About the job
Experience Required: 2 – 9 years in a consulting or analytical role
- Conduct requirement workshops with clients to analyze business processes and translate their needs into technical and functional designs.
- Contribute to the design, configuration, and deployment of Amazon Connect-based contact center solutions across various industries.
- Design and implement contact flows, IVR logic, routing, and automation frameworks utilizing Amazon Connect and AWS services including Lambda, Lex, S3, DynamoDB, and CloudWatch.
- Integrate Amazon Connect with enterprise systems like Salesforce, ServiceNow, and AI-driven chatbot platforms through APIs or middleware.
- Collaborate with solution architects and functional leads to establish architecture blueprints, documentation, and implementation roadmaps.
- Develop and showcase proofs of concept, demos, and accelerators to highlight value and differentiation in client engagements.
- Support cloud transformation initiatives for large-scale contact center modernization projects.
- Contribute to practice development by creating reusable assets, accelerators, and sharing best practices within our global network.
Your Skills and Qualifications:
- At least 2 years of hands-on experience in designing, configuring, and implementing Amazon Connect solutions.
- Strong familiarity with AWS Cloud services pertinent to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM).
- Knowledge of contact center technologies including IVR, ACD, CTI, call routing, and omnichannel capabilities. Proven experience in integrating Amazon Connect with CRM or ITSM platforms like Salesforce or ServiceNow via APIs or middleware.
- Basic understanding of cloud security, networking, and identity management principles.
- Exceptional analytical, problem-solving, and client-facing consulting abilities.
- Aptitude for collaborative work in global, distributed, cross-functional teams.
- AWS certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect – Associate) are preferred.
Perks of Joining Us:
- Engage in transformative projects with leading G2000 clients.
- Opportunity to collaborate with strategic leaders, industry experts, and business intelligence professionals.
