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Experience Level
Experience
Qualifications
Requirements: At least 1 year of experience in customer service or a quality/complaints role. Exceptional attention to detail and strong prioritization skills. Highly organized with effective problem-solving abilities. Willingness to undergo training to adapt to evolving job requirements. A team player who promotes collaboration and shares insights.
About the job
Key Responsibilities:
Promptly acknowledge complaints and ensure customers are kept informed throughout the resolution process.
Manage all incoming complaints efficiently.
Collaborate with the Complaints Manager to refine and oversee complaints processes and procedures.
Document and maintain comprehensive information, investigation notes, and necessary paperwork.
Conduct thorough and objective investigations in line with company policies, sector requirements, and client contracts.
Work with internal staff, customers, freelance interpreters, and the compliance team to address all issues.
Communicate outcomes clearly to customers.
Aggregate customer feedback and apply an analytical approach to enhance service quality.
Prepare well-informed responses to customers via letter and email.
Uphold a high standard of customer service by managing any complaints that arise.
About Translation Empire
Translation Empire is dedicated to providing exceptional language services, ensuring that every client receives personalized attention and quality support.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Job Title: System and Network Administrator (Level I)Job Type: Full-timeIndustry: Managed Service ProviderTiming: US Time Zone (EST)The System and Network Administrator plays a pivotal role in the management and maintenance of IT infrastructure across a range of client environments. This position requires providing technical expertise in system and network a…
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Join our dynamic team at prime-system as a System Administrator. In this vital role, you will act as the crucial link between our Response Center and the Network Operations Center. You will proactively identify and rectify issues within client systems and networks, ensuring optimal stability, security, and productivity for our valued clients.Key Responsibilities:Monitor and respond to alerts across client systems and networks, focusing on a designated Pod.Facilitate service delivery by communicating upcoming changes that may impact client environments.Close the communication loop by reporting consistent issues back to the NOC for systemic resolution and reintegration into client environments.Troubleshoot and resolve backup-related issues effectively.Conduct initial research to support root-cause analysis.Configure client systems in accordance with established standards.Create and maintain comprehensive documentation of tools, processes, and client environments.Track and log daily work tasks and issues diligently.Communicate effectively with customers and internal teams.Strive to provide the highest level of customer satisfaction possible.Perform other related duties as assigned.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
As a Level II System and Network Engineer at prime-system, you will play a vital role in managing and maintaining our IT infrastructure across diverse client environments. This position requires your technical expertise in system and network administration to guarantee the smooth operation and security of both on-premises and cloud-based systems. You will oversee a wide array of systems, including networking equipment, servers, firewalls, virtualization technologies, and cloud services, providing essential support to ensure business continuity and superior performance.The ideal candidate will have substantial hands-on experience with Microsoft 365, Active Directory, Azure, and various firewall technologies, paired with a robust understanding of virtualization platforms such as VMWare. Expertise in remote access tools, monitoring platforms, and ticketing systems is also necessary. A proactive problem-solving approach and the ability to thrive in a fast-paced, multi-client environment are critical to success in this role.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Join the dynamic team at prime-system as a System and Network Engineer, where you will play a vital role in managing and safeguarding IT infrastructure across diverse client environments. This position requires a thorough understanding of both on-premises and cloud-based systems, providing technical expertise to ensure optimal performance and security. You will oversee various systems including networking equipment, servers, firewalls, virtualization platforms, and cloud services, delivering comprehensive support to maintain business continuity.The ideal candidate will have substantial hands-on experience with Microsoft 365, Active Directory, Azure, and an array of firewall technologies, complemented by a solid grasp of virtualization platforms like VMWare. Familiarity with remote access tools, monitoring platforms, and ticketing systems is essential. A proactive problem-solving mindset and the ability to thrive in a fast-paced, multi-client environment are crucial for success in this role.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
