Client Support Associate

Hi Marley creates AI-powered communication tools designed for the Property & Casualty insurance sector. The platform connects carriers and clients during the claims process, aiming to deliver speed, clarity, and empathy when it matters most. Role overview The Client Executive will help grow Hi Marley's presence by introducing the platform to new enterprise c…

tgs is looking for an Account Executive to join the team in Boston, Massachusetts. This position centers on managing client relationships and contributing to the company's ongoing growth. The right person will recognize client needs, recommend effective solutions, and help maintain high service standards. Key responsibilities Develop and sustain strong connections with clients Assess client requirements and suggest tailored solutions Monitor service delivery to ensure clients remain satisfied Location This role is based in Boston, Massachusetts, United States.

Overview: At Guidepoint, our Client Service teams are dedicated to enhancing our connections with both new and existing clients. We facilitate all of Guidepoint's service offerings, fostering relationships and articulating how our services empower clients to remain informed and make improved business decisions. Our teams are driven to deliver tailored solutions that maximize every client's partnership with Guidepoint. We are on the lookout for a talented individual to fill the role of Vice President, Account Executive - Client Service within our Institutional Client Service team. This key position will advocate for our subscription-based research service across various business units within our current clients, including hedge funds, mutual funds, and private equity firms, aiming to enhance overall engagement and utilization. This is a hybrid position based in our Boston office. Key Responsibilities: Manage a portfolio of client accounts that have been with us for over 2 years, ensuring their long-term retention and growth. Lead contract negotiations, pricing discussions, renewals, and high-level commercial dialogues. Drive upselling, cross-selling, and expansion of service packages within existing accounts. Proactively engage with clients both in person and virtually to reinforce executive relationships. Identify and activate new users within client organizations. Collaborate with service leadership to design account growth strategies and revenue plans. Monitor client usage trends and strategically intervene to prevent churn. Act as the senior point of contact for escalations and significant client discussions. Work closely with client service teams to ensure seamless delivery and client satisfaction.

Join our dynamic team at Waterworks as a Client Support Supervisor, where you will play a crucial role in enhancing customer satisfaction and leading our support team to new heights. In this pivotal position, you will oversee daily operations, ensuring that our clients receive top-notch assistance while fostering a positive work environment.Your responsibilities will include developing and implementing effective support strategies, managing team performance, and resolving escalated customer inquiries with professionalism and efficiency. We seek a proactive leader who is passionate about customer service and possesses excellent communication skills.

At MERGE, we are Built Different. As a marketing and technology agency, we thrive at the intersection of health and wellness, where human impact is paramount. By integrating compelling storytelling with cutting-edge technology, we transcend traditional engagement methodologies to embrace Whole Human Marketing. This innovative approach acknowledges the complexity of human nature and employs AI to ensure that every brand interaction feels intuitive, contextual, and pertinent.Our dedication to a human-first mindset unites us and drives our mission: to connect individuals and brands in a way that fosters healthier and happier lives.Elevate Your Career with UsAt MERGE, we are committed to providing an exceptional work environment where talented and ambitious individuals can flourish. We cultivate an atmosphere that inspires higher thinking and deeper emotional connections, allowing our team members to engage their intellect and passion to accomplish the best work of their careers.As Our VP, Client Experience Operations, You Will...Develop and implement the strategy for MERGE’s Client Experience infrastructure while driving effective execution. This leadership role is responsible for defining the long-term vision, design, and performance of operational systems that facilitate MERGE’s scalability without sacrificing client impact or operational integrity. You will ensure that these systems are effectively constructed, adopted, and consistently enhanced.Reporting directly to the Chief Client Experience Officer, you will wield significant cross-functional influence, aligning teams and workflows around a cohesive, high-performing client lifecycle while translating strategic objectives into clear, actionable operational practices.Your Responsibilities Include:Enterprise Client Experience Strategy & GovernanceOutcome-Driven Systems: Spearhead the ongoing evolution of the MERGE Client Experience Operating System, ensuring it remains a competitive edge that enhances client retention and drives enterprise value.Lifecycle Architecture: Implement global standards for the client lifecycle, ensuring uniformity across all business units while designing a model that promotes agility based on client tier and service intensity.Operational Excellence: Lead organizational transformations by promoting enterprise-wide adoption of essential client experience rituals, governance standards, and operational rhythms.Strategic Health & Predictive AnalyticsPortfolio Health Ownership: Direct governance of the MERGE Client Experience portfolio, ensuring optimal client engagement and satisfaction.

