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Experience Level
Experience
Qualifications
Proven experience in CRM management, preferably within the iGaming or gaming sectors. Strong analytical skills with a data-driven mindset. Excellent communication and project management abilities. Familiarity with CRM tools and marketing automation platforms. Ability to thrive in a fast-paced, dynamic environment.
About the job
The CRM Campaign Manager at Tipico plays a key part in shaping and delivering campaigns for the iGaming sector. The main focus is on creating and executing customer campaigns that encourage player engagement and help meet retention targets.
What you will do
Develop and manage CRM campaigns designed for iGaming customers
Use customer data to adjust campaign strategies and strengthen player interactions
Collaborate with teams across Tipico to produce content and promotions that resonate with the player community
Location
This role is based in St. Julian's.
About Tipico
Tipico is a leading sports betting and gaming company, renowned for its innovative approach and commitment to excellence in customer experience. Based in Malta, we operate with a strong emphasis on responsibility and integrity in the iGaming industry.
Role overview The CRM Campaign Manager at Tipico plays a key part in shaping and delivering campaigns for the iGaming sector. The main focus is on creating and executing customer campaigns that encourage player engagement and help meet retention targets. What you will do Develop and manage CRM campaigns designed for iGaming customers Use customer data to adj…
Tipico seeks a CRM Campaign Manager to design and deliver targeted campaigns for the iGaming sector in St. Julian's. The position centers on building campaigns that drive customer engagement and contribute to revenue targets. Role overview This role involves hands-on management of CRM campaigns, from planning through execution and ongoing improvement. The CRM Campaign Manager will use data-driven insights to tailor marketing strategies for different customer segments, ensuring each campaign is relevant and effective. What you will do Plan, launch, and optimize CRM campaigns aimed at engaging players across various segments. Develop marketing strategies based on customer data and insights. Collaborate with teams throughout Tipico to ensure campaigns reflect the brand and align with business goals. Requirements Background in customer relationship management, preferably within the iGaming industry. Proven experience in campaign planning, execution, and performance analysis. Strong ability to work with colleagues from multiple departments to achieve unified messaging and measurable results.
Join our dynamic team as an Office & Facilities Manager at Betsson's global headquarters in Malta! We're on the lookout for someone who is passionate about transforming workplaces into enjoyable environments for all employees. If you are proactive, detail-oriented, and excited about enhancing the daily experiences of our staff, this is your chance to make a significant impact on our Malta office.As the Office & Facilities Manager, you will oversee the seamless operations of our workplace, setting the benchmark for how our spaces promote productivity and employee satisfaction. Your role will encompass everything from ensuring facilities excellence to crafting memorable employee experiences. You will also play a pivotal role in bringing our company culture to life through well-organized internal events and initiatives.Reporting directly to the Head of HR Malta, you will be responsible for implementing workplace standards, managing budgets, and nurturing supplier partnerships to guarantee that our offices remain safe, efficient, and welcoming. You'll coordinate daily services and event logistics to ensure a smooth and branded experience for both employees and visitors alike.
Join our exceptional Incidents Team at Betsson Group, where we leverage cutting-edge technologies to ensure our brands operate seamlessly and deliver unparalleled service to our customers.The RoleAs the Incident Manager, you will oversee a dedicated team responsible for managing all production incidents. Your primary goal is to guarantee the highest levels of service availability and performance for our clients. This involves guiding your team, enhancing existing systems, and efficiently resolving any incidents that arise across our infrastructure and service providers.With a diverse portfolio of brands under our umbrella, your leadership will be crucial in minimizing incidents and ensuring operational excellence.Key Responsibilities:Provide expert Major Incident Leadership for crisis management within the LiveOps organization.Draft and facilitate Commercial and Business communications related to Major Incidents.Conduct follow-ups on post-mortem analyses of high-impact incidents.Support existing LiveOps teams with leadership, mentorship, and resource management.Drive your team to achieve success while upholding KPIs and an agile working methodology.Participate in an on-call rotation despite primarily working Monday to Friday.Assist in shift coverage as necessary.Preferred Qualifications:Expertise in detecting, correlating, and analyzing events within the technical environment.Experience in leading teams while maintaining KPIs and a strategic vision.Knowledge in Windows and Linux server support, Containers, and Virtualization technologies.Familiarity with web technologies (JavaScript, React, .NET, etc.), Puppet, Octopus, and CI/CD systems.Proficiency in scripting languages (PowerShell, BASH, etc.), AWS, and networking.
