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Corporate Account Manager

LamudiMakati City
On-site Full-time

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Experience Level

Manager

Qualifications

Minimum Qualifications:● Bachelor's Degree in Business, Marketing, Real Estate, Communications, or a related field.● Solid understanding of accounts receivable processes, billing systems, and best practices in credit control.● Demonstrable success in renewals, upselling, and client retention.● Exceptional communication, negotiation, and interpersonal skills.● Previous experience working with corporate clients in sectors such as telecommunications, banking, fintech, SaaS, logistics, or BPO industries is preferred.

About the job

Job Description:
The Corporate Account Manager will oversee the entire lifecycle of corporate accounts, managing collections, billing, driving renewals, executing upsells, and recovering clients at risk of churn. You will act as the primary liaison, ensuring client satisfaction and fostering revenue growth while adhering to compliance standards.

Key Responsibilities:
1. Collections & Billing
● Efficiently manage billing cycles by issuing invoices and statements of account (SOA) while diligently following up on payments.
● Proactively reach out to clients through phone or email regarding overdue accounts and devise repayment plans.
● Reconcile payments and credits, partnering with the Finance team to resolve any discrepancies.

2. Renewal and Retention
● Collaborate with internal teams to craft proposals, campaigns, and pricing strategies.
● Ensure that contracts are renewed within 30–60 days prior to their expiry.

3. Upselling & Cross-selling
● Identify opportunities for expansion within existing accounts.
● Create and present ROI-driven proposals for new features or services.

4. Stakeholder Management & Client Management
● Foster and maintain strong working relationships with key client contacts across finance, procurement, and operational decision-makers.
● Be the primary point of contact for all matters related to billing, collections, and account management.
● Swiftly address escalations and collaborate with internal teams to ensure an excellent client experience.

5. Reporting & Process Improvement
● Maintain precise data in CRM and other tracking tools, documenting all client interactions and activities.
● Generate and present weekly and monthly reports on collections, renewal pipelines, upsell progress, and account health.
● Analyze collection trends to identify bottlenecks and suggest process enhancements for improved efficiency.

About Lamudi

Lamudi is a leading real estate platform dedicated to helping individuals find their ideal properties. With a focus on innovation and customer satisfaction, we strive to connect buyers and sellers while providing seamless services in the real estate market.

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