About Catalant:Catalant is at the forefront of the Consulting 2.0 revolution, providing premier companies with immediate access to a network of rigorously vetted independent consultants and former operators. Together, we tackle our clients' most critical challenges through adaptable and purpose-driven consulting engagements. Over the past decade, we've experienced rapid growth, with a client roster that includes over 30% of the Fortune 500, leading private equity firms, and various organizations eager for independent insights and expertise to drive their business success.We have transformed consulting for today's landscape, leveraging digital capabilities and the expertise of over 100,000 seasoned professionals from top consultancies and global organizations. Our consultants deliver a competitive advantage by providing actionable insights and hands-on support from leaders who have successfully navigated similar challenges. Our business model is streamlined, agile, and focused on delivering exceptional value in a way that changes how executives perceive consulting.Backed by top-tier venture investors, we are assembling a team poised to elevate Catalant and redefine the future of consulting.In your role as a Senior Client Partner, you will play a crucial role in driving growth within a select portfolio of Enterprise accounts in your industry vertical (e.g., Consumer, Industrials, Healthcare). You will expand the reach of Catalant’s experts across various departments, overseeing the full sales cycle from lead generation to deal closure and project extensions. Leveraging your deep knowledge of Catalant’s offerings and your industry expertise, you will act as a trusted advisor, identifying and promoting customized solutions to address your clients' most urgent business needs.As an individual contributor, your influence will be vital in ensuring smooth project delivery and nurturing long-lasting client relationships, ultimately contributing to the sustained success and growth of both your accounts and Catalant.

At Beacon Biosignals, we are dedicated to transforming precision medicine for brain health. As a pioneer in the at-home EEG space, we are at the forefront of clinical development for innovative therapeutic solutions addressing neurological, psychiatric, and sleep disorders. Our FDA-cleared Waveband EEG headband, combined with advanced AI algorithms, facilitates the discovery and utilization of quantitative biomarkers. Our Clinico-EEG database encompasses EEG data from nearly 100,000 patients, and our cloud-native analytics platform enables extensive retrospective and predictive studies using real-world data. Join us in redefining patient care for conditions affecting brain physiology.We are searching for an Enterprise Client Principal to lead a significant, multi-year partnership with a major biopharmaceutical company. This partnership is pivotal to Beacon’s strategic growth and long-term vision. The successful candidate will manage the overall health and execution of this major account, from the post-contract launch phase through to delivering both immediate and sustainable value.This role transcends traditional business development and account management. It requires deep integration within the client organization, engaging with leadership and operational teams alike. The Enterprise Client Principal will ensure seamless cross-functional coordination, drive executive-level engagement, and implement long-term planning and exceptional execution across various parallel workstreams. This position is crucial for achieving the scientific, clinical, and commercial objectives of Beacon’s most strategic accounts.

About the RoleAs the Director of Client Implementation at Posh AI, you will spearhead our implementation initiatives, guiding a talented team of AI Implementation Managers to ensure seamless onboarding and successful client launches. This multifaceted role requires exceptional leadership, operational excellence, and a robust understanding of our technical products.You will collaborate with various departments, including Product, Engineering, Client Success, Sales, and Support, to enhance the client onboarding experience. Your responsibilities will include shaping implementation strategies, ensuring high-quality execution, and fostering team growth, all while maintaining strong client relationships and scalable processes as we expand. This position is hybrid, based in our Boston office.

