Client Services Representative - Account Management

FSSILincoln, Rhode Island, United States

On-site Full-time $27K/yr - $28K/yr

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Experience Level

Experience

Qualifications

What You Bring:Bachelor’s degree required.1 to 3 years of experience in B2B account management, client implementation, or a related field. Demonstrated problem-solving and critical thinking capabilities. Ability to understand and articulate technical concepts effectively. Outstanding business writing and communication proficiency.

About the job

Become an Employee-Owner with Team FSSI!

About Us:

Founded over 45 years ago, FSSI stands as a premier document outsourcing provider, serving Fortune 500 companies across the financial, banking, insurance, and billing sectors throughout the U. S. We are eager to welcome a dedicated Account Representative to our Client Services team in Lincoln, RI. The Account Representative will be responsible for overseeing the daily operations of client projects within a SaaS production environment, customizing solutions and processes to meet the unique needs of each account. This role involves managing intricate print and mail workflows, liaising with internal teams, and ensuring precision from project initiation through to billing.

To thrive in this role, candidates must possess strong critical thinking and project coordination skills, a knack for mastering new technical concepts, and a genuine enthusiasm for empowering clients to achieve their objectives.

This position is onsite, with a work schedule of Monday to Friday at the FSSI facility.

Why You Will Enjoy This Role:

We are committed to investing in our workforce! Benefit from personalized training via our FSSI University along with hands-on experience with the Client Services team.
Forge strong relationships while managing your client accounts with tailored care and expertise.
Apply your creative problem-solving skills to address client challenges and ensure seamless communication.

Your Key Responsibilities:

Client Success: Act as the primary liaison between clients and internal departments, including IT, Software Development, Operations, Marketing, Accounting, and Purchasing. Ensure that client requirements are thoroughly understood and executed.
Project Management: Supervise client onboarding, manage daily account tasks, and oversee production workflows.
Technical Proficiency: Help clients navigate print, mail, and online presentation specifications, collaborate with internal teams to resolve technical issues, and draft clear documentation tailored to client needs.
Data & Reporting: Guarantee accurate client billing and prepare comprehensive client reports.
Process Enhancement: Work with teams to improve efficiency and deliver exceptional service.

About FSSI

FSSI is a leading document outsourcing provider, specializing in tailored solutions for Fortune 500 clients in various industries. Our commitment to excellence and employee ownership fosters a dynamic and engaging workplace.

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Client Services Representative - Account Management

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Full-time|$27K/yr - $28K/yr|On-site|Lincoln, Rhode Island, United States

Become an Employee-Owner with Team FSSI!About Us:Founded over 45 years ago, FSSI stands as a premier document outsourcing provider, serving Fortune 500 companies across the financial, banking, insurance, and billing sectors throughout the U.S. We are eager to welcome a dedicated Account Representative to our Client Services team in Lincoln, RI. The Account Representative will be responsible for overseeing the daily operations of client projects within a SaaS production environment, customizing solutions and processes to meet the unique needs of each account. This role involves managing intricate print and mail workflows, liaising with internal teams, and ensuring precision from project initiation through to billing.To thrive in this role, candidates must possess strong critical thinking and project coordination skills, a knack for mastering new technical concepts, and a genuine enthusiasm for empowering clients to achieve their objectives.This position is onsite, with a work schedule of Monday to Friday at the FSSI facility. Why You Will Enjoy This Role:We are committed to investing in our workforce! Benefit from personalized training via our FSSI University along with hands-on experience with the Client Services team.Forge strong relationships while managing your client accounts with tailored care and expertise.Apply your creative problem-solving skills to address client challenges and ensure seamless communication. Your Key Responsibilities:Client Success: Act as the primary liaison between clients and internal departments, including IT, Software Development, Operations, Marketing, Accounting, and Purchasing. Ensure that client requirements are thoroughly understood and executed.Project Management: Supervise client onboarding, manage daily account tasks, and oversee production workflows.Technical Proficiency: Help clients navigate print, mail, and online presentation specifications, collaborate with internal teams to resolve technical issues, and draft clear documentation tailored to client needs.Data & Reporting: Guarantee accurate client billing and prepare comprehensive client reports.Process Enhancement: Work with teams to improve efficiency and deliver exceptional service.

Mar 4, 2026

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