Client Success Manager

PHMGManchester

On-site Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates who exhibit excellent communication and interpersonal skills, possess strong problem-solving abilities, and have a passion for client success. A background in account management or customer service is preferred. Additionally, experience in a similar role within the marketing or creative industry will be beneficial. You should be comfortable working in a fast-paced environment and have the ability to manage multiple client accounts effectively.

About the job

As a Client Success Manager at PHMG, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our services. You will be the primary point of contact for our clients, cultivating strong relationships, addressing their needs, and advocating for their success. Your responsibilities will include onboarding new clients, providing ongoing support, and identifying opportunities for upselling our services.

About PHMG

PHMG is a leading provider of audio branding solutions, dedicated to enhancing the way businesses communicate with their customers. With a global reach and a commitment to innovation, we create bespoke audio content that resonates with audiences and elevates brand experiences. Join us in shaping the future of brand audio.

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Customer Success Associate

gbg

Full-time|On-site|Manchester, New Hampshire, United States

About the Role GBG is hiring a Customer Success Associate in Manchester, New Hampshire. This role centers on building strong client relationships and supporting customers as they use our services. The position involves regular interaction with clients to understand their needs and help them reach their goals. What You Will Do Guide new clients through onboar…

Apr 17, 2026

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Director of Customer Success - EMEA

SafetyCulture

Full-time|On-site|Manchester

Why Join Us?At SafetyCulture, we are a leading global technology company, but we’re not what you might expect. Enjoy catered lunches, engaging team events, and yes... even dogs in the office! However, it’s not just the perks that attract talent.Our dedicated team of nearly 1,000 professionals is passionate about improving our products and enriching the lives of our customers. At SafetyCulture, you’ll often hear, “yes, let’s give it a shot,” rather than “that’s not how we do things here.”We are committed to building innovative tools that enhance work for the 3 billion individuals who drive the world forward - from factory floor operators to baggage handlers, truck drivers, servers, and store assistants. We possess the scale and innovation typical of major tech companies, without the bureaucratic delays. Our environment empowers experienced professionals to solve real problems quickly.With us, you have personal ownership. Every full-time team member receives equity, ensuring that when we grow, so do you. We acknowledge that no company is perfect, and as we embark on our next growth stage, we focus on scaling efficiently, underpinned by operational maturity, a clear vision, and a robust emphasis on AI.This is impactful tech without the corporate hassle. If this excites you more than it intimidates you, you’ll be a great fit.About YouYou are a strategic and commercially savvy Customer Success leader with a proven track record of building and scaling high-performing SaaS teams across the EMEA region. You have experience in leading leaders, collaborating closely with Sales and Product teams, and adeptly transforming strong customer outcomes into long-term value, retention, and sustainable business growth.You are equally comfortable discussing forecasts and expansion strategies in the boardroom as you are refining playbooks or engaging in complex conversations with enterprise customers.Your balanced leadership approach is based on data, commercial judgment, and authentic customer empathy. You are comfortable challenging conventional wisdom, maintaining a long-term viewpoint, and navigating fast-paced, matrixed environments. Above all, you recognize Customer Success as a vital driver of growth, retention, and long-term customer value.

Mar 3, 2026

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Customer Success Manager

gbg

Full-time|On-site|Manchester, New Hampshire, United States

Role Overview GBG seeks a Customer Success Manager based in Manchester, New Hampshire. This role focuses on helping clients reach their goals and get the most from GBG's services. Building strong relationships and understanding each client's needs are central to the work. What You Will Do Work closely with clients to understand their specific requirements Provide solutions tailored to each client’s situation Support clients to ensure satisfaction with GBG’s services Build and maintain long-term client relationships Contribute to company growth by helping clients succeed

