About the job
Join the Team at Risk Services of Louisiana! We are currently on the lookout for a dedicated and detail-oriented Commercial Lines Account Manager to enhance our dynamic team in Alexandria, LA.
In this pivotal role, you will oversee the daily servicing and retention of our valued accounts. You will provide expert guidance on coverage options while working collaboratively with producers and account executives to deliver an outstanding client experience.
Your Responsibilities
Manage and nurture an assigned book of business, ensuring prompt, precise, and professional service.
Facilitate the placement of new and renewal business by working closely with producers and adhering to established workflows.
Address coverage inquiries, recommend suitable solutions, and handle policy changes, endorsements, audits, and certificates.
Issue insurance documentation, reconcile accounts, collect premiums, and assist clients with service needs and escalations.
Identify opportunities for account rounding and cross-selling to enhance client protection.
Maintain precise client information within AMS360 and adhere to commercial lines procedures using available resources.
Stay informed on market trends, products, pricing, and underwriting criteria.
Analyze renewal premiums, identify variances, and suggest competitive alternatives.
Engage in renewal strategy discussions and collaborate with Marketing and carriers.
Mentor and assist new team members as needed while fostering a positive team culture.
