Client Operations Specialist

ClearView Healthcare Partners is a leading strategy consulting firm in the life sciences sector, with headquarters in Boston and additional offices in San Francisco, New York City, London, and Gurgaon. We cater to clients in the biopharmaceutical, medical device, and diagnostic industries, delivering exceptional strategic decision-making support across a bro…

Founded in 2007, Airbnb revolutionized the travel industry when two hosts welcomed three guests into their San Francisco home. Today, we have expanded to over 5 million hosts who have collectively welcomed more than 2 billion guests in nearly every country worldwide. Every day, our hosts offer exceptional stays and experiences that foster genuine connections within communities.Join Our Community:As part of our Content Knowledge Management (CKM) team, you will collaborate with Knowledge Editors and Writers from various regions to manage 11 knowledge bases in Content Stack, enhancing the user experience for both agents and Airbnb users accessing our Help Center.Your Impact:The Knowledge Editor will oversee the maintenance of our knowledge platforms, facilitating effective communication and streamlined information and process flows for our frontline specialists. You will partner with Knowledge Program Managers and the Knowledge Management Regional Manager to gather requirements, define, document, and prepare content tailored for agents.A Day in the Life:Craft, maintain, and review comprehensive single-source-of-truth content (e.g., workflows and guideline documentation) for internal knowledge platforms.Develop detailed workflows that incorporate structured process steps, including system and tool instructions.Create reusable content, ensuring compliance with content standards.Simplify complex concepts into clear, relatable communications and implement effective communication strategies.Organize and manage content and workflow feedback across the organization.Foster strong relationships with Customer Support Operations, Partners, Training, Quality, Business Process, and Planning teams.Utilize data insights (when available) to pinpoint content gaps, enhance usability, and drive ongoing content optimization.Investigate and implement AI tools (e.g., content generation, summarization, search optimization) to boost content quality and productivity.

Reports To: Senior Manager, Sales OperationsBusiness Unit: Finance, AccountingWork Location: Gurugram with a minimum of 3 days per week in officeShift Timing: 12 PM IST to 9 PM ISTPosition SummaryGerson Lehrman Group (GLG) is on the lookout for a motivated and detail-oriented Associate to join our dynamic Sales Operations team. This role is pivotal in ensuring the operational smoothness of our contracting process as we transition to a new BRRP system. You will work closely with the Senior Manager of Sales Operations, focusing on supporting various tasks critical to our success.Key Responsibilities Include:Reviewing contract setups in Salesforce to facilitate a seamless transition between systems.Assisting with Salesforce account management, including activating new accounts and updating opportunity statuses.Responding to inquiries from account managers and business development professionals regarding new contracts, renewals, and invoicing.Setting up contracts in Salesforce upon completion and signature.Maintaining necessary support in Salesforce to aid Accounting’s review of strategic projects, including delivery evidence of final reports and internal approvals.Collaborating with the Billing Analyst to ensure purchase orders are secured from clients who require them.Helping manage GLG Library access for client users.

Join OakNorth, a pioneering bank dedicated to empowering ambitious businesses across the UK. Since our inception in 2015, we have provided over $21 billion in loans across the UK and US, contributing to the creation of over 58,000 homes, 36,000 jobs, and supporting countless personal savers — all while driving economic growth in the UK.This is an exceptional opportunity to become part of a dynamic, rapidly growing bank known for its innovative approach. We seek self-motivated and creative thinkers who are eager to shape their own careers rather than just fill a role. As an Operations Lending Associate, you will play a crucial role in the loan booking process and manage in-life operations related to Syndication, Agency, Bilateral Loan operations, and LMA Documentation. Are you prepared to embrace this challenge?

Join SGS as an Operations Manager specializing in Inspections, where you will oversee and enhance operational efficiency across our inspection and field testing departments. You will be responsible for ensuring compliance with relevant standards, driving process improvements, and managing a team of skilled inspectors.Your leadership will play a crucial role in maintaining the highest levels of service quality and customer satisfaction while fostering a culture of continuous improvement within the organization.