Join Our Team as a Merchandising Manager!At Pro Coffee Gear, we are a rapidly expanding eCommerce and wholesale distributor specializing in commercial and home espresso equipment. We cater to cafés, roasters, restaurants, and devoted home baristas with both new and refurbished espresso machines, grinders, and accessories from top-tier brands in the coffee industry. Our mission is to create a disciplined, data-driven growth engine, where paid media plays a pivotal role.Role OverviewWe are seeking a dynamic Merchandising Manager to take charge of our product catalog's performance, quality, and scalability across various sales channels, including Shopify, Amazon, eBay, and Walmart. You will spearhead the strategy and implementation of how our products are showcased, priced, and marketed across these platforms.Your focus will be on expediting time-to-market for new listings, enhancing conversion rates and profitability, and providing a consistent, high-quality brand experience across all sales avenues. You will lead and develop a team while establishing the systems, workflows, and standards necessary for efficient scaling. Achieving success in this role means producing quicker, higher-quality listings, making informed merchandising decisions, and establishing a market presence that fosters sustainable growth.Key ResponsibilitiesMarketplace Performance & Competitive PositioningRegularly assess product competitiveness across marketplaces, focusing on pricing, shipping, promotions, and value.Identify opportunities for improving conversion rates while safeguarding margins.Track revenue, conversion rates, visibility, and operational efficiency across all platforms.Merchandising Strategy & PricingOversee merchandising strategies across channels, including pricing, promotions, and discount plans.Balance objectives related to revenue growth, inventory management, and margin targets.Align promotional strategies with marketplace dynamics and overarching business goals.Team Leadership & ExecutionLead, mentor, and develop a team of 4–6 members focused on listings, content, quality assurance, and catalog operations.Translate broad strategies into actionable priorities, workflows, and execution plans.Create and manage project tickets with clear scopes, timelines, and success criteria.Catalog Management & Product OnboardingEvaluate and prioritize new product opportunities for launch on marketplace platforms and Shopify.Assess demand, competitive context, and operational readiness before product onboarding.Ensure swift, accurate, and high-quality product onboarding across all platforms.
Join Tipico as a Manager of Group Auditing and Risk Management, where you will lead our efforts in ensuring compliance and managing risks effectively. In this strategic role, you will oversee auditing processes, identify potential risks, and implement robust risk management frameworks that align with our business objectives.
Role Overview As the Operational Risk Manager, you will spearhead the Group's second-line oversight of operational risk, focusing primarily on our Maltese entities. Your responsibilities will encompass outsourcing and SLA oversight, adherence to DORA regulations, as well as enhancing operational resilience. You will ensure the implementation of practical controls and track measurable remediation efforts.Key ResponsibilitiesOperational Risk Framework: Develop and maintain operational risk policies and standards, conduct risk and control assessments (RCSAs), establish Key Risk Indicators (KRIs), and manage incident taxonomy and issue tracking.Outsourcing & Third-Party Oversight: Ensure the completeness of the outsourcing register, conduct thorough risk assessments, review contracts and SLAs, and monitor ongoing performance alongside exit and contingency planning.DORA & ICT Risk Oversight: Lead the second-line oversight aligned with DORA governance, including incident classification, testing expectations, and managing ICT third-party risks.Operational Resilience: Facilitate the mapping of critical services, scenario testing, and tracking of lessons learned and remediation efforts.Reporting & Assurance: Generate management and Board-quality Management Information (MI) related to incidents, KRIs, outsourcing performance, and resilience testing, while supporting audits and regulatory engagements.Key DeliverablesComprehensive outsourcing and third-party MI along with register assurance; incident and issues MIDORA and resilience oversight plan with a supporting evidence library; quarterly reporting cadenceInsights into control effectiveness and follow-through on remediation actions
Role Overview Betsson Group is looking for a Service Manager - Infrastructure & Cloud based in Malta. This position focuses on delivering reliable infrastructure and cloud services that align with company standards and meet customer needs. What You Will Do Oversee the delivery and performance of infrastructure and cloud services. Work closely with teams across the business to maintain and improve service quality. Apply established practices to strengthen our infrastructure and cloud offerings. Support ongoing improvements and help ensure services remain dependable and efficient. Who We’re Looking For Experience managing infrastructure and cloud service delivery. Strong collaboration skills, especially when working with cross-functional groups. Ability to implement and maintain standards that support operational excellence.
