Collections Agent - Utilities Contact Centre

WNS Global ServicesCape Town

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer service or collections. Strong communication and negotiation skills. Ability to work in a fast-paced environment. Proficient in using various software systems and tools. High school diploma or equivalent; further education is a plus.

About the job

Join our dynamic team as a Collections Agent at the Utilities Contact Centre, where you will play a crucial role in managing customer accounts and ensuring timely payments. As a Collections Agent, you will engage with customers through various channels to resolve billing inquiries and promote a positive customer experience. Your exceptional communication skills and ability to handle sensitive situations will be key to your success in this role.

About WNS Global Services

WNS Global Services is a leading global business process management (BPM) company, providing a range of services to enhance operational efficiency and drive business growth. We pride ourselves on our innovative solutions and a diverse workforce that is committed to delivering exceptional service for our clients.

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