Client Relations Associate - Remote Position

Nterval FundingRemote — San Antonio, Texas, United States

Remote Part-time $20/hr - $25/hr

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Experience Level

Experience

Qualifications

• Strong communication skills and a friendly demeanor• Proven ability to manage multiple tasks and prioritize effectively• Detail-oriented with a focus on accuracy and thoroughness• Proficiency in using CRM software, such as Salesforce• Previous experience in customer service or a related field is a plus

About the job

ABOUT NTERVAL FUNDING

Nterval Funding is an innovative and rapidly expanding financial services firm specializing in real estate commission advances. We collaborate with real estate professionals across the nation, providing them timely access to their earned commissions to support steady cash flow, business growth, and financial peace of mind. Our team prioritizes speed, outstanding service, and trust, positioning us as a preferred partner for agents focused on closing deals rather than waiting for payments.

This position begins as part-time (20–30 hours per week, Monday–Friday) with an hourly pay rate ranging from $20 to $25.

WHY YOU’LL LOVE WORKING HERE

• Competitive pay with opportunities for advancement
• Flexible remote/hybrid work arrangements
• Access to professional development and industry training
• A supportive, entrepreneurial culture that values initiative and ownership
• Direct exposure to executive leadership and strategic decision-making
• The chance to thrive in a high-growth fintech sector within the real estate industry

ROLE SUMMARY

As a Client Relations Associate, you will serve as the first point of contact for real estate agents interested in commission advances. Your responsibilities will include guiding clients through the application and onboarding processes, assisting them in submitting accurate documentation, and preparing files for review and approval.
This role emphasizes pre-approval support, ensuring agents understand the necessary requirements, helping them complete applications, and verifying all information is correct and ready for decision-making. You will also reach out to agents who initiated applications but did not complete them, addressing their inquiries and fostering swift, friendly communication throughout.

This dynamic, communication-intensive role demands strong organizational skills, responsiveness, and exceptional client service capabilities.

YOUR DAY-TO-DAY

• Engage with prospective clients through phone, text, email, and chat
• Assist agents through the application and documentation submission process
• Review incoming documents for accuracy and completeness
• Identify potential obstacles (missing forms, unclear dates, inconsistent information)
• Follow up with agents who started but did not finish their applications
• Prepare clean and accurate files for approval review
• Maintain a high response rate and deliver an outstanding client experience
• Educate clients on subsequent steps, documentation needs, and timelines
• Update Salesforce with client details, document statuses, and application progress
• Coordinate internally with operations as files progress toward approval
• Track application developments to ensure timely decisions

WHO WE’RE LOOKING FOR

• Customer service representatives comfortable with high-volume outreach
• Individuals who thrive in fast-paced environments and enjoy assisting clients

About Nterval Funding

Nterval Funding is a leading provider of financial services that delivers real estate commission advances, empowering agents to access their earnings promptly and efficiently. With a commitment to service excellence and innovative solutions, we help real estate professionals achieve their financial goals.

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