Commercial Customer Success Manager

incident.ioLondon

On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsProven experience in customer success, account management, or a related field. Strong interpersonal and communication skills with a customer-first mindset. Ability to analyze data and provide insights to improve customer experience. Familiarity with incident management and response processes is a plus. Proficiency in using CRM software and other relevant tools. Strong organizational skills and attention to detail.

About the job

About incident.io

incident.io is a cutting-edge AI incident response platform designed to empower teams to significantly decrease incident response times and enhance reliability. By integrating on-call management, incident response, AI Site Reliability Engineering (SRE), and status pages into a single platform, we provide teams with all the tools they need to respond swiftly, minimize downtime, and keep customers informed.

Since our inception in 2021, we have successfully assisted over 1,500 companies, including notable names like Netflix, Airbnb, and Block, managing more than 500,000 incidents. Each month, thousands of responders from Engineering, Product, and Support leverage incident.io to swiftly restore services, stay cohesive under pressure, and concentrate on what truly matters.

We are a rapidly growing team driven by ambition and a deep commitment to our customers, product excellence, and creating exceptional experiences. With $100 million in funding from Index Ventures, Insight Partners, and Point Nine, alongside esteemed founders and executives from leading tech companies, we're positioned for continued growth.

The Team

Our Customer Success team is pivotal to incident.io. We excel at understanding customer challenges and delivering incident management solutions that resonate and create significant impacts.

We believe in a customer-centric product strategy, collaborating closely with our Product team to identify and address the unique needs and challenges of each customer. Our mission extends beyond mere satisfaction; we aim to enchant our customers at every step of their journey, cultivating long-term relationships founded on trust, shared success, and mutual growth.

The Commercial Customer Success Manager will focus on a diverse portfolio of growth-oriented companies, primarily within the sub-1,000 employee segment. These clients sit outside of our strategic enterprise customer base.

About incident.io

incident.io is the premier AI incident response platform, dedicated to helping teams minimize incident response times and enhance overall reliability. Our all-in-one solution supports teams in delivering exceptional service and maintaining customer satisfaction.

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Full-time|On-site|London

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Full-time|On-site|London

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Apr 15, 2026

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Senior Security Operations Analyst

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Full-time|On-site|London, England, United Kingdom

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Mar 2, 2026

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Senior Security Analyst (f/m/d)

Contentful

Full-time|Hybrid|London, England, United Kingdom

About the Opportunity At Contentful, we are dedicated to establishing a secure and reliable service, investing substantial resources in our security initiatives. Our Security team plays a pivotal role in corporate-wide information security management programs and collaborates closely with various internal teams. We believe that security should be deeply rooted in DevOps principles, supported by robust and repeatable processes. We are in search of a passionate and results-oriented Senior Security Analyst who possesses a strong background in analyzing and managing information security incidents, along with a proven track record of contributing to the development and design of security programs. In this role, you will be responsible for daily alert investigations and incident response, while also being empowered to proactively influence changes that will enhance our Security program. The ideal candidate will have experience in triaging new and unfamiliar alerts, leading technical workstreams during incidents, and managing medium-scale incidents. You should be adept at creating and maintaining high-quality threat detection mechanisms and demonstrate a solid understanding of common Information Security principles and frameworks, paired with excellent communication skills and a continuous eagerness to learn and grow. As a Senior Security Analyst, you will work independently and as part of a globally distributed team, collaborating with stakeholders across the organization to ensure comprehensive risk mitigation while minimizing impacts on end users.

Jan 27, 2026

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Threat Detection and Response Engineer