Join Alpha Insight Inc. as a Client Experience Coordinator, where you will play a vital role in enhancing customer satisfaction and ensuring a seamless client journey. In this dynamic position, you will be responsible for managing client communications, addressing inquiries, and fostering strong relationships to drive engagement and loyalty. Your proactive approach will help us maintain our reputation for exceptional service.

About Catalant:Catalant is at the forefront of the Consulting 2.0 revolution, providing the world's premier organizations with on-demand access to a vast network of rigorously vetted independent consultants and former operators. Our innovative approach delivers strategic solutions tailored to address our clients' critical challenges through flexible and bespoke consulting engagements. Over the past decade, we have witnessed remarkable growth, with our clientele comprising over 30% of the Fortune 500, leading private equity firms, and a diverse array of organizations seeking external insights and professional expertise to propel their growth and success.We have redefined consulting for the modern era: it's digitally driven and harnesses the insights and capabilities of more than 100,000 seasoned professionals from top consultancies and global enterprises. Our consultants provide clients with a competitive advantage through actionable insights and practical support from leaders who have effectively addressed similar challenges in the past. Our business model is streamlined, agile, and designed to deliver unparalleled value, fundamentally changing how executives perceive consulting.Supported by premier venture investors, we are assembling a team that will elevate Catalant and the future of consulting to unprecedented heights.Role Overview:In the role of Client Partner, you will play a crucial role in the expansion of our Private Equity portfolio. You will work diligently to enhance Catalant's consulting engagements across private equity firms and their portfolio companies, overseeing the complete sales process from lead generation to deal closure and project renewal. With your in-depth knowledge of Catalant’s services and your expertise in the Private Equity sector, you will act as a trusted advisor to clients, identifying and advocating for tailored solutions that address their most urgent business challenges. As an individual contributor, your efforts will be vital in nurturing long-term client relationships and ensuring seamless interactions with Catalant, ultimately contributing to the sustained growth and success of both your accounts and the company.

GMO seeks a Software Engineer focused on Client Systems for its Boston, MA office. This position involves developing and refining software that underpins client services. Teamwork with colleagues from various backgrounds is part of the daily routine. Key responsibilities Design, build, and implement software solutions for systems used by clients Collaborate with teams across disciplines to deliver new features and system improvements Troubleshoot technical issues to maintain system efficiency and reliability Share ideas and technical expertise to enhance user experience and overall system performance Location This role is based in Boston, MA.

Stage seeks a Senior Analyst, Client Operations in Boston, MA. The role centers on raising client satisfaction and streamlining how services are delivered. What you will do Work with teams throughout the company to ensure services run smoothly Support new methods and improvements that help the business grow Focus on making operational processes more efficient Collaboration This position involves regular interaction with colleagues across departments. The Senior Analyst helps coordinate efforts and shares insights to improve client outcomes.

COMPANY OVERVIEWKKR is a premier global investment firm that specializes in alternative asset management and provides innovative capital markets and insurance solutions. Our mission is to deliver attractive investment returns through a patient and disciplined approach, powered by exceptional talent and a commitment to fostering growth in our portfolio companies and communities. Our diverse investment funds focus on private equity, credit, and real assets, while our strategic partnerships extend into hedge fund management. Additionally, our insurance subsidiaries, managed by Global Atlantic Financial Group, provide a range of retirement, life, and reinsurance products. References to KKR's investment activities may encompass our sponsored funds and insurance operations.The Global Treasury team, part of KKR's Global Markets Operations, is essential for managing treasury and cash operations, including capital calls, distributions, deal funding, bank account management, FX settlements, liquidity management, and credit oversight. As we pivot towards continuous improvement, we are in search of a dynamic professional who thrives in a fast-paced, deadline-driven environment.In this pivotal leadership role, you will shape and scale the collaborative operating model between Global Treasury and KKR Client Services across all asset classes, including credit, private equity, and co-investments. You will act as the primary liaison for high-value investor treasury matters, spearhead complex issue resolutions, and oversee global processes to ensure exceptional client service and operational excellence. This position requires strategic acumen, hands-on leadership, and the ability to partner effectively with senior stakeholders to establish a best-in-class treasury servicing function that is robust, scalable, and technology-driven.