We are looking for a talented and seasoned IT Administrator to oversee and enhance our organization’s IT infrastructure. The successful candidate will possess a solid foundation in network and systems administration, complemented by practical experience with firewalls, intricate network settings, and Microsoft technologies. This is an onsite position located in Lahore, with evening and night shift hours.Key Responsibilities:Administer and maintain the network infrastructure, including LAN/WAN, routers, switches, and wireless systems.Configure, monitor, and troubleshoot firewalls and other security systems.Manage Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and Exchange.Ensure optimal system performance, availability, and security across all platforms.Monitor and respond to system alerts and incidents during shift hours.Conduct regular backups and disaster recovery testing.Maintain comprehensive documentation for systems, configurations, and procedures.Collaborate with other IT staff to support users and resolve technical issues.Implement and enforce IT policies and procedures.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Position Overview:As a Level II Network Engineer, you will play a pivotal role in ensuring the technical success of our clients through expert support and innovative solutions. This position comes with increased responsibilities, including diagnosing intricate issues, implementing effective solutions, and working closely with both clients and internal teams.Core Responsibilities: Deliver expert technical assistance to clients, effectively resolving complex hardware, software, and network challenges. Diagnose and address escalated incidents and service requests swiftly and efficiently. Be available to provide on-site support at client locations when necessary. Oversee and manage client IT infrastructure to guarantee optimal functionality and reliability. Execute and supervise routine maintenance tasks, updates, and system enhancements. Lead initiatives to resolve complicated IT occurrences, documenting root causes, and instituting preventive measures. Mentor Level I engineers in troubleshooting and resolution techniques. Assist in the planning and execution of IT projects, including system upgrades, migrations, and implementations. Maintain detailed documentation of client environments, configurations, and support processes. Contribute actively to the creation of the knowledge base and training resources. Engage directly with clients to ascertain their technical needs and provide proactive solutions. Communicate clearly with clients, offering status updates, technical insights, and recommendations. Perform additional responsibilities as assigned by management to enhance the overall success of the organization.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Join our dynamic team as a NOC Engineer (Network Operations Center Engineer) at prime-system, where you will play a pivotal role in ensuring a stable and secure IT environment for our clients. In this critical position, you will proactively address and resolve potential issues, ensuring optimal network performance while performing routine maintenance on network devices. Your ability to adhere to best practices, anticipate challenges, and effectively manage high-pressure situations will be essential in delivering exceptional customer service. Key Responsibilities: · Utilize scripting and automation tools to enhance processes and minimize the time spent on troubleshooting issues.· Design and implement automation solutions aimed at reducing failure rates and the need for engineer intervention in ticket resolution.· Create innovative tools that empower engineers to address issues more efficiently and swiftly.· Develop self-service solutions for clients to independently manage common problems.· Draft proformas for each automation initiative to evaluate potential time or cost savings, work completion timelines, and the anticipated return on investment (ROI).· Securely maintain a repository of scripts.· Generate regular progress reports on automation initiatives.· Create customized reports for the NOC and Service Desk using tools such as Power BI and BrightGauge.· Automate patch management for Windows, third-party applications, and Mac systems using tools like Kaseya VSA, Addigy, and Intune.· Oversee and update the RMM platform, Kaseya, along with the analytics platform, BrightGauge.· Provide automated reports on patch statuses and endpoint compliance.· Collaborate with other IT teams to ensure smooth integration of automation solutions with existing systems and workflows.· Maintain comprehensive documentation of automation scripts, tools, and procedures.· Offer technical support and guidance to clients and colleagues regarding automation strategies and best practices.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