Full-time|Hybrid|St. Julian's, St. Julian's, Malta
About ComeOn GroupEstablished in 2008, ComeOn Group stands as a prominent force within the dynamic iGaming industry. Since launching its inaugural online brand in 2010, the company has expanded its portfolio to encompass over 20 brands across various markets, all powered by a proprietary platform that prioritizes secure, innovative, and entertainment-driven experiences for players in both casino and sports betting. With a workforce of over 500 skilled professionals distributed across seven major locations, ComeOn Group prides itself on being a global employer dedicated to excellence in the iGaming sector.As the OKR & Strategic Projects Manager, you will assume a pivotal role as the "spider in the web," orchestrating the company's key commercial initiatives and seamlessly integrating them within our OKR (Objectives and Key Results) framework. Your unique approach will intertwine project management with OKR oversight, ensuring that each business development initiative aligns with our strategic Focus Areas.Working in close collaboration with the Head of Business Development and C-level executives, you will transform high-level visions into actionable plans, fostering speed, transparency, and accountability throughout the organization. In your capacity as OKR Manager, you will own and advance the company-wide OKR framework, guiding all teams in effective OKR planning, tracking, and delivery.
Evolution seeks a Shufflers Team Manager to guide the shuffling team at its Birkirkara location. This position centers on supervising daily team activities, upholding quality standards, and driving operational efficiency. Role overview The Shufflers Team Manager organizes and oversees the team's workflow. The manager provides training and mentorship to help team members achieve and surpass performance targets. Building a collaborative and supportive culture is a key part of the job, as is fostering ongoing improvement in both processes and results. Contributing to a positive and engaging workplace rounds out the core responsibilities. Main responsibilities Coordinate and supervise the shuffling team’s daily work Train and mentor team members to reach performance goals Promote teamwork and a supportive environment Encourage process improvements and higher results Help sustain a positive workplace atmosphere What we value Proven leadership and people management abilities Dedication to operational excellence Skill in motivating and developing others Attention to quality and efficiency
At Melita, we are deeply committed to advancing our cybersecurity measures and are actively seeking a skilled and detail-oriented Information Security Manager to join our dynamic team. If you possess a passion for technology, excel in high-pressure environments, and have a strong understanding of security best practices, we want to connect with you!Your Responsibilities:Develop, implement, and maintain robust security systems and protocols to safeguard the organization’s infrastructure, applications, and sensitive data.Lead the team in conducting regular security assessments, vulnerability scans, and penetration testing utilizing tools such as Nessus, Burp Suite, NMAP, and Metasploit.Continuously monitor security systems and tools, proactively identifying threats and managing responses to security breaches.Collaborate closely with IT, DevOps, and compliance teams to ensure security practices are integrated throughout all operations.Assess and implement advanced security tools and technologies to enhance our defenses.Guide the team in fulfilling operational tasks while adhering to established service level agreements (SLAs).Oversee critical infrastructure components, including Firewalls and Web Application Firewalls (WAFs).Mentor and manage the Information Security team, ensuring effective delegation, performance management, and skill development.Stay informed about the latest trends in cybersecurity and emerging threats.Play a pivotal role in incident response and management efforts.
Join TechBiz Global, where we connect top talent with leading clients. We are excited to announce an opening for a Client Accounting Manager to enhance our client's Accounting Department. This role presents a unique opportunity to thrive in an innovative and dynamic environment that prioritizes client satisfaction. Embrace this chance to lead a talented team and drive significant accounting initiatives.Key Responsibilities:Inspire and manage an accounting team, ensuring alignment with the company's values and vision.Serve as the primary expert on accounting and VAT regulations, guiding team members and reviewing their contributions as necessary.Lead and oversee significant accounting projects from inception to completion.Facilitate the onboarding of new clients with a comprehensive support structure.Guarantee that the team produces work of the highest quality, efficiency, and client satisfaction.Monitor team performance, participate in target setting, and effectively manage workflows and deadlines.Mentor and guide colleagues in their career development.Collaborate with various departments, including audit, payroll, funding, and corporate, while identifying cross-selling opportunities.Evaluate existing systems and processes, proposing and implementing enhancements.Contribute to the growth of the unit by recognizing and pursuing new opportunities.Assist the Senior Client Accounting Manager with additional tasks as required.Qualifications:Ability to meet deadlines and deliver results consistently.Exceptional verbal and written communication skills in English and Maltese; proficiency in a third language is a bonus.Self-motivated and proactive, coupled with strong teamwork abilities.Natural aptitude for relationship building and maintaining effective communication.
