Creative Account Manager - 4-Month Contract

itgManchester, England, United Kingdom

On-site Contract

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Experience Level

Experience

Qualifications

RequirementsA minimum of 2 years' experience in an agency client-facing role (retail experience is advantageous but not mandatory). A solid understanding of creative processes across print, digital, and omnichannel marketing. Confidence in critiquing creative and strategic outputs against the brief. Excellent organizational skills and attention to detail. Ability to work effectively within a team and independently.

About the job

This position allows you to work closely with a talented group of creatives, shaping exciting omnichannel campaigns and enhancing your skills in a fast-paced, forward-thinking environment. You'll be instrumental in delivering work that resonates with millions of consumers daily.

As an Account Manager, you will manage campaigns from the initial brief to final delivery, collaborating with clients, creative teams, and production specialists to ensure every project is executed on time, within budget, and to an exceptional standard. You'll also have the chance to support broader national retail, wholesale, and brand-level creative activities.

Key Responsibilities:

Client & Project Management

Oversee the complete management of creative briefs.
Handle daily client relationship management, serving as the main point of contact.
Collaborate with creative teams to ensure all work aligns with the brief, brand guidelines, and strategic objectives.
Quote, scope, and manage projects in accordance with agreed budgets.
Maintain timelines, approvals, and delivery milestones across various workstreams.
Proactively identify and resolve issues to prevent delivery delays.
Assist the Account Director with client updates, reporting, and escalations as needed.

Collaboration & Delivery

Work alongside the wider creative and BAU teams on omnichannel briefs.
Coordinate with production, artwork, and digital teams to ensure seamless execution.
Oversee seasonal and campaign rollouts, ensuring consistency and accuracy across all assets.
Guarantee all work meets high creative standards and aligns with client expectations.
Maintain detailed project documentation, trackers, and financial records.

Performance & Growth

Monitor project performance and identify opportunities to enhance processes and efficiency.
Support the development of innovative working methods to improve client satisfaction.
Proactively spot opportunities to grow and strengthen the account.
Ensure all KPIs, SLAs, and internal deadlines are consistently met.

About itg

itg is a leading creative agency dedicated to delivering innovative marketing solutions that resonate with audiences. Our team thrives in a collaborative environment, fostering creativity and strategic thinking to drive successful campaigns for our clients.

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Contract|On-site|Manchester, England, United Kingdom

Are you a dynamic and innovative Account Manager with a passion for transforming creative ideas into impactful projects? Join our collaborative team at itg and take the next step in your career. In this role, you'll be working on one of our premier retail accounts, where every day presents new challenges and opportunities for you to make a meaningful contribution.This position allows you to work closely with a talented group of creatives, shaping exciting omnichannel campaigns and enhancing your skills in a fast-paced, forward-thinking environment. You'll be instrumental in delivering work that resonates with millions of consumers daily.As an Account Manager, you will manage campaigns from the initial brief to final delivery, collaborating with clients, creative teams, and production specialists to ensure every project is executed on time, within budget, and to an exceptional standard. You'll also have the chance to support broader national retail, wholesale, and brand-level creative activities.Key Responsibilities:Client & Project ManagementOversee the complete management of creative briefs.Handle daily client relationship management, serving as the main point of contact.Collaborate with creative teams to ensure all work aligns with the brief, brand guidelines, and strategic objectives.Quote, scope, and manage projects in accordance with agreed budgets.Maintain timelines, approvals, and delivery milestones across various workstreams.Proactively identify and resolve issues to prevent delivery delays.Assist the Account Director with client updates, reporting, and escalations as needed.Collaboration & DeliveryWork alongside the wider creative and BAU teams on omnichannel briefs.Coordinate with production, artwork, and digital teams to ensure seamless execution.Oversee seasonal and campaign rollouts, ensuring consistency and accuracy across all assets.Guarantee all work meets high creative standards and aligns with client expectations.Maintain detailed project documentation, trackers, and financial records.Performance & GrowthMonitor project performance and identify opportunities to enhance processes and efficiency.Support the development of innovative working methods to improve client satisfaction.Proactively spot opportunities to grow and strengthen the account.Ensure all KPIs, SLAs, and internal deadlines are consistently met.

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