The Endpoint Systems Engineer plays a vital role within our IT infrastructure team, overseeing the lifecycle management of all endpoint devices throughout the organization. This position integrates security, operations, and automation, ensuring that every managed device is compliant, up-to-date, and functioning optimally. The ideal candidate will be proficient in RMM tools, skilled in PowerShell scripting for automation, and excel in a dynamic managed services or enterprise IT setting.Key ResponsibilitiesEndpoint Patching & ComplianceDeploy, schedule, and validate operating system and software patches across Windows/macOS endpoints using Kaseya VSA and Datto RMM.Manage patch policies, rings, and compliance baselines through Microsoft Intune.Generate periodic patch compliance reports and propose remediation strategies for devices that do not meet compliance standards.Adhere to patch service level agreements (SLAs) and minimize exposure windows for critical Common Vulnerabilities and Exposures (CVEs).Application ManagementPackage, deploy, and maintain third-party applications across the endpoint fleet utilizing Intune and RMM tools.Oversee application version control, silent installations, and uninstallation processes.Monitor application health and ensure compliance with licensing agreements.Ticketing & Incident ManagementTriage, manage, and resolve endpoint-related support tickets using ConnectWise Manage.Document resolution steps clearly for knowledge base contributions.Appropriately escalate complex issues while upholding SLA commitments.Automation & ScriptingCreate and maintain PowerShell scripts to automate repetitive tasks such as software installations, system health assessments, user provisioning, and reporting.Develop and deploy scripts via RMM platforms for large-scale application across managed endpoints.Asset & Documentation ManagementKeep accurate records of endpoint inventory and configuration through Liongard.Ensure audit trails, change logs, and runbooks are consistently updated.Contribute to internal IT documentation and standard operating procedures (SOPs).Security & ComplianceEnforce endpoint security standards, including antivirus, EDR, encryption, and multi-factor authentication (MFA) policies.Proactively monitor for policy deviations and resolve non-compliant devices.Collaborate with security teams on vulnerability management and endpoint hardening initiatives.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Join us at Prime System as a seasoned L2 Endpoint Systems Engineer, dedicated to enhancing our endpoint engineering team with a robust emphasis on patch management and endpoint operations. This pivotal role involves close collaboration with our team to ensure that all endpoint devices remain secure, compliant, and in optimal operational condition throughout our organization.The ideal candidate will possess a hands-on approach, be ticket-driven, and thrive in either a Managed Service Provider (MSP) or enterprise environment. You will be expected to make immediate contributions to our patching initiatives and assist in clearing a backlog of deployments in Liongard.Key Responsibilities:Endpoint Patching & MaintenanceExecute patches and updates for client systems utilizing Kaseya VSA.Administer and implement operating system and application patches via Microsoft Intune.Facilitate patching tasks with Datto RMM, which includes monitoring, troubleshooting issues, and confirming successful deployments.Create and uphold patch compliance reports to guarantee systems adhere to security and compliance protocols.Endpoint Management & AutomationDeploy, update, and oversee third-party applications on endpoint devices.Utilize PowerShell scripting for automating endpoint tasks, enhancing efficiency, and resolving recurring challenges.Ensure endpoint performance, stability, and security across diverse environments.Ticketing & Operational SupportAddress and resolve incidents, service requests, and patch-related inquiries through the ConnectWise ticketing system.Independently manage L2-level tasks while escalating complex concerns when necessary.Adhere to established SLAs and operational procedures in a high-volume, ticket-driven setting.Asset Management & Documentation (Liongard Focus)Ensure precise endpoint documentation and asset visibility using Liongard.Assist with remediating an existing backlog of Liongard deployments, which includes: Assessing and rectifying failed or incomplete inspectionsRe-establishing connections and configurationsCleaning and validating asset dataConfirm that endpoint configurations and asset records are up-to-date and trustworthy.
Join Metro Makro as a Sales Manager focusing on the HoReCa (Hotel, Restaurant, and Café) and O&I (Office & Industry) sectors. You will lead a team dedicated to driving sales growth while developing strong relationships with key clients in these sectors. This role requires a dynamic individual with a keen understanding of the market trends and the ability to implement effective sales strategies.
