Courier Operations Specialist

MrsoolCairo, Cairo Governorate, Egypt

On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:At least 1 year of relevant experience in a similar role. Outstanding attention to detail and a strong commitment to quality work. Able to thrive in high-pressure environments. Fluent in both English and Arabic. Proficient typing skills.

About the job

Who Are We?

Welcome to Mrsool, where the world of on-demand delivery transforms to meet your every need! As a leading delivery platform in the Middle East and North Africa (MENA), Mrsool stands out for its exceptional user experience, consistently achieving top ratings on both Apple's App Store and Google's Play Store.

What distinguishes Mrsool is our unwavering commitment to the unique "order anything from anywhere" service. Our dedicated fleet of on-demand couriers is at the heart of this experience, ensuring that your desired items are delivered right to your doorstep, no matter the distance.

From late-night cravings to last-minute gifts, Mrsool is your reliable partner for convenience, enabling you to obtain what you need with just a tap on your device.

As a Courier Operations Specialist, you will be instrumental in managing the courier experience. Acting as the central communication hub between couriers, customers, and stores, you will oversee the smooth execution of orders while addressing and resolving any issues that may arise.

Communicate effectively with couriers, partners, and customers to resolve issues during the order process.
Ensure adherence to Service Level Agreements (SLAs) when managing courier inquiries.
Provide attentive support to couriers, allowing them to articulate their concerns and collaborating with them to find satisfactory solutions.
Work with various departments to promptly address issues and facilitate seamless order deliveries.

About Mrsool

Mrsool is not just a delivery service; it is a revolution in how goods are delivered in the MENA region. Our platform connects users with a vast network of couriers, providing them with unparalleled flexibility and choice in their ordering experience. We pride ourselves on our innovative approach, which emphasizes customer satisfaction and convenience.

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