Communications and Administrative Specialist

Careers Activate TalentRemote — Philippines

Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications: Exceptional English communication and interpersonal skills. Bachelor’s degree in Business Administration, Communications, or a related field. Demonstrated experience in sales, customer service, or administrative roles, ideally within the eCommerce or luxury goods sectors. Meticulous attention to detail and strong organizational skills. Proficient in CRM software, Microsoft Office Suite, and data management tools.

About the job

Job Title: Communications and Administrative Specialist

Job Type: Full-Time

About Us:

We are a luxury coffee brand founded by a coffee sommelier, specializing in our flagship product, Craft Coffee Concentrate. This premium super-concentrate combines the convenience of instant coffee with the rich flavor profiles of a gourmet brew. Our products are available direct-to-consumer online, as well as through grocery stores, coffee shops, restaurants, and hotels. As a family-owned business in a dynamic startup environment, we are passionate about delivering exceptional coffee experiences.

Explore our offerings at drinkkloo.com and follow us on Instagram at @drinkkloo.

Featured In:

Our products have been recognized by Bon Appetit for the Best Cold Brew Subscriptions and Best Instant Coffee, as well as by Food & Wine for the Best Cold Brew Coffee Concentrates.

Key Responsibilities:

Outreach:

Engage with social media influencers, content creators, and potential retail partners who resonate with our brand ethos and audience.
Identify and establish connections with influencers; previous experience is a plus but not mandatory.
Build and maintain relationships with influencers and retailers through regular communication and partnership initiatives.
Keep outreach records updated in our CRM system.

Customer Experience & Support:

Act as the primary contact for customer inquiries via phone, email, and chat, ensuring prompt and effective resolution of issues to enhance customer satisfaction.
Collaborate with marketing and sales teams to align on customer communications and promotional strategies.
Generate reports on customer feedback and service metrics to identify trends and recommend process improvements.

Administrative Duties:

Oversee daily administrative tasks including order processing, inventory management, and data entry.

Qualifications:

Exceptional English communication and interpersonal skills.
Bachelor’s degree in Business Administration, Communications, or a related field.
Demonstrated experience in sales, customer service, or administrative roles, ideally within the eCommerce or luxury goods sectors.
Meticulous attention to detail and strong organizational skills.
Proficient in CRM software, Microsoft Office Suite, and data management tools.

Benefits:

Flexible working hours and the option to work remotely.
Direct access to the founders and the chance to be part of a growing startup from its inception.
Extensive training and professional development opportunities.

About Careers Activate Talent

We are a family-owned luxury coffee brand, founded by a coffee sommelier, committed to offering premium coffee experiences through our innovative product, Craft Coffee Concentrate.

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