Qualifications
Key Responsibilities:Act as the main point of contact for assigned clients, ensuring proactive communication and clear expectations. Translate client requirements and objectives into actionable internal briefs. Work collaboratively with cross-functional teams to ensure the seamless execution of client deliverables. Monitor project timelines and progress, ensuring all deliverables meet deadlines and scope. Quickly address client queries, concerns, and escalations to ensure a positive experience. Conduct regular follow-ups to gather client feedback and identify opportunities for improvement or upselling. Prepare insightful reports and presentations for clients, highlighting key performance insights. Maintain accurate records of client interactions and agreements. Identify and implement opportunities to enhance service quality and client satisfaction. Assist the sales team in onboarding new clients for a smooth transition. Key Skills & Competencies:Excellent interpersonal and communication skills for building client rapport. Strong problem-solving abilities with a proactive approach to managing expectations. Highly organized with exceptional attention to detail. Ability to multitask, prioritize, and manage time effectively in a deadline-driven environment. Basic understanding of business processes and client lifecycle management. Proficient in MS Office tools, with CRM tool familiarity as an advantage. Strong negotiation and conflict resolution skills. Customer-centric mindset focused on delivering value.
About the job
weekday-1 is hiring a Client Servicing Executive based in Navi Mumbai, Maharashtra. This position serves as the main link between clients and the company, focusing on understanding client needs, coordinating service delivery, and building lasting relationships.
Role overview
The Client Servicing Executive acts as the first point of contact for client communications and requests. The role involves monitoring service delivery timelines, maintaining strong client connections, and collaborating with internal teams to address client needs and resolve any issues that arise. Supporting client satisfaction and retention is a key focus.
What you will do
- Act as the primary liaison for all client communications and requests
- Ensure services are delivered on schedule
- Develop and sustain long-term client relationships
- Coordinate with internal teams to resolve client concerns
- Contribute to efforts that support client satisfaction and retention
Requirements
- Motivated and detail-oriented approach to work
- Strong communication and relationship-building abilities
- Comfortable adapting to shifting priorities in a busy environment
- Dedication to providing excellent client service
This role is based in Navi Mumbai, Maharashtra, India.
About weekday-1
weekday-1 is dedicated to providing exceptional client services, ensuring a seamless connection between businesses and their customers. We believe in fostering a vibrant work environment that encourages growth and collaboration.
