clear and structured communication among all parties

Delivery & Execution Management

Maintain a real-time tracker for all active client projects
Guarantee timely completion of deliverables and proactively identify risks
Focus on the top 2–3 priorities for each client weekly
Proactively resolve execution challenges to maintain momentum

Workflow & Process Optimization

Develop and refine workflows, standard operating procedures (SOPs), and operational systems
Identify process inefficiencies and implement structured solutions
Create automation solutions to minimize manual tasks (e.g., reporting, tracking, notifications)
Leverage AI tools to enhance efficiency where applicable

Team Coordination & Accountability

Collaborate with client teams to ensure alignment on timelines and objectives
Hold team members accountable while fostering positive relationships
Proactively identify and resolve bottlenecks

Hiring Support (When Necessary)

Assist with candidate screening and preliminary evaluations
Provide clear recommendations to assist in hiring decisions

Essential Experience & Skills

3–5 years of experience in operations, project management, chief of staff, or account management positions
Proven track record in managing operations within a dynamic or growing company
Experience handling multiple clients or projects concurrently
Practical experience in developing workflows, SOPs, and effective business automation
Experience contributing to the growth or scaling of a business unit or company
Excellent communication skills with the ability to effectively manage client relations

About Pavago

Pavago is a forward-thinking company dedicated to enhancing client operations and providing exceptional service across multiple industries. Our remote team thrives on collaboration and efficiency, making us a trusted partner for businesses aiming to achieve their operational goals.

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About WPP MediaWPP Media is a leading growth partner for renowned global brands, leveraging exceptional talent and data-driven insights through our innovative marketing platform, WPP Open. We empower our clients to adapt, seize opportunities, and achieve transformative growth.As WPP's AI-powered media unit, we integrate media, data, and partnerships to create personalized experiences at scale. Our clients gain clarity on their media investments through WPP Open, backed by Open Intelligence.To learn more, visit wppmedia.com.More About WPP MediaWe harness creativity to shape better futures for our employees, clients, and communities. Discover more at wpp.com.We unite the best platforms, talent, and partnerships to foster limitless growth possibilities. At WPP Media, our culture and our people are our greatest assets, enabling us to deliver extraordinary experiences for our clients and each other. This role demands adherence to WPP and WPP Media's core values:Be Extraordinary by Leading Collectively to inspire transformational creativity.Create an Open environment through Balancing People and Client Experiences while Cultivating Trust.Lead Optimistically by Championing Growth and Development to mobilize the enterprise.Role and Responsibilities:As the Assistant Manager of Billing, you will oversee all billing activities and support billing operations, ensuring efficient processes within WPP Media.Reporting Structure:This position reports directly to the Senior Manager of Billing.

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