Cookie Crew Member

Insomnia CookiesBoston MA (downtown)

On-site Part-time

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Experience Level

Entry Level

Qualifications

We are looking for enthusiastic individuals who are passionate about customer service and have a love for baking. Ideal candidates should possess:A friendly and outgoing personalityAbility to work in a fast-paced environmentStrong communication skillsA willingness to learn and grow within the company

About the job

Join the Cookie Crew at Insomnia Cookies in Downtown Boston, located at 61 Bromfield St, Boston MA 02108! As a key member of our team, you will engage with customers as the friendly face of our store while also indulging in the delightful art of baking our famous warm cookies.

Learn more about us through our exciting videos below:

Who We Are!

Insomnia Cookies Timeline

Core Values

PERKS OF BEING PART OF THE COOKIE CREW:

· Flexible part-time schedules to suit your lifestyle

· Pay-on-Demand! Enjoy daily payouts for your shifts, eliminating the wait for weekly paychecks.

· Paid vacation and sick leave for your peace of mind

· Pet insurance to care for your furry family members

· Engaging training and mentorship to help you grow

· Job stability with a rapidly expanding and reputable company

· Opportunities for growth and promotion within the company

· Work in a fun and dynamic team environment

· Enjoy employee discounts and FREE COOKIES every shift!

YOUR ROLE AS A COOKIE CREW MEMBER:

About Insomnia Cookies

At Insomnia Cookies, we are dedicated to delivering warm, delicious cookies to our customers, regardless of the time of day. With a commitment to quality and exceptional service, we have established ourselves as a favorite late-night treat across the nation. Join us and be a part of something sweet!

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Store Operations Manager at Insomnia Cookies | Boston

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Join Insomnia Cookies as a Store Operations Manager, where you will play a pivotal role in overseeing daily operations, enhancing customer experiences, and leading a dynamic team. Your leadership will be key in ensuring the smooth operation of our store in Boston while driving sales and fostering a fun, inclusive environment.

Apr 7, 2026

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Assistant Store Manager at Insomnia Cookies | Boston, MA

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Join the vibrant team at Insomnia Cookies as an Assistant Store Manager in Boston! In this dynamic role, you will assist in overseeing daily operations, ensuring exceptional customer service, and leading a motivated team. If you have a passion for cookies and a knack for management, this could be the perfect opportunity for you!

Apr 7, 2026

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Store Operations Manager (General Manager)

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Full-time|On-site|Boston MA (Kenmore)

Join the dynamic team at Insomnia Cookies as a Store Operations Manager (General Manager) in our Boston location! In this pivotal role, you will oversee daily operations, drive sales, and ensure exceptional customer experiences. You will lead, mentor, and inspire a team to deliver the highest standards of service while fostering a positive and engaging workplace culture.

Apr 8, 2026

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Store Operations Manager (General Manager)

Insomnia Cookies

Full-time|On-site|Boston MA (downtown)

Join Insomnia Cookies as a Store Operations Manager and lead our Boston location to success! In this pivotal role, you will oversee day-to-day operations, ensuring exceptional customer experiences while driving sales and profitability. Your leadership will inspire a team dedicated to delivering our famously delicious cookies and providing outstanding service.

Mar 23, 2026

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Store Operations Manager (General Manager)

Insomnia Cookies

Full-time|On-site|Boston MA (downtown)

Join the exciting team at Insomnia Cookies as we launch our new location in the vibrant downtown area of Boston, MA! We are on the lookout for dynamic and hospitality-driven individuals ready to thrive in a fun, entrepreneurial environment. This role promises exceptional training, mentorship, and rapid career advancement opportunities, alongside a path to achieving impressive sales success!Compensation & Sweet Perks:· Competitive base salary plus quarterly bonus potential.· $50 monthly stipend for cellphone data plans.· Comprehensive benefits package including medical, dental, vision, and pet insurance.· 401K with matching contributions.· Generous PTO including 2 weeks vacation, 2 Insomnia Personal Days of Wellness, and paid sick leave.· Access to our unique Cookie College training platform.· Enjoy free cookies, exciting swag, and more!Core Responsibilities:· Recruit, mentor, and develop a diverse team, including Shift Leaders, Cookie Crew, and Delivery Drivers.· Ensure exceptional food quality, customer service, and store cleanliness through effective team leadership.· Foster a culture of excellence focusing on cookie quality, customer satisfaction, and team member growth.· Manage inventory to uphold strict control measures.· Plan and execute engaging local marketing initiatives.