Apr 17, 2026

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Customer Success Manager

Street Group

Full-time|£33K/yr - £40K/yr|Hybrid|Manchester

Customer Success ManagerManchester (Hybrid, up to 3 days WFH) | Up to £33k (OTE up to £40k)Street Group is a leading innovator in the PropTech sector within the UK, dedicated to enhancing the experiences of those involved in real estate transactions. Our mission is to revolutionize the property industry by providing cutting-edge technology that supports both buyers and sellers, enhancing the entire process of buying, selling, renting, and letting properties.As we experience rapid growth, particularly with enterprise-level estate agencies, we are looking for a dedicated Customer Success Manager to join our team. This role is crucial in nurturing our largest and most complex client relationships, ensuring they fully utilize our products and derive maximum value from their partnerships with us. You will play a pivotal role in shaping the future of customer success at Street Group.Over the last five years, we have developed Street.co.uk, a groundbreaking platform that emphasizes transparency, user experience, and aesthetic design, fundamentally changing how the property industry operates. As part of our vibrant and ambitious Street.co.uk team, you will be the primary product expert for our customers, guiding them through their journey with Street and fostering client success while identifying avenues for growth across Street Group's suite of products.You will have the freedom to manage your schedule and conduct workshops, consistently exceeding customer expectations and helping them navigate our systems, ultimately making a significant impact as we expand our operations.

Feb 11, 2026

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Customer Success Manager

PHMG

Full-time|On-site|Manchester

As a Customer Success Manager at PHMG, you will play a pivotal role in nurturing our client relationships and ensuring they derive maximum value from our services. You will be responsible for onboarding new clients, addressing their inquiries, and proactively identifying opportunities for upselling and cross-selling our products. Your goal is to enhance customer satisfaction and loyalty while driving revenue growth.

May 1, 2026

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Customer Success Executive - Onboarding & Enablement

NQC

Full-time|Hybrid|Manchester, England, United Kingdom

Join NQC as a Customer Success Executive!NQC is a dynamic and rapidly expanding software enterprise that specializes in innovative supply chain risk management platforms. Positioned within the 'Tech for Good' sector, we empower some of the largest organizations across various industries with our online solutions.Located in the heart of Manchester, we promote a nurturing work environment within a diverse team. At NQC, we embrace a hybrid working model, allowing for flexibility while fostering team spirit through regular social gatherings and company events. This role offers you the chance to contribute to globally recognized technology solutions, aligning with our long-term vision for sustainability and a better future.Your RoleThe Customer Success Executive serves as the operational backbone of our Customer Success team. This role involves actively nurturing and expanding strategic customer relationships to ensure the seamless delivery of NQC services across our client accounts. While all CSEs share essential responsibilities to support team cohesion, each executive will focus on a primary functional area—Onboarding, Adoption, or Operations—to drive departmental excellence.Key ResponsibilitiesAs a Customer Success Executive, you will engage in the following core activities:Maintain comprehensive knowledge across all CSE responsibilities to provide effective support during team members' absences.Assist Customer Success Managers (CSMs) and senior stakeholders in preparing for Quarterly Business Reviews (QBRs) and critical client meetings.Proactively identify opportunities for process enhancement within the Customer Success function to meet scalability objectives.Perform any additional duties as assigned.Functional Focus AreasNote: Successful candidates will be assigned to one specific focus area based on their expertise and the current business needs, dedicating approximately 80% of their time to this specialization.Focus A: Onboarding & EnablementLead the comprehensive onboarding journey for new and existing clients, ensuring quick time-to-value and effective platform adoption.Manage and update the repository of digital training materials, videos, and self-service guides to support a scalable, low-touch client experience.Collaborate to create and deliver impactful webinars and training sessions for clients.Drive key performance indicators (KPIs) related to onboarding efficiency, training completion rates, and initial value realization.Focus B: Product Adoption & UsageMonitor and support...

Mar 20, 2026

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Senior Customer Success Manager (French Speaking)

SafetyCulture

On-site|On-site|Manchester

Join SafetyCulture as a Senior Customer Success Manager where you will be a pivotal part of our mission to enhance operational excellence. In this role, you will engage with our most promising accounts, serving as a trusted advisor to help clients unlock the full potential of our platform. Your contributions will ensure they meet their business objectives and deepen their partnership with us. The ideal candidate will possess extensive experience managing Enterprise clients across diverse industries, showcasing a proven ability to drive customer success and satisfaction.