We are on the lookout for a proactive and detail-oriented Business Administration Assistant to join our dynamic team at Seekatechnology. This position is ideal for recent graduates who are eager to develop their administrative skills in a supportive environment. Your primary responsibilities will include providing comprehensive administrative support, managing schedules, coordinating meetings, and ensuring effective communication within the team.Organize and maintain essential company records, documents, and files to ensure seamless access and retrieval.Conduct thorough research and compile relevant information to aid in strategic decision-making.Analyze data and prepare insightful reports or presentations as needed.Assist in planning and executing company events and meetings, ensuring all logistics are managed efficiently.Work collaboratively with team members to facilitate smooth operations and enhance workflow efficiency.Respond to inquiries and provide assistance to both internal and external stakeholders, maintaining a high level of professionalism.Maintain confidentiality and handle sensitive information with discretion.Stay informed about industry trends and best practices in business administration to contribute to continuous improvement.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade: L2/L3 Location: Islamabad, Islamabad Capital Territory, Pakistan Application Deadline: April 30, 2026 Role overview Pakistan Mobile Communication Limited (PMCL), known as Jazz, is hiring a Telecommunications Network Security Specialist in Islamabad. This position focuses on strengthening the security of core telecom infrastructure, with a particular emphasis on signaling systems and the secure integration of virtualization and cloud-native functions such as NFVI and 5G. The role involves defending against threats to SS7, Diameter, 4G EPC, and 5G Service-Based Architecture, while supporting the safe adoption of new technologies. Reporting to the Manager of Architecture & Cloud Security, the specialist will work alongside a team of 15 security professionals. Main responsibilities Secure signaling networks for SS7, Diameter, and 5G SBA. Deploy signaling firewalls and anti-fraud controls to address SMS, voice, and roaming attacks. Monitor and respond to threats such as location tracking (ATI abuse), SMS interception, and call redirection or spoofing. Maintain secure interconnections with roaming partners and third-party organizations. Design and enforce security protocols for EPC components (MME, SGW, PGW, HSS) and 5G Core elements (AMF, SMF, UPF, AUSF, UDM, NRF). Implement security controls that align with 3GPP standards. Protect APIs within the 5G SBA architecture using OAuth2, TLS, and API gateways. Conduct security hardening for virtual and cloud-native network functions (VNFs and CNFs). Safeguard NFV infrastructure, including OpenStack, Kubernetes, and containers. Apply micro-segmentation and zero-trust models to the telecom network. Enable workload protection for CNFs and VNFs. Integrate telecom workloads with cloud security solutions for both public and private cloud environments. Monitor telecom-specific threats using SIEM and SOC platforms. Feed telecom probes and logs (signaling, GTP, Diameter) into the SOC for analysis. Lead incident response for telecom network breaches. Conduct proactive threat hunting focused on telecom fraud and signaling misuse. Define and maintain the overall telecom security architecture. Evaluate and deploy telecom security tools, including signaling firewalls for SS7, Diameter, and 5G, DDoS mitigation systems, and IDS/IPS for telecom protocols.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade: L3 Location: Islamabad, Islamabad Capital Territory, Pakistan Application deadline: 20 April 2026 Role Overview The Lead Radio Access Network (RAN) Planning role at Jazz shapes the company’s network strategy, focusing on strong performance, reliable capacity, and wide coverage to support business objectives. This position works closely with both internal teams and external partners to guide projects in network expansion, optimization, and technology upgrades. The Lead reports to the Manager of RAN Planning and plays a key part in deploying and improving Jazz’s mobile network infrastructure. What You Will Do Develop and execute RAN planning strategies to ensure strong network coverage, capacity, and quality of service. Create and manage spectrum strategies, including frequency planning, allocation, and refarming. Oversee the design and rollout of new sites, capacity upgrades, and technology enhancements. Collaborate with Core, Transmission, Commercial, Finance, and Regulatory teams to align RAN planning with business needs. Monitor and analyze network KPIs, driving improvements to enhance customer experience. Shape long-term network evolution, including spectrum use and technology migration plans. Conduct traffic analysis and forecasting to plan for capacity growth and network densification. Develop business cases for network investments, focusing on cost-effectiveness and strategic fit. Manage vendor relationships, ensuring compliance with technical standards, SLAs, and budgets. Mentor team members, fostering collaboration, innovation, and technical skill development. Lead trials, Proof of Concepts, and evaluations of new RAN technologies. Report on RAN planning activities, project status, and network performance to senior management. Represent Jazz at industry forums, technical groups, and strategic meetings related to RAN planning and development. JazzWorld is an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Key Responsibilities: Promptly acknowledge complaints and ensure customers are kept informed throughout the resolution process. Manage all incoming complaints efficiently. Collaborate with the Complaints Manager to refine and oversee complaints processes and procedures. Document and maintain comprehensive information, investigation notes, and necessary paperwork. Conduct thorough and objective investigations in line with company policies, sector requirements, and client contracts. Work with internal staff, customers, freelance interpreters, and the compliance team to address all issues. Communicate outcomes clearly to customers. Aggregate customer feedback and apply an analytical approach to enhance service quality. Prepare well-informed responses to customers via letter and email. Uphold a high standard of customer service by managing any complaints that arise.