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Shift Leader at Insomnia Cookies | Boston, MA

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Join our dynamic team as a Shift Leader at our newest location in Back Bay, situated at 222 Clarendon Street Boston, MA 02116. As the driving force behind our bakery operations, you will play a pivotal role in ensuring a smooth and successful shift. Your ability to anticipate customer flow and manage team dynamics is crucial to our mission of “Owning the Night.” Your responsibilities will encompass order preparation, suggestive selling, baking, and engaging with our valued customers. Take pride in being a key player in creating an enjoyable and productive atmosphere at Insomnia Cookies!Explore our engaging content to learn more about us!Who We Are!Insomnia Cookies TimelineCore Values SOME OF THE SWEET PERKS OF BEING A SHIFT LEADER:• Flexible part-time scheduling options• Pay-on-Demand (Access your earnings daily instead of waiting for the end of the week!)• Paid vacation and sick leave• Interactive training and mentorship programs• Pet insurance to care for your furry friends• Job stability with a reputable and rapidly growing company• Opportunities for growth and promotion• Work in a fun and vibrant team environment

Oct 9, 2025

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Shift Leader at Insomnia Cookies | Boston, MA

Insomnia Cookies

Part-time|On-site|Boston MA (downtown)

As a Shift Leader at our vibrant Downtown Boston location at 61 Bromfield St, Boston MA 02108, you will lead our team during the busy bakery shifts, embodying the spirit of 'Owning the Night' and ensuring a seamless flow of operations. Your dynamic leadership approach will involve crafting delightful orders, engaging in suggestive selling, baking fresh treats, and fostering a friendly atmosphere with our customers. You'll take pride in your role, knowing that your expertise contributes to a productive and enjoyable experience for everyone at Insomnia Cookies!Explore our engaging content to learn more about our culture!Discover Who We Are!Check Out Our TimelineOur Core Values SOME OF OUR SWEET SHIFT LEADER PERKS:• Flexible part-time scheduling• Pay-on-Demand - get paid daily for your shifts!• Paid vacation and sick leave• Interactive training and mentorship• Pet insurance for your furry friends• Job security with a rapidly expanding company• Opportunities for advancement• Work in a fun and energetic team environment• Employee discounts and complimentary cookies!

Jul 24, 2025

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Car Delivery Driver at Insomnia Cookies | Boston, MA

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Join the Insomnia Cookies team as a Car Delivery Driver! As an integral part of our customer service experience, you will be responsible for delivering our delicious cookies straight to our customers’ doors. If you love driving and have a passion for providing excellent service, this is the perfect opportunity for you!

Apr 7, 2026

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Car Delivery Driver at Insomnia Cookies | Boston, MA

Insomnia Cookies

Part-time|On-site|Boston MA (downtown)

Join our dynamic team at Insomnia Cookies as a Car Delivery Driver! In this role, you will be responsible for delivering our delicious cookies and treats to our loyal customers in downtown Boston. If you have a passion for customer service and enjoy driving, this could be the perfect opportunity for you!