At 3 Oaks Gaming, we pride ourselves on delivering premium slot games and marketing solutions tailored for regulated markets globally. Our mission is to elevate the iGaming experience for players while ensuring our innovative offerings stand out in a competitive landscape. We are seeking a seasoned and results-oriented B2B Partnership Manager to become a part of our dynamic team in Malta.You will collaborate closely with:Our account managers both on and off Malta, alongside our Regulated Markets Squad Lead, who will supervise this role, as well as the Head of Account and Promo Management.
Are you a finance professional with a knack for building financial structures in a dynamic and fast-paced environment? Easygo is on the lookout for a Finance Manager who will spearhead our finance operations in Malta and play a pivotal role in our upcoming growth phase.What’s in it for you?This is a unique chance to influence the finance landscape at Easygo in Malta. You will occupy a crucial role within a burgeoning tech company, collaborating closely with both local and global partners. Enjoy the freedom to develop robust processes, enhance governance, and actively contribute to sustainable growth.Your responsibilities:Oversee daily finance operations for the Maltese entity, ensuring precise accounting and reporting.Produce accurate monthly, quarterly, and annual reports for our global headquarters.Assist with tax compliance, including VAT and corporate tax filings, and coordinate audits.Ensure that finance and operational processes adhere to Malta Gaming Authority (MGA) and wider iGaming regulatory standards.Devise and implement finance and operational Standard Operating Procedures (SOPs) to support our expanding business.Select, deploy, and refine systems and workflows for efficient operations.Offer financial insights to guide commercial decision-making and strategic growth initiatives.Collaborate with group stakeholders on structuring, intercompany arrangements, and scalability planning.Support the recruitment and development of a local finance/operations team over time.
Neo Group is an innovative startup based in Malta, specializing in B2B services encompassing Marketing, Technology, Data Analytics, Customer Support, Human Resources, and Compliance. Founded in 2024, our company is built upon over 15 years of extensive experience within the iGaming sector. While we embody a startup culture, our team is enriched with expertise acquired through collaborations with industry leaders. With a robust network of 1,400 skilled professionals across 10+ countries, we are dedicated to delivering cutting-edge, data-driven solutions that empower our clients and promote professional development within a vibrant and collaborative environment.Role Overview:As the Loyalty Manager focusing on the French market at Neo Group, you will be pivotal in nurturing relationships with our high-value players. This position intricately combines VIP account management with strategic retention initiatives, aimed at crafting personalized experiences that enhance engagement, loyalty, and sustainable player value. You will serve as a trusted liaison for our international VIP clientele, ensuring their journey is seamless and rewarding.Key ResponsibilitiesOversee a portfolio of potential and current VIP players, fostering meaningful relationships through various communication channels including calls, emails, and chat.Reactivate, upsell, and elevate users to VIP status when appropriate.Monitor player activities and respond to critical triggers such as deposits, withdrawals, victories, and losses.Collaborate with VIP Managers, Support, and Payments teams to guarantee a streamlined player experience.Implement retention campaigns and reward initiatives while assessing their performance.Ensure timely communication with players based on their engagement levels.The duties and responsibilities outlined in this job description are not exhaustive and additional tasks may be assigned as needed; the scope of the role may evolve based on business requirements.QualificationsDemonstrated experience in customer service, CRM, or user engagement.Exceptional communication skills, both written and verbal, in English and at least one other native language.Adept at establishing trust with players without relying on excessive bonuses.Understanding of iGaming products and user behavior.Comfortable working with performance KPIs and analyzing user activity reports.Proactive, self-directed, and organized.Proficient with CRM tools, Slack, and various dashboards.Preferred QualificationsPrior experience managing VIP users or retention strategies within the industry.Experience in a dynamic, performance-oriented environment.
TechBiz Global seeks an Office Manager to support a client team in Gżira, Malta. This role is central to keeping the workplace organized and welcoming, ensuring daily operations run smoothly and assisting with internal events. The Office Manager helps create a positive atmosphere for employees and visitors alike. Key responsibilities Manage day-to-day office operations for the Malta site. Handle front-desk duties, including greeting visitors, answering calls, managing deliveries, and processing mail. Assist employees with office-related needs and requests. Offer suggestions to improve the office environment and help organize internal events. Monitor office supplies and maintain an orderly workspace. Coordinate maintenance, repairs, and liaise with building management. Supervise vendors and service providers to uphold quality standards. Oversee purchasing and ensure documentation is well organized. Track expenses and apply cost control measures. Prepare expense reports and summaries as needed. Develop and maintain clear office procedures. Work location This position is fully onsite in Gżira, Malta.