Inovalon, established in 1998, is driven by the conviction that technology and data can significantly transform the healthcare ecosystem, enhancing both outcomes and financial efficiency. We are committed to empowering our clients to achieve their goals, which in turn leads to improved healthcare for everyone. Our focus lies in delivering data-driven solutions that enable our customers to thrive.As ONE Inovalon, we unite our efforts to tackle the most pressing challenges in healthcare. Our inclusive and innovative culture adds value not only to our clients but also to the millions of patients they serve.Overview: The Product Operations Manager plays a pivotal role in blending operational responsibilities with program management to enhance business operations, strategic planning, and budget management. This position collaborates closely with Product Leadership, Client Services, Technology, Engineering, Finance, and Business Development to ensure the successful fulfillment of client agreements and to monitor performance metrics aligned with corporate objectives and team goals.

We are seeking an enthusiastic and detail-oriented Operations Center Manager to spearhead our command center team. This pivotal role positions you as the heartbeat of our IT operations, where you will ensure optimal availability and flawless performance of our essential infrastructure. You will not merely monitor systems; you will act as an Incident Commander and a Process Architect. We are looking for a professional who embodies the ITIL framework to transform disorder into structured processes and possesses extensive experience in infrastructure monitoring to proactively identify and resolve issues before they affect business operations.

Join Payoneer as a Partnership Operations Manager, where you will play a crucial role in optimizing our partnerships and driving operational excellence. You will collaborate with cross-functional teams to enhance our partner experience and streamline processes, ensuring that our partnerships thrive.

About the Role The Associate Customer Success Operations Manager plays a vital role at the convergence of Ad Operations, Publisher Monetization, data, and technology. This position is essential for achieving our clients' objectives and requires advanced proficiency in Japanese (both written and spoken) along with a solid understanding of publisher-side programmatic advertising. Success in this role hinges on the ability to engage effectively with Japanese-speaking stakeholders while enhancing monetization, integration, and performance across the publisher ecosystem. We seek an individual who is inquisitive, resourceful, and adept at working autonomously, with a strong aspiration to learn and advance in the Adtech industry. What You'll Do Deliver ongoing operational and technical support to publisher clients in Japan. Effectively communicate technical concepts to non-technical stakeholders in both Japanese and English. Facilitate publisher onboarding and implementation by adhering to established processes and best practices. Examine reports to discern performance trends and identify basic anomalies. Transform data into clear, actionable insights for clients and internal teams. Utilize structured thinking to troubleshoot problems and propose actionable next steps. Keep abreast of PubMatic's evolving products, services, and changes in the Adtech ecosystem. Demonstrate proactivity and self-motivation, thriving in a small team environment. Exhibit a strong work ethic and an ownership mindset, ensuring issues are resolved. Maintain an analytical, logical, and structured approach to problem-solving. Pay attention to detail while remaining focused on the overall vision. Be customer-oriented, with a proactive approach to action and continuous improvement. Fluency in Japanese and English, both written and spoken, is essential. We'd Love for You to Have 1-2 years of experience with fluency in Japanese (written and spoken) — JLPT N2 preferred (N3 considered). Strong written and verbal communication skills in English, capable of clear communication with global teams. A basic understanding of digital advertising or publisher monetization concepts. Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required). Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory. Proficiency in Excel and data analysis tools.

