About the job
As a Community Manager & Consumer Care Specialist, your primary responsibility will be to oversee and facilitate proactive communication across various digital channels, ensuring alignment with customer needs and maintaining high levels of satisfaction.
Team Collaboration:
Join our dynamic EPIC team within the Engagement department, dedicated to enhancing brand-consumer relationships for optimal customer interaction. You'll engage in impactful projects that foster meaningful connections at all levels, within a self-managed environment that encourages innovative project leadership.
About Us:
We are a global leader in Customer Experience, harnessing data to craft personalized experiences and implement strategies that resonate. Our mission is to innovate and revolutionize organizational engagement, facilitating solutions that enhance our clients' digital transformation journeys. Our unique culture is anchored in the EPIC model (Strategy, Purpose, Identity, Culture), promoting self-management, transparency, and collaboration.
Your Responsibilities:
- Manage the monthly social media content calendar, serving as the key point of contact for client inquiries.
- Publish the content plan, respond to comments and queries, and cultivate consumer relationships while identifying emerging trends.
- Oversee social media and customer care channels, including email and phone interactions.
- Promote selected content across social networks.
- Participate actively in team meetings to provide project status updates and contribute to content creation.
- Generate monthly performance reports for Social Media and Customer Care.
- Research current trends in social media to inform content development for brands and clients.
What We Seek:
- Proficient in managing social media platforms and staying updated on industry news.
- Detail-oriented, organized, and consumer-focused.
- Outgoing individual who enjoys customer service and fostering engagement.
- Fluent in German (C2 level) and English.
- Preferred: Knowledge of Spanish or an additional language.