Role Overview gr8tech is hiring a Middle Account Manager in Malta. This role calls for fluency in Turkish and a focus on building and maintaining strong client relationships. The position centers on supporting clients throughout project lifecycles and making sure their needs are met. What You Will Do Develop and sustain positive client relationships Oversee project lifecycles from start to finish Work to ensure customer satisfaction Use communication and planning skills to support client goals and improve our services Requirements Professional proficiency in Turkish Strong communication skills Experience managing client accounts or projects Ability to organize, prioritize, and follow through on tasks
Join Betsson Group's Player Rewards and Gamification Area, where we ensure our customers return for more excitement! Why This Role is Exciting Our focus is on loyalty and creating a world-class customer experience that extends beyond gameplay. With thrilling features such as tournaments and dynamic personalized campaigns, we collaborate with our Commercial, Compliance, and Data teams to develop next-generation back-office tools that enhance our processes. As the Senior Product Manager, you will be an integral part of a cross-functional development team, responsible for defining, organizing, and prioritizing product requirements. You will engage closely with business stakeholders, developers, architects, and UX designers to continually enhance the customer experience. Your team will take ownership of several customer journeys and capabilities, driving the delivery of new features and improvements to existing functionalities. This role will often involve collaboration with various development teams and stakeholder engagement to ensure successful rollouts. In a fast-paced and challenging industry, you will have the opportunity to work on complex, cutting-edge products and make significant contributions to the success of Betsson Group. Key Responsibilities: Gather operational insights and feedback from relevant Business Units to identify needs and challenges. Align product requirements, scope, and plans with company-wide initiatives. Conduct analysis of competitors in the market. Lead user research, experimentation, A/B testing, and UAT initiatives. Own the Product Roadmap and prioritize tasks effectively. Set and monitor Product KPIs and success metrics for each delivery. Communicate iterative updates on Roadmap changes and deliverables. Collaborate with UX and UI designers to define specifications and customer experiences. Define user stories with acceptance criteria alongside the development team. Establish tracking, reporting, and non-functional requirements for user stories. Work with the team to refine, plan, and prioritize user stories based on business value while considering technical debt and long-term product success. Maintain collaboration with stakeholders, ensuring they are updated and aligned on current progress and priorities.
Join Evolution, a leading B2B provider of innovative Live Dealer gaming solutions, as we seek an enthusiastic and dedicated Account Manager to be part of our vibrant account management team in Malta. This role focuses on managing Random Number Generation (RNG) brands within our extensive portfolio, including renowned names like NetEnt, Nolimit City, and Red Tiger. As our department continues to expand, we invite you to enhance customer relationships while capitalizing on commercial opportunities with all our key accounts.The Account Manager position is pivotal to Evolution’s ongoing success. We pride ourselves on providing personalized client management and prioritizing customer satisfaction above all else. You will be the dependable point of contact for our clients, supporting them through both challenges and achievements.Efficiently manage multiple clients, balancing day-to-day workloads and addressing any client needs promptly. Keep clients informed with up-to-date documentation and product roadmaps.Serve as the primary liaison between the Evolution RNG Division and its partners—ensuring optimal game visibility, revenue optimization, and fostering long-term collaboration.Monitor RNG game performance metrics (GGR, spins, retention, top games, etc.) and suggest actionable strategies to enhance KPIs.Oversee seamless game launches, manage escalations, and coordinate effectively with internal teams, including technology, compliance, and marketing.Collaborate with partners on promotional campaigns, tournaments, and game launches to enhance visibility and engagement.Drive growth with partners to meet the organization’s targets and deliverables.Build trust and establish relationships with key influencers and decision-makers within client organizations.Work with clients to gather data and insights on product performance in comparison to competitors, as well as the impact of targeted campaigns and promotions.Proactively identify upselling opportunities for new products and premium offerings while expanding the client's product presence.Demonstrate the ability to work independently as your proficiency and knowledge grow.Possess a solid understanding of MS Office applications.
Betsson Group is actively seeking an experienced HR Shared Services Manager to lead our dynamic team in Malta and enhance the delivery of essential HR services across our global operations. This role presents a unique opportunity for a passionate individual who is eager to create structured frameworks, improve efficiency, and ensure high-quality HR service delivery at scale. If you are driven by the desire to make a significant impact and elevate HR practices, we want to hear from you!
