About the job
- Handle incoming calls from international clientele with professionalism.
- Adapt and excel in a dynamic environment characterized by high call volumes and challenging situations.
- Exhibit an appropriate sense of urgency when addressing customer inquiries and requests.
- Uphold professional etiquette and deliver exemplary customer service during phone interactions.
- Proactively inform Coaches, Floor Support mentors, or Team Leaders of any issues or unusual circumstances that could potentially escalate or lead to customer dissatisfaction.
- Accurately document all interactions and information in relevant systems, ensuring detailed records are kept for future reference and investigation.