Apr 7, 2026

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Cookie Crew Member

Insomnia Cookies

Part-time|On-site|Boston MA (Kenmore)

Join the Cookie Crew at our bustling Kenmore location, situated at 708 Commonwealth Avenue Boston, MA 02215. As an essential part of our team, you will embody the spirit of Insomnia Cookies! Your role involves engaging with our valued customers and creating our signature Warm and Delicious cookies that everyone loves. Explore our content below to discover more about us:Who We Are!Insomnia Cookies TimelineCore Values EXCITING PERKS OF BEING A COOKIE CREW MEMBER:· Flexible part-time scheduling· Pay-on-Demand (receive your earnings daily rather than weekly!)· Paid vacation and sick leave· Pet insurance for your furry companions· Engaging training and mentorship programs· Job security with a rapidly expanding and reputable brand· Clear paths for growth and promotion· A vibrant team atmosphere· Employee discounts and complimentary cookies with every shift!

Feb 4, 2026

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Cookie Crew Member

Insomnia Cookies

Part-time|On-site|Boston MA (downtown)

Join the Cookie Crew at Insomnia Cookies in Downtown Boston, located at 61 Bromfield St, Boston MA 02108! As a key member of our team, you will engage with customers as the friendly face of our store while also indulging in the delightful art of baking our famous warm cookies. Learn more about us through our exciting videos below:Who We Are!Insomnia Cookies TimelineCore Values PERKS OF BEING PART OF THE COOKIE CREW:· Flexible part-time schedules to suit your lifestyle· Pay-on-Demand! Enjoy daily payouts for your shifts, eliminating the wait for weekly paychecks.· Paid vacation and sick leave for your peace of mind· Pet insurance to care for your furry family members· Engaging training and mentorship to help you grow· Job stability with a rapidly expanding and reputable company· Opportunities for growth and promotion within the company· Work in a fun and dynamic team environment· Enjoy employee discounts and FREE COOKIES every shift! YOUR ROLE AS A COOKIE CREW MEMBER:

Jul 24, 2025

Apply

Assistant Bakery Operations Manager

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Full-time|$20/hr - $22/hr|On-site|Boston MA (downtown)

The Assistant Bakery Operations Manager (ABOM) serves as a pivotal leadership role aimed at nurturing the next generation of Bakery Operations Managers. ABOMs are entrusted with executing bakery operations with a sense of urgency, precision, and accountability while honing the leadership skills essential for independently managing a bakery. Our downtown Boston store, located at 61 Bromfield Street, Boston, MA 02108, is looking for individuals ready to take on this exciting challenge.This position harmoniously combines hands-on operational excellence with talent development, administrative oversight, and team leadership. ABOMs are expected to function as a seamless extension of the Bakery Operations Manager (BOM) and must be prepared to take full ownership of bakery operations when necessary.KEY RESPONSIBILITIES:Operational Execution• Oversee all core bakery operations including inventory management, scheduling, staffing coordination, and administrative tasks.• Ensure unwavering adherence to product quality, cleanliness, food safety, and customer experience standards.• Support ordering processes, maintain inventory accuracy, and control shrinkage.• Assist in creating staff schedules and executing labor plans to meet operational goals.Talent & Team Development• Aid in the recruitment, interviewing, onboarding, and training of new team members.• Provide consistent coaching and immediate performance feedback.• Hold team members accountable to high standards while fostering a culture of growth and development.• Ensure training programs are executed according to company standards.Leadership & Ownership• Manage bakery operations independently in the absence of the BOM.• Demonstrate urgency, accountability, and disciplined operations.• Collaborate with the BOM and area leadership to identify operational gaps and implement effective solutions.• Ensure operational continuity during leadership transitions or staffing shortages.• Fulfill additional duties as assigned.WHAT SUCCESS LOOKS LIKE:• Ability to independently execute all BOM-level administrative and operational tasks.• The bakery is fully staffed, trained, and meeting high operational standards.• A strong culture of accountability and consistency is present.• Acts as a dependable operational leader during any coverage situations.• Shows clear readiness and upward mobility towards a BOM role.QUALIFICATIONS & EXPERIENCE:• Minimum of 1 year of leadership experience in restaurant, retail, or hospitality operations.• Exceptional operational discipline and attention to detail.• Proficient in coaching and developing hourly team members.• Comfortable in fast-paced, high-volume environments.• Capable of performing all bakery roles during peak business times.• Strong communication and problem-solving abilities.

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