Jul 2, 2025

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Customer Success Executive - Focused on Product Adoption

NQC

Full-time|Hybrid|Manchester, England, United Kingdom

Join NQC: A Leader in Supply Chain Risk ManagementNQC is an innovative and expanding software company dedicated to enhancing supply chain risk management through advanced web platforms. We thrive in the 'Tech for Good' sector, empowering some of the largest organizations across various industries with our solutions.Situated in the heart of Manchester, we pride ourselves on fostering a collaborative and inclusive work environment. Our hybrid working model encourages team bonding through regular social events and gatherings. Here, you will have the chance to contribute to globally recognized technology solutions that support sustainability and a brighter future.Your Role in Customer SuccessAs a Customer Success Executive, you will be the driving force behind our Customer Success team. Your primary responsibility will be to cultivate and nurture strong, strategic relationships with our customers while ensuring the seamless delivery of NQC’s services. Each executive will focus on a specific area—Onboarding, Adoption, or Operations—to enhance departmental performance.ResponsibilitiesDevelop a comprehensive understanding of all areas of CSE responsibilities to provide effective support during team member absences.Collaborate with Customer Success Managers (CSMs) and senior leaders to prepare for Quarterly Business Reviews (QBRs) and critical client meetings.Identify opportunities for process improvements within the Customer Success function to align with scalability objectives.Perform additional ad-hoc tasks as assigned.Specialization AreasNote: While the role encompasses multiple core functions, successful candidates will be assigned to a specific focus area based on their skills and the company’s needs, dedicating approximately 80% of their time to this primary area.Onboarding & Enablement: Lead the onboarding process for new and existing clients, ensuring quick value realization and effective platform adoption. Maintain a library of digital training resources and conduct impactful training sessions.Product Adoption & Usage: Monitor client usage patterns, analyze data to drive product engagement, and provide strategic insights to enhance product utilization.

Mar 20, 2026

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Client Success Manager

PHMG

Full-time|On-site|Manchester

Apr 14, 2026

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Client Success Team Leader

PHMG

Full-time|On-site|Manchester

Role Overview PHMG seeks a Client Success Team Leader to guide a client-focused team in Manchester. This role centers on supporting client satisfaction and driving positive results for every account. Main Responsibilities Lead and motivate a team dedicated to client success Develop and implement strategies to strengthen client engagement Monitor team performance and provide feedback Promote a collaborative, supportive work culture Spot opportunities to refine processes and improve service Ensure clients consistently receive attentive, high-quality support Location This position is based in Manchester.

Apr 14, 2026

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Sales Associate at Comoto | Manchester

Comoto Holdings

Part-time|$13/hr - $18/hr|On-site|Manchester

Join Our Team as a Sales Associate!At Comoto, we strive to deliver an exceptional experience for every customer. As a Sales Associate, your primary role will be to ensure that each shopper receives outstanding service. You will be responsible for maintaining a robust understanding of our products, enabling you to provide comprehensive insights into their features and benefits.Our core values guide our work:Aim For The Podium:Deliver exceptional customer service and aim to meet your sales targets daily, weekly, and monthly.Keep the store looking its best by maintaining cleanliness, stocking shelves, and following merchandising guidelines.Stay informed about our brand, product offerings, and company events to be a valuable resource for customers.Take Risks; Wear a Helmet:We encourage you to embrace new ideas as we continuously seek growth and innovation.Don't fear failure; approach each situation with preparation and an open mind.Share The Road:Your health and well-being are a priority. We provide resources and workshops through our Wellness program.Our Diversity, Equity, and Inclusion council advocates for open communication and equitable practices within our workplace.Always strive to do the right thing while maintaining a positive attitude.Keep It Real:This position is part-time, offering an hourly wage plus the opportunity for commission based on sales performance.Enjoy additional incentives like SPIFFS and attractive employee discounts on products.We offer DailyPay, allowing you to access your earned pay before payday, available from day one.Your first five shifts will focus solely on training, with base pay provided.Fuel Your Passion:Work in a field you love!As a rapidly growing company, we promote from within, offering various career advancement opportunities.Get involved in exciting events like the International Motorcycle Show and motocross races.Interact with a passionate community of riders who are charitable and community-oriented.