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Join our dynamic team at Translation Empire as a Finance Administrator and contribute to our growing business. In this role, you'll be integral to our accounts department, handling credit control tasks such as resolving queries, pursuing debt collection, and managing correspondence via email and telephone. This position offers a remarkable chance to work with a respected organization that values ambition, resilience, and talent.Your Responsibilities:Efficiently manage daily correspondence through postal and electronic means.Process invoices while ensuring correct purchase order numbers within set deadlines.Maintain confidentiality and exercise discretion in all matters.Ensure invoices are prepared to meet client specifications with necessary information.Handle incoming and outgoing phone calls.Provide departmental coverage as needed.Perform general ad-hoc duties.Issue statements and reminder letters punctually as per company credit control procedures.Collect debts within the agreed payment terms.Log details of any invoice disputes within the system.Collaborate with relevant departments to resolve queries.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade Level: L2Location: IslamabadAbout the Role:The Database Administrator Team is an integral component of the BSS Infrastructure Team, tasked with comprehensive database management including planning, installation, maintenance, and operational oversight. This role emphasizes the deployment of innovative technologies to ensure continuous database availability, reliability, and up-to-date configurations.The position reports to the Manager of Database Services and collaborates with a skilled team of six members.Key Responsibilities:Install and enhance the performance of database servers.Develop and implement processes to optimize database security.Establish and uphold database standards.Conduct performance tuning of database systems.Install, upgrade, and manage database applications efficiently.Diagnose and troubleshoot database errors effectively.Advise on and implement emerging database technologies.Create and manage insightful database reports, visualizations, and dashboards.Automate repetitive database tasks to improve efficiency.Provide on-call support as required.Possess expert knowledge in multi-node clustering and other high availability/disaster recovery techniques.Experience in installation, configuration, upgrading, administration, monitoring, troubleshooting, cloning, patching, and backup/restore of databases.Perform regular database maintenance for optimal performance.Conduct tests and evaluations to ensure data security, privacy, and integrity.Key Deliverables:Enhance processes through automation adhering to industry best practices.Deliver services in alignment with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Jazz promotes equal employment opportunities, supporting a diverse and inclusive workplace for all employees.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
About the Role:As a Knowledge Base Administrator at Translation Empire, you will be instrumental in curating a comprehensive and user-friendly knowledge base. Your key responsibilities will include creating, organizing, and managing content that serves both our employees and customers effectively. You will also oversee the systematic upload and arrangement of content from completed tenders and bids into the Easy PQQ Knowledge Base Portal, ensuring all information is structured for easy retrieval.Key Responsibilities:· Develop and maintain the company's knowledge base, ensuring accuracy, relevance, and timeliness of all content.· Retrieve information in accordance with the requirements of the Bid Teams.· Implement and uphold a taxonomy and categorization system for seamless navigation and information retrieval.· Upload and organize content from completed tenders and bids into the Easy PQQ Knowledge Base Portal.· Analyze usage metrics and gather feedback to enhance the knowledge base content and structure continuously.· Ensure compliance with company policies and industry standards regarding the knowledge base.· Stay informed about the latest trends and best practices in knowledge management.