Role Overview PubMatic is hiring an Associate Customer Success Operations Manager (Contract) in Gurugram, IN. This role supports customer success initiatives and works closely with teams across the company. Spanish fluency is required. What You Will Do Support customer success programs and processes Collaborate with cross-functional teams to address client needs Help ensure clients receive strong, consistent service What We’re Looking For Fluency in Spanish Understanding of customer success strategies Experience working with multiple teams or departments Ability to work in a contract position based in Gurugram

Sago Group seeks an experienced leader for the Associate Vice President / Vice President - Project Management Operations position in Gurugram, Haryana. This senior role centers on strengthening the Operations division within the market research sector, with a focus on delivering high-quality data to clients efficiently and profitably. Role overview The Associate Vice President / Vice President will guide and oversee the operational team, ensuring projects are executed smoothly and meet rigorous data quality standards. This position plays a key part in maintaining client satisfaction and supporting business growth. Key responsibilities Provide strategic direction and leadership to the Operations division Ensure timely and accurate delivery of project data to clients Maintain and improve data quality and operational efficiency Develop analyses and recommendations that support organizational strategy Align operational practices with broader business objectives Reporting structure This position reports directly to the Senior Vice President – Quant Bidding & SO PM Operations and serves as a vital link between operations and executive leadership. Location This role is based in India, with primary operations in Gurugram, Haryana.

Department: Client Operations About the Role As a Customer Success Operations Manager, you will play a pivotal role in managing our publisher clients. You will leverage your expertise in ad technology to deliver exceptional customer service and address troubleshooting needs. As our products and services evolve, you will ensure that the implementation process is well-defined, thoroughly tested with new publishers, and primed for widespread adoption. Key Responsibilities Oversee account setup and maintain publisher accounts within the PubMatic system. Ensure timely execution of technical integrations, providing outstanding service during the implementation phase. Collaborate with internal teams such as sales, marketing, business development, product management, and engineering to create tailored implementation plans for selected clients. Keep multiple support systems updated, including Salesforce, JIRA, and Zendesk. Proactively address escalations from both Publisher and Demand clients regarding integration challenges, discrepancies, and Brand Safety issues. Generate and analyze reports to provide competitive insights for our clients. Work closely with internal and external customers to maximize returns for the end customer. This role will provide additional support to accounts across the EMEA region.

About Ocrolus Ocrolus builds AI-powered workflow and analytics tools for lenders, supporting nearly one million credit applications each month. Our platform blends open-source and proprietary AI models with human-in-the-loop verification, achieving over 99% accuracy in extracting data from financial documents. Lenders across small business, mortgage, and consumer sectors rely on Ocrolus for fraud detection, cash flow analysis, and risk management. With more than 400 clients, including Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square, we help broaden access to credit and strengthen the financial ecosystem. Role Overview: Technical Operations Manager Location: Gurugram, Haryana, India; Noida, Uttar Pradesh, India The Technical Operations Manager ensures reliable technical support for both office and remote teams. This role keeps services running smoothly, manages projects under tight deadlines, and helps maintain strong working relationships across the organization. Success in this position requires a solid understanding of IT infrastructure and the ability to collaborate with various business functions. Main Responsibilities Manage a wide range of TechOps systems and infrastructure, such as PXE servers, proxies, operating system deployment, CCTV, and physical access control systems. Deliver hands-on technical support and troubleshooting for Windows, Linux, and macOS devices. Set up and maintain network infrastructure, including UniFi routers, switches, access points, and firewalls. Monitor and resolve issues with organizational systems, networks, and applications to keep everything running efficiently. Identify and address technical problems, incidents, and outages to reduce downtime and support a smooth user experience. Handle system administration tasks, including server setup, maintenance, and upgrades. Conduct IT security audits and apply measures to protect company infrastructure and data. Create and update documentation for system configurations and standard procedures.

Join ixigo as an Associate Product Manager and embark on a thrilling journey in the dynamic world of technology and travel. In this entry-level role, you will collaborate with cross-functional teams to enhance our product offerings and contribute to the user experience. Your insights and innovative ideas will play a vital role in shaping the future of travel solutions.

Join beumergroup as an Operations Expert and be a pivotal part of our dynamic team! In this role, you will leverage your expertise to streamline operations, enhance productivity, and contribute to our commitment to excellence.

