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Collections Specialist

prime-systemIslamabad, Islamabad Capital Territory, Pakistan
On-site Full-time

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Experience Level

Experience

Qualifications

Requirements3-5 years of experience in collections, accounts receivable, credit control, or customer account management. Knowledge of collections laws, regulations, and ethical practices. Excellent verbal and written communication skills. Ability to prioritize tasks effectively and work collaboratively. Strong analytical and problem-solving skills.

About the job

Job Title: Collections Specialist

Experience Required: 3-5 Years

Employment Type: Full-time

Role Summary

As a Collections Specialist at prime-system, you will play a pivotal role in managing overdue accounts and ensuring timely collection of outstanding balances. This position demands exceptional communication, negotiation, analytical, and problem-solving skills. You will be tasked with juggling multiple priorities, collaborating with various teams, and adhering to collection laws and company standards.

Key Responsibilities

  • Proactively contact customers with overdue accounts to remind them of outstanding balances and negotiate payment options.
  • Resolve payment disputes by coordinating with customers, internal departments, or external parties.
  • Develop and implement collection strategies that align with our financial objectives.
  • Analyze account data to spot trends and suggest enhancements to collection practices.
  • Maintain thorough and accurate records of all customer interactions, including call notes and payment commitments.
  • Ensure all processes and changes are documented following formal change management protocols.
  • Escalate complex issues to senior team members or relevant departments as needed.
  • Keep precise, real-time timesheets.
  • Work closely with internal teams to ensure collections processes are integrated with overall business operations.
  • Communicate clearly and consistently with both clients and colleagues.
  • Respond promptly to client inquiries with guidance and information.
  • Actively participate in team meetings, training sessions, and other required engagements.
  • Stay well-informed about the company’s products and services.
  • Ensure compliance with client standards and service expectations.
  • Provide constructive feedback to help improve processes and client satisfaction.
  • Support team members and take on additional tasks as assigned.

Performance Metrics

Your performance will be assessed through key performance indicators, including Collection Effectiveness Index (CEI), Days Sales Outstanding (DSO), Collection Rate, Aging of Receivables, and more.

About prime-system

prime-system is a dynamic organization committed to excellence in financial management and customer service. Our team thrives on innovation and collaboration, ensuring that we meet and exceed our clients' expectations.

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