Mar 11, 2026

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Member Experience Associate at Industrious | Manchester

Industrious

Full-time|On-site|Manchester

About Us:At Industrious, we pride ourselves on being the leading provider of premium workplace-as-a-service solutions, renowned for offering the highest-rated work environments in the industry. Our mission is to create exceptional workdays for teams of every size and stage, including our own. We understand that a fulfilling workday is driven by the people you collaborate with and the challenges you tackle together. We're in search of creative thinkers who thrive in a genuinely collaborative atmosphere. As a unified team, we celebrate innovation and value every achievement. We are passionate about making a significant difference in our members' workplace experiences.Embracing Authenticity: We believe that great days begin when everyone can express their true selves at work. The diversity of thoughts, backgrounds, and ideas is essential to our success in delivering outstanding workplace experiences for our members and each other. Industrious is dedicated to fostering an inclusive and respectful environment that values individuality and uniqueness. You are recognized for who YOU are, and we celebrate our people as individuals who can achieve remarkable outcomes when we work in harmony.For more information, please visit: www.industriousoffice.com/careers.Role Overview:As a Member Experience Associate at Industrious, you will be at the forefront of our member experience, dedicated to ensuring every visitor has a remarkable day. Your responsibilities will vary day-to-day, but here’s what you can expect:Be the welcoming face of our office, preparing the space each day by brewing coffee, setting up breakfast, and stocking communal amenities.Take initiative in managing inventory and ordering supplies for your location.Create exceptional events, focusing on the details to enhance our members' experiences.Ensure a smooth onboarding process for new members by integrating them into our systems for a seamless first day.Assist members with any IT or Wi-Fi issues, no challenge is too big or small.Engage in local marketing initiatives to highlight the value of our flexible workspace solutions to potential members.Conduct tours of the facility while your Member Experience Manager is occupied with another prospective member.

Oct 20, 2025

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Part-Time Optical Sales Associate

National Vision, Inc.

Part-time|On-site|Manchester

Join our dynamic team as a Part-Time Optical Sales Associate where you will play a crucial role in providing exceptional customer service and assisting customers in selecting the perfect eyewear. This position is ideal for individuals who are enthusiastic about helping others and eager to develop their sales skills in a thriving retail environment.

Mar 29, 2026

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Remote Client Services Associate

A. O. Garcia Agency

Full-time|Remote|Manchester, New Hampshire

The A. O. Garcia Agency seeks a Remote Client Services Associate to join the team in Manchester, New Hampshire. This position allows for work-from-home flexibility while serving as the first point of contact for clients. Key responsibilities Respond to client inquiries with clear and timely communication Address requests and questions efficiently Support positive client experiences in every interaction What we’re looking for Comfortable working remotely and managing tasks independently Strong written and verbal communication skills Motivated to provide attentive, reliable customer service Willing to contribute to a growing agency

Apr 20, 2026

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Sales Associate

BoxLunch

On-site|On-site|Manchester, NH

Become a part of the most vibrant store in the mall! At BoxLunch, we are seeking passionate music and pop culture aficionados to enhance our customers' shopping experience. As a Sales Associate, you will play a pivotal role in our success by delivering exceptional customer service, ensuring fellow fans can easily find and purchase their favorite merchandise. You will leverage your fandom expertise, assist in product replenishment, and help create visually captivating merchandising displays, all while maintaining a strong focus on the in-store experience.

Jun 13, 2017

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Client Success Manager for North American Market - 12-Month Contract

phmg

Contract|On-site|Manchester

Join phmg as a Client Success Manager, where you will play a pivotal role in ensuring our North American clients achieve their desired outcomes. In this 12-month fixed-term contract position, you will leverage your expertise in client engagement and relationship management to foster loyalty and drive satisfaction.Your responsibilities will include onboarding new clients, conducting regular check-ins, and identifying opportunities for upselling our services. You will collaborate closely with cross-functional teams to ensure a seamless client experience.

