Collections Agent - Utilities Contact Centre

WNS Global ServicesCape Town

On-site Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, candidates should possess excellent communication skills, a strong customer service orientation, and the ability to handle challenging conversations with professionalism. Previous experience in collections or customer service is preferred.

About the job

Join our dynamic team as a Collections Agent at the Utilities Contact Centre, where you will play a crucial role in managing customer accounts and ensuring timely payments. You will engage directly with customers, providing solutions to their queries and facilitating the collections process effectively.

About WNS Global Services

WNS Global Services is a leading provider of business process management services, dedicated to delivering exceptional customer experiences and driving operational excellence for our clients. With a global presence and a commitment to innovation, we empower our employees to thrive in a collaborative and supportive environment.

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