Join Nagarro as a Director of Client Growth Partnership in IT Consulting, where you will spearhead our efforts to enhance client engagement and drive growth in our consulting services. Your role will involve collaborating with cross-functional teams, building lasting client relationships, and strategically guiding our clients through their digital transformation journeys. You will leverage your expertise in IT consulting to not only meet but exceed client expectations while ensuring the highest standards of service delivery.

About Hike MedicalHike Medical is revolutionizing musculoskeletal care, beginning with foot health. Our innovative AI-vision platform transforms a simple 30-second web-based foot scan — without the need for sensors — into precision-engineered, 3D-printed insoles designed to prevent pain before it arises. We are proud to support on-their-feet workforces at Fortune 50 companies, leading healthcare systems, and manufacturers across Middle America.Recently emerging from a stealth funding round with top-tier venture capitalists, we cultivate a dynamic, no-nonsense, execution-oriented culture in Boston’s Seaport district as we aim for $100 million in annual recurring revenue and aim to enhance the lives of 10 million Americans who rely on our solutions every day.The first and only PDAC-approved 3D printed custom insole globally Three proprietary AI models powering our unique experienceTwo distinct products: one tailored for employers & health plans, and another for clinics — fostering a virtuous cycle of clinician-validated dataExpanded care access to over 100,000 Americans to date10x revenue growth forecasted from 2023 to 2024, with similar projections for 2025; profitable month-over-monthThe OpportunityAs Hike’s first Customer Success Leader, you will be our inaugural full-time hire focused on managing the post-sale customer lifecycle. You will oversee our most significant and intricate relationships with employers, healthcare organizations, and major ecosystem partners, ensuring their successful launch, measurable outcomes, and mutual growth.This position offers the chance to manage a high-profile portfolio of our most crucial customers, acting as their primary partner, while establishing the systems and processes that will define Customer Success at Hike. Ideal candidates are:Driven by large-scale enterprises and complex, multi-stakeholder interactionsExtremely sociable and passionate about engaging in customer dialoguesHighly organized (ideally the most organized individual in their current team) and thrives in high-stakes situationsYou will collaborate closely with the leadership team, Sales, Operations, and Product, and will be a key driver of revenue retention and expansion.

Aera Technology is a trailblazer in the rapidly evolving field of Decision Intelligence Platforms, proudly recognized as a leader in the Gartner® Magic Quadrant™ for 2026. Our innovative Aera Decision Cloud™ harnesses AI and machine learning to revolutionize decision-making processes, empowering some of the world’s most renowned brands to make smarter, quicker decisions.In today's data-driven economy, the demand for decision intelligence is at an all-time high. Organizations are inundated with data, yet the complexity and speed at which information flows often hinder their ability to make timely decisions. This is where decision intelligence comes into play, marking a pivotal transition from human-led decision-making supported by machines to a future where machines are guided by human intuition. As we advance into a new era characterized by agentic AI, this evolution becomes essential for companies aiming to respond swiftly, adapt confidently, and unlock previously unattainable value.Aera Technology stands at the forefront of this agentic revolution, driving innovation and excellence in decision automation.