May 1, 2026

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Sales Associate

BoxLunch

Part-Time|On-site|Manchester, CT

Step into the most vibrant store in the mall! We are on the lookout for passionate music and pop culture enthusiasts to elevate our customer experience. As a Sales Associate at BoxLunch, you will play a pivotal role in our success by delivering exceptional customer service, ensuring fans can easily access their favorite merchandise. Share your fandom expertise, manage product stock and replenishment, and create visually captivating store displays, all while maintaining a strong focus on enhancing the in-store experience for all our guests.

Jun 13, 2017

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Sales Associate

BoxLunch

On-site|On-site|Manchester, NH

Join us in making a difference while celebrating your favorite fandoms! BoxLunch is seeking enthusiastic pop culture aficionados to deliver an exceptional shopping experience to our customers. As a Sales Associate at BoxLunch, you will play a pivotal role in embodying our mission-driven, pop culture-centric brand. Your responsibilities will include providing outstanding customer service, assisting fellow fans in finding their favorite merchandise, sharing your extensive knowledge of fandoms, and maintaining an organized and visually captivating store environment. Your dedication to enhancing the in-store experience will be crucial to our success!

Jan 23, 2020

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Associate Consultant - Analyst

CMSPI

Full-time|Hybrid|Manchester, England, United Kingdom

Join Our Team as an Associate Consultant - Analyst!Location: Manchester, England, U.K. - Hybrid Working ModelAt CMSPI, we are redefining the payments landscape, navigating the exhilarating transformation in the world of payments. As payment volumes soar and options expand, complexity rises, placing retailers at the forefront of this evolution. Our mission is to revolutionize payments for merchants and retailers globally. As a rapidly growing company, we serve as the trusted payments advisor for Global 500 merchants, delivering significant cost savings, remarkable sales growth, and enhanced strategic insights.As an Associate Consultant - Analyst, you will be integral to our journey toward becoming the leading payments supply chain consultancy worldwide. We are seeking a data-driven individual who will play a crucial role within our consulting team, utilizing their analytical skills to uncover opportunities that enhance our clients' payment strategies.Role Overview:In this role, you will collaborate with senior associates, engagement managers, and consulting leadership to understand client goals and help them navigate the complexities of their evolving payment ecosystems. Your primary focus will be to provide powerful data insights that lead to tangible improvements in clients' payment strategies and supplier arrangements.As part of our dynamic team, you will follow CMSPI’s refined processes, supporting our delivery teams in identifying, investigating, and presenting optimization initiatives to some of the most exciting brands in the world. The role offers a significant opportunity for career growth while developing your commercial, technical, and leadership skills.Key Focus Areas:Conduct comprehensive analysis on client payment data and processes, utilizing benchmarking data and industry research.Create accurate reports and communicate findings to clients through various platforms, including Excel, Power BI, and presentations.Employ CMSPI methodologies to propose enhancements to client arrangements supported by detailed analysis.

Apr 13, 2026

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French Speaking Account Executive (Expression of Interest)

SafetyCulture

Full-time|On-site|Manchester

SafetyCulture is seeking a French Speaking Account Executive based in Manchester. This position centers on building relationships with clients in French-speaking markets and supporting their understanding of SafetyCulture’s solutions. Role overview The French Speaking Account Executive will focus on client engagement and growth. Regular conversations with prospective and existing customers in French will form a core part of the day-to-day work. The role involves explaining SafetyCulture’s offerings and ensuring clients see value in the platform. What you will do Engage with clients and prospects in French-speaking regions Communicate the benefits and features of SafetyCulture’s solutions Support customer success and foster strong client relationships Who will thrive in this role Fluency in French Interest in customer success and relationship-building Motivation to contribute to a collaborative team

Apr 29, 2026

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