Thought Machine

Full-time|On-site|United Kingdom, London

At Thought Machine, we are on a bold mission to liberate the world’s banks from legacy technology. Our innovative core and payments technology, designed to run natively in the cloud, is setting the foundation for modern banking.Having experienced rapid growth, our team now exceeds 550 talented individuals across our offices in London, New York, Singapore, Sydney, and our newly opened Engineering Hub in Lisbon. With over £500 million raised in funding from esteemed investors like Molten Ventures, Eurazeo, and JPMorgan Chase, we are well-positioned for continued success.We pride ourselves on fostering a vibrant workplace culture that empowers our team to deliver top-tier work while enjoying the journey. Recognized by Sifted magazine for our exceptional workplace culture and holding one of the highest Glassdoor ratings among UK fintech firms, we also offer one of the industry's most generous employee share packages. Our innovation has earned us accolades as one of the world’s most groundbreaking fintechs by Global Finance Magazine and recognition from the Financial Times as one of Europe’s fastest-growing companies for two consecutive years.As a Threat Detection and Response Engineer, you will play a vital role within our Threat Operations team. We seek individuals who think creatively about security threats, their detection, and effective response strategies. Our approach goes beyond merely closing alerts; we actively develop automation, enhance detection capabilities, and respond to threats at Thought Machine.Key Responsibilities:Design, integrate, and manage security event detection and incident management systems.Automate repeatable incident response workflows to reduce manual intervention.Maintain comprehensive documentation to ensure repeatability and standardization of incident response processes.Assist in managing security incidents as part of an incident response rotation, overseeing the incident lifecycle.Conduct investigations and analyses of security incidents in collaboration with engineers across the organization.Participate in the team on-call rotation (compensated).

Apr 21, 2026

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IT Security Specialist

SumUp

Full-time|On-site|London, England, United Kingdom

About SumUpAt SumUp, we celebrate the everyday hero—the individuals who possess the courage to pursue their passions and the determination to turn dreams into reality.Our mission centers around small business owners, and we are dedicated to crafting powerful, user-friendly financial solutions that empower them to thrive. With a founder's mentality and a team-first mindset, our diverse teams across Europe, South America, and the United States collaborate to ensure that small business owners can focus on what they love.Your TeamYou will become a vital member of SumUp’s Global Internal Audit team, which is part of our broader G&A / GRC function and reports directly to the Global Head of Internal Audit.This team plays a crucial role in safeguarding SumUp’s integrity, ensuring regulatory compliance, and fostering trust with our Board, Audit Committee, and regulators. As our IT Internal Auditor, you will contribute your technology and data analytics expertise, partnering closely with senior leaders across the organization.Your role will position you as the key expert for technology-focused audits, enabling us to effectively evaluate IT risks, controls, and governance within our rapidly expanding global fintech environment.

Feb 19, 2026

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Incident Manager for EMEA Region

Cockroach Labs

Full-time|Hybrid|London, UK

Join Our Team as an Incident Manager in the EMEA Region!At Cockroach Labs, we are redefining the technology landscape. Our CockroachDB enables organizations to build and scale applications effortlessly, which is why we are trusted by some of the most innovative companies worldwide. We pride ourselves on tackling challenges head-on and delivering impactful solutions.Together, we can achieve success!The RoleAs our Incident Manager, you will spearhead the coordination and resolution of incidents that impact our internal systems, CockroachDB Cloud, customer-hosted environments, as well as security and compliance events across the EMEA region. You will be instrumental in guiding structured response efforts, maintaining clear communication with stakeholders, and collaborating with cross-functional teams to identify root causes and implement preventive measures.Please note: This role is based in the London area, and you are expected to work in our Liverpool Street office on Mondays, Tuesdays, and Thursdays.Your ResponsibilitiesOversee the complete lifecycle of incidents, from detection to resolution, ensuring compliance with established incident management processes.Lead and coordinate cross-functional teams to ensure timely and effective resolution of incidents.Facilitate clear communication with stakeholders throughout the incident management process.Analyze incidents to determine root causes and implement strategies to prevent recurrence.

Mar 16, 2026

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Incident Management Engineer

Palantir Technologies

Full-time|On-site|London, United Kingdom

Join a Transformational OrganizationAt Palantir, we are at the forefront of developing cutting-edge software that empowers organizations to make data-driven decisions. Our platforms are instrumental in addressing critical challenges—from accelerating the discovery of life-saving medications to predicting disruptions in supply chains and reuniting missing children with their families.About the RoleAs an Incident Management Engineer (IME), you will play a pivotal role in maintaining the stability and performance of Palantir's innovative products. You will be the first line of defense when incidents arise, tasked with triaging, diagnosing, and coordinating swift resolutions to ensure minimal disruption.Working within a centralized team dedicated to managing high-impact outages, you will utilize your exceptional communication and collaboration skills in fast-paced, high-stakes environments. Your ability to quickly analyze technical details and seek assistance when necessary will be vital to your success in this role.Your commitment to resolving issues to the highest standards will ensure that our partners can continue to rely on Palantir's solutions for their most critical needs.

Sep 14, 2023

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