Role overview The Senior Manager of Marketplace Operations at MongoDB, Inc. will lead a team based in Gurugram. This position centers on enhancing the efficiency and impact of marketplace projects. The role requires hands-on management of day-to-day operations, ensuring that team efforts support larger strategic goals. Key responsibilities Oversee daily marketplace operations and guide team activities Maintain alignment between team initiatives and company strategy Identify and implement process improvements to drive marketplace performance Location This role is based in Gurugram.

Role Overview Anaplan is hiring a Manager of Platform Operations (DevOps) in Gurugram, India. This role leads a team dedicated to keeping the platform running smoothly and efficiently. The position focuses on improving operational performance, reliability, and service quality for clients. What You Will Do Lead and mentor a team responsible for platform operations and DevOps practices Work with teams across the company to improve automation, deployment, and monitoring processes Promote continuous improvement and help establish effective operational practices Ensure the platform delivers consistent, reliable service to clients

Role overview Gerson Lehrman Group (GLG) is hiring a Sales Enablement Associate for its Gurugram office. This position supports the GLG Sales Team by providing research and operational assistance at every stage of the sales process. The role involves close collaboration with the Business Development team and frequent interaction with colleagues across GLG’s global network. The Sales Enablement Associate reports to the Vice President in Gurugram. Regular mentorship is part of the role, along with chances to take the lead on project delivery. Expect to work with sales professionals based in different regions, building connections across the organization. GLG emphasizes learning, curiosity, responsibility, innovative thinking, and integrity. Candidates who share these values will find opportunities to grow within the company. Main responsibilities Research industry and sub-sector trends, structures, and major players to provide actionable insights for the sales team. Investigate specific companies to understand their strategies, organizational charts, key executives, and research needs. Create tailored presentations and proposals that communicate GLG’s value and solutions clearly to clients. Support sales operations by updating the CRM with new accounts and users, preparing client consumption reports, and assisting with invoice and accounts receivable processes.

About the Role We are excited to welcome a new Customer Success Operations Manager to our dynamic team at PubMatic! This pivotal role requires a unique blend of ad operations expertise, technical and creative problem-solving abilities, and exceptional communication skills. As a Customer Success Operations Manager, you will be instrumental in elucidating technical information to diverse audiences and collaborating with internal teams to ensure timely project delivery. Your primary focus will be to manage the day-to-day operations of our mid-market publisher clients, providing top-notch customer service and leveraging your troubleshooting experience in ad technology. As PubMatic's offerings evolve, you will stay updated on new capabilities to define and test the implementation processes with new publishers, preparing them for widespread adoption. What You'll Do Setup, manage, troubleshoot, and optimize US Mid-Market accounts on the PubMatic SSP Platform. Ensure timely execution of technical integrations and deliver outstanding service during implementation. Provide excellent customer service and support to publishers through established support channels (e.g., Ticketing tool), including troubleshooting and resolving reported issues. Proactively optimize publisher accounts, offering timely feedback to enhance yield. Collaborate with internal teams such as sales, marketing, business development, product management, and engineering to create tailored implementation plans for select clients. Maintain accurate records across multiple support systems (e.g., Salesforce, JIRA, Zendesk, etc.). Respond promptly to escalations from both Publisher and Demand clients regarding integration issues, discrepancies, Brand Safety, etc. Generate and analyze reports that provide competitive insights for our clients. Work closely with both internal and external customers to drive higher returns for end customers. Foster strong customer relationships, turning clients into advocates for PubMatic while identifying upsell opportunities and managing a portfolio against assigned revenue targets. This position focuses on supporting Mid-Market US regional accounts. We'd Love for You to Have 3 to 5 years of experience in ad-tech, programmatic advertising, SSP publisher monetization, Header Bidding, ORTB protocol, RTB/PMP, and Ad Networks. Previous experience in a customer-facing role with the ability to build relationships and trust. Strong analytical skills and the ability to interpret data to drive decision-making. Excellent verbal and written communication skills. Ability to work independently and as part of a team.