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Job Title: Project EngineerLocation: Islamabad / Lahore, PakistanJob Type: Full-timeWe are in search of a dedicated and detail-oriented Project Engineer to become a vital member of our innovative team. The ideal candidate will collaborate closely with technical teams to oversee the successful execution of IT projects from start to finish.Key Responsibilities: Assist in the execution of various IT projects, encompassing hardware/software implementations, network enhancements, and system migrations. Prepare and configure a range of technologies including desktops, laptops, POS systems, server hardware, and networking equipment (wireless, switches, and firewalls). Conduct on-site installation of hardware and software deployment, including hypervisors and operating systems. Manage migrations and provide support for client-specific applications. Work alongside Project Managers to outline tasks, set timelines, and ensure timely project completion. Engage proactively with clients, offering regular updates and establishing clear expectations. Provide ongoing technical support to clients throughout the project lifecycle. Accurately document time entries for tickets and tasks using the ticketing system. Create and maintain detailed project documentation, including technical specifications, configurations, and support guides. Collaborate with internal teams, including senior engineers, sales, and support, to ensure seamless project coordination. Perform additional responsibilities as assigned to contribute to the overall success of the organization.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Job OverviewThe Project Administrator plays a pivotal role in supporting the CEO and project teams through effective project planning, execution, and monitoring. This position requires the creation of comprehensive project plans, management of timelines, resources, and budgets, and ensuring seamless coordination among various teams while maintaining thorough project documentation. The ideal candidate will demonstrate exceptional organizational capabilities, proficiency in project management tools, and the skill to ensure that all stakeholders meet their deadlines and project milestones.Core Responsibilities: Craft detailed project plans and schedules, encompassing timelines, resource allocation, and budget oversight. Oversee project scope, budget, and schedule to guarantee timely project delivery within established parameters. Track and monitor project progress, proactively addressing risks and issues as they arise. Ensure that project milestones are achieved, communicating any delays or necessary changes effectively. Collaborate with cross-functional teams to manage project dependencies and maintain effective communication. Serve as a liaison among various departments to ensure alignment and progress towards project objectives. Provide ongoing project status updates, issue reports, and risk evaluations to stakeholders, including project sponsors and development teams. Develop and maintain comprehensive project documentation, including project plans, charters, risk logs, issue logs, and status reports. Utilize project management software such as MS Planner, Asana, or Trello to monitor and manage project progress effectively. Conduct post-project evaluations and lessons learned sessions to refine processes and identify best practices. Ensure that all project-related communications are clear, timely, and effectively conveyed to relevant stakeholders. Coordinate project timelines, resources, equipment, and data analysis to enhance project efficiency. Define project objectives clearly and align teams towards achieving them. Adhere to and manage project budgets, implementing cost-saving strategies where applicable. Inspire team members and foster enthusiasm by highlighting key project goals. Keep senior management and executives updated on project developments, challenges, and successes. Assist the CEO by ensuring that all stakeholders involved in CEO-led projects are actively engaged, meeting deadlines, and reaching milestones.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Job Title: Key Account ManagerExperience Required: 6+ yearsLocation: Islamabad/LahoreShift Timings: 5 PM – 2 AM PKT Role OverviewWe are looking for a passionate and results-driven Key Account Manager to lead and manage comprehensive service delivery for one of our key client accounts. This pivotal role is focused on ensuring flawless operations, upholding superior service standards, and enhancing overall client satisfaction.The successful candidate will act as the main point of contact between our client and internal teams, ensuring cohesive collaboration, operational efficiency, and a consistent delivery of excellence. Key ResponsibilitiesServe as the primary point of contact for the client regarding all service delivery issuesOversee and manage the deployment of resources, ensuring high performance, effectiveness, and engagementGuarantee consistent and top-tier service delivery aligned with established SLAs and KPIsDevelop, maintain, and enhance long-lasting client relationshipsProactively pinpoint risks, deficiencies, and opportunities for ongoing improvementEnhance client satisfaction and retention through proactive communication and service evaluationsCollaborate with cross-functional teams (HR, Operations, Finance, etc.) to ensure seamless executionMonitor, assess, and present performance metrics, reports, and insightsEnsure compliance with internal processes, standards, and client expectationsEffectively manage escalations, ensuring timely resolution and stakeholder alignmentRequirementsBachelor’s degree in Business, IT, or a relevant field6+ years of experience in Account Management, Service Delivery, or Client Success rolesPrevious experience with a Managed Service Provider (MSP) or IT services organization is essentialProven track record in managing mid-to-large scale teamsOutstanding communication, presentation, and stakeholder management skillsStrong analytical and problem-solving abilitiesCapability to excel in a fast-paced, client-focused environmentExceptional organizational and multitasking skills
