Client Success Team Lead

TTEC DigitalManila

Remote Full-time

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Experience Level

Manager

Qualifications

Proven experience in client success management or a similar role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to analyze data and generate insights to improve client outcomes. Experience working in a remote environment and managing teams across different time zones.

About the job

We are excited to announce an opening for a Client Success Team Lead to become part of our expanding team. This is a fully remote position! Candidates must be available for interviews and to work in U. S. time zones for this full-time role.

As a rapidly growing organization leading the charge in AI-powered customer experience solutions, we blend consulting, software, and technology services to assist our clients in accelerating their time-to-value while achieving tangible benefits in revenue growth, cost savings, and enhanced productivity. Our expertise covers contact center operations, CRM solutions, AI technologies, and analytics, equipping us to help clients unlock new opportunities for value creation.

The Client Success Team Lead will be responsible for two main functions:

50% Team Leadership: Directing, mentoring, and fostering the development of a team of Client Success Managers who support low-touch and tech-touch accounts.

50% Client Success Management: Actively managing a portfolio of low-touch and tech-touch clients to guarantee seamless service delivery, client satisfaction, and measurable success metrics.

About TTEC Digital

TTEC Digital is at the forefront of transforming customer experiences through advanced AI technologies. We are dedicated to helping our clients achieve their business goals while ensuring their employees' success and satisfaction. Our innovative approach combines consulting, software, and technology services, creating a unique blend of solutions tailored to each client's needs.

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Jan 14, 2025

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Client Success Team Lead

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