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Experience Level
Entry Level
Qualifications
Minimum of 2 years of experience in application and production support, specifically with cloud-based hosting administration, management, and performance tuning in high-availability SLA environments. Proficiency in cloud platforms such as AWS and GCP. Familiarity with ETL processes is a plus. Experience with Unix, Linux, Windows, Tomcat, SSH, and basic scripting skills. Hands-on experience with SQL Server, Oracle, and MySQL databases. Understanding of complex processes and data flows. Strong written and verbal communication skills, with the ability to engage effectively with various internal stakeholders and customers. Experience in application debugging, performance optimization, and scalability enhancements. Knowledge of application security compliance best practices. Familiarity with fault detection and resolution methodologies. A proven ability to work independently and collaboratively within a team environment. Capacity to manage multiple tasks effectively and deliver rapid support in production scenarios.
About the job
Join our dynamic team as a Cloud Support Engineer in Bogotá! In this pivotal role, you will be responsible for:
Executing operational tasks, ensuring application server health, and managing service recycling.
Diagnosing and resolving operational challenges, such as batch failures, network issues, and client data feed errors.
Monitoring server performance metrics including memory usage, CPU load, file systems, databases, and batch job executions.
Maintaining precise operational documentation, including incident tracking and run books.
Generating metric reports that provide insights into daily production status.
Reviewing client support tickets and requests, adhering to service SLAs.
Resolving level 2 and level 3 issues, encompassing application support and database-related challenges, while documenting these issues in the customer support portal.
Offering on-call support during off-hours and working during non-prime shift hours to ensure continuous service availability.
About Sutherland
Welcome to Sutherland — a global team dedicated to crafting innovative solutions. Our diverse workforce thrives on varied thoughts, experiences, and backgrounds, which we celebrate and embrace. We are committed to fostering a positive work environment through professional conduct and mutual support in achieving our common goal: One Sutherland Team, Playing to Win. Founded in 1986, Sutherland has emerged as a premier global provider of business process and technology management services, delivering an integrated suite of analytics-driven back-office and customer-facing solutions that span the entire customer lifecycle.
Join our dynamic team at Monks as an IT Security Support Engineer. In this pivotal role, you will be responsible for safeguarding our digital assets and ensuring the integrity of our information systems. Your expertise will help us identify vulnerabilities, implement security measures, and respond to cybersecurity incidents efficiently.
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Join SGS as a Senior Security Systems Engineer II, where you will play a pivotal role in ensuring the integrity and security of our systems. In this full-time position, you will leverage your expertise to develop, implement, and manage advanced security solutions, safeguarding our assets and data.
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Addi is a financial technology company serving over 2 million customers and 20,000 merchants in Colombia. The platform supports payments, shopping, and banking, offering products like deposits, payments, unsecured credit, and e-commerce solutions. Recognized as the country’s leading Buy Now, Pay Later provider, Addi operates as a regulated bank and has achieved profitability. Investors include Andreessen Horowitz, Architect Capital, GIC, and Goldman Sachs. The team emphasizes thoughtful growth and relies on core values to guide daily work. Addi’s technology aims to make financial services more accessible and flexible for millions of people in Latin America. Role overview The Security Operations Engineer plays a key part in protecting Addi’s systems and data. This role involves implementing and managing security controls across endpoints, infrastructure, secure connectivity, and data protection. The work supports Addi’s ongoing growth and commitment to security as the company expands its financial platform. Location This position is based in Colombia.
Join the cutting-edge team at jsheldllc as an AI Security Engineer. In this pivotal role, you will leverage your expertise in artificial intelligence and cybersecurity to safeguard our digital assets and enhance our security protocols. Collaborate with a talented team of IT professionals to develop innovative solutions that address emerging threats in the AI landscape.
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