Later stands at the forefront of influencer marketing, empowering brands to craft memorable campaigns with assurance. By leveraging genuine creator relationships, reliable insights, and expert advice, Later eliminates uncertainty from one of marketing's most prominent investments.Our native AI-driven platform, enriched by over a decade of proprietary data—including billions of social interactions, impressions, and more than $2.4 billion in verified influencer-driven purchases—enables teams to anticipate successful strategies before launching.With a blend of trusted insights and expert guidance, Later empowers brands to select the ideal creators, execute comprehensive campaigns, and achieve substantial growth in awareness, engagement, and revenue. Trusted by leading enterprises such as Nike, Wayfair, Unilever, and Southwest Airlines, Later seamlessly merges creativity with performance, ensuring campaigns not only look impressive but also yield tangible results. Discover more at later.com.About This Position:As a Senior Account Manager, you will be responsible for the retention, expansion, and long-term success of a portfolio of key customers. This revenue-critical role focuses on driving net revenue retention through renewals, upsells, and cross-sell opportunities, while ensuring customers consistently realize significant value from Later’s offerings.In this role, you will serve as a trusted advisor to senior stakeholders, effectively balancing strategic planning with hands-on execution. Success in this position demands strong commercial acumen, excellent executive communication skills, and the ability to proactively uncover growth opportunities within multifaceted customer organizations.This position reports to the VP of Client Success and collaborates closely with Sales, Services, Product, and Finance to ensure customer growth with Later over time.Your Responsibilities:Strategic DevelopmentDevelop and maintain Mutual Success Plans for all assigned clients, aligning their business goals with measurable outcomes achieved through Later.Identify and actively pursue expansion opportunities across products and services within your book of business.Establish and maintain account maps that identify key stakeholders, decision-makers, influencers, and succession risks.Provide strategic, commercial insights to enhance client relationships and drive value.

Join our team at Calibrant Energy as a Dynamic Executive Assistant, where you will play a pivotal role in supporting our CEO and senior executives. Your responsibilities will encompass:Providing robust administrative support by managing calendars, arranging travel, handling expenses, and facilitating effective communications. Anticipate and resolve complex scheduling conflicts and travel logistics proactively.Organizing all-hands meetings, business reviews, company events, conferences, and team-building activities, including accommodations, travel, and catering.Overseeing office leases, arrangements, and regular supplies to ensure a smooth operational flow.Coordinating the distribution of company merchandise and swag.Managing the publication of the company newsletter, ensuring timely content submission from senior executives and their teams.Assisting in the preparation and management of presentations, meeting notes, and action items.Serving as a liaison between executives, team members, and external clients/stakeholders.Following up with stakeholders on behalf of the CEO to gather necessary information and remind them of critical deadlines.Disseminating essential information from the CEO to relevant stakeholders across the organization.

Join Lovable as an Enterprise Account Executive! We are seeking a dynamic and driven individual to lead our go-to-market strategy as we expand our innovative AI-powered software creation platform to startups and enterprises globally. You will be responsible for managing the entire sales process, from initial outreach to closing deals, transforming curiosity into commitment and agreements. If you excel in generating momentum, storytelling, and navigating complex sales, we want to hear from you.Why Choose Lovable?At Lovable, we empower anyone to create software in any programming language. Our platform is utilized by millions, from solo entrepreneurs to Fortune 100 companies, to rapidly turn ideas into tangible products. As pioneers in a significant shift in software development, you have a unique chance to influence how the digital landscape evolves. With over 2 million active users across 200+ countries, we’re just beginning our journey.Our team is compact yet packed with talent, based in Stockholm, and committed to building a company that defines a generation. We value ownership, speed, and collaboration without ego. We’re looking for passionate individuals who want to make a meaningful impact.What We’re Looking ForDemonstrated success in closing mid-market or enterprise SaaS deals.Proven track record in full-cycle sales: prospecting, discovery, demonstrations, negotiation, and closing.Excellent communication skills, capable of articulating technical and product ideas into clear business advantages.Experience managing multi-stakeholder deals across product, engineering, and executive levels.A builder mindset, eager to shape go-to-market strategies in a rapidly growing organization.Curiosity and a desire to deeply understand Lovable’s product, leading with insights.Comfortable operating in fast-paced, high-growth environments where quick and precise actions are crucial.Bonus: Experience in selling AI or developer tools, or with product-led growth strategies.Your ResponsibilitiesManage end-to-end sales cycles with accuracy, from the initial contact to signed agreement.Develop strategic account plans that identify opportunities, map stakeholders, and facilitate growth.Conduct engaging demos and discovery sessions, customizing value propositions for both technical and business audiences.