Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.
Experience Level
Experience
Qualifications
QualificationsTo thrive in this role, you should possess a deep understanding of customer relationship management systems and email marketing strategies. Proficiency in CRM platforms such as HubSpot, Marketo, Salesforce, or Klaviyo is essential. Additionally, a solid grasp of email marketing best practices, automation workflows, and data-driven optimization is required.
About the job
About Air Apps
Air Apps builds AI-powered tools to help people plan, work, and organize their lives. Founded by a family team in 2018 in Lisbon, the company now operates from both Lisbon and San Francisco. Air Apps remains self-funded and has reached over 100 million downloads worldwide.
The team focuses on long-term goals, aiming to challenge what AI can do for real users. Their current mission is to create the first AI-driven Personal & Entrepreneurial Resource Planner (PRP).
At Air Apps, each person helps shape products that support users around the globe. The company values progress, creativity, and practical solutions that improve daily life.
About Air Apps
Air Apps is a pioneering company focused on developing cutting-edge AI solutions for personal and entrepreneurial resource planning. With a strong presence in Lisbon and San Francisco, we are committed to redefining how individuals manage their resources effectively.
CRM & Marketing Automation ManagerJoin our dynamic team at InMotion Ventures 3 as we redefine luxury vehicle ownership and rental experiences. Based in London, we are a forward-thinking company combining the innovative brands Pivotal and THE OUT, both committed to transforming the automotive landscape.PIVOTALPivotal offers an unparalleled car subscription se…
Join our dynamic team as a Member Renewals Specialist at Inmotion! In this role, you will be responsible for managing and enhancing the member renewal process, ensuring a seamless experience for our valued customers. You will collaborate with various teams to develop strategies that optimize renewals while providing top-notch service to our members.
Join our dynamic team at inmotion as a Member Eligibility Advisor. In this pivotal role, you will be responsible for ensuring that our members receive the highest level of service and support regarding their eligibility.As a Member Eligibility Advisor, you will engage with members to clarify their eligibility requirements, assist in navigating our systems, and provide valuable information to enhance their experience. Your ability to communicate effectively and empathetically will be key to your success in this role.
rightangled is seeking a CRM, Email & WhatsApp Automation Manager based in London. The role centers on improving customer engagement by developing and managing automated messaging across several channels, including email and WhatsApp. Role overview This position is responsible for shaping the company’s communication strategies to connect with audiences in ways that support marketing objectives. The manager will oversee how messages are crafted and delivered, ensuring each outreach feels timely and relevant to the recipient. What you will do Design and implement automated messaging campaigns for CRM, email, and WhatsApp platforms Refine communication workflows to align with marketing goals Monitor and optimize engagement to keep outreach meaningful and effective
Are you a dynamic CRM marketer who excels in utilizing Customer.io (or similar ESPs) to create engaging workflows and sequences from the ground up, rather than simply managing existing setups? Do you find excitement in running experiments, formulating hypotheses, conducting tests, analyzing results, and promptly strategizing your next steps? Are you eager to send thoughtfully crafted marketing emails for a company dedicated to alleviating inbox chaos for its clients?If this resonates with you, you could be our next Lifecycle Manager at Fyxer!Title: Senior CRM Manager (Lifecycle)Reporting to: James Lester, Growth LeadWhat are we creating?An innovative AI Email Assistant designed to reclaim professionals' time. Fyxer efficiently organizes inboxes, drafts responses in your unique voice, and manages meeting notes, allowing you to concentrate on what truly matters.We cater to a diverse clientele, from individual power users to enterprise teams at reputable companies like Knight Frank. Our users typically operate in client-facing roles, such as sales, consulting, and recruiting, where administrative tasks can hinder productivity and incur costs.The Role:Your primary focus will be on execution and experimentation. You will design and manage lifecycle campaigns primarily via Customer.io, while implementing a rigorous test-and-learn methodology to enhance user activation, retention, and growth across both prosumer and B2B audiences.As a rapidly evolving organization, there is much to learn about our Lifecycle operations. If you thrive in a fast-paced and dynamic environment, are highly proactive, and have a strong focus on commercial outcomes, you will excel in this role.Your Responsibilities:Experimentation: Lead a continuous test-and-learn initiative across lifecycle campaigns, including A/B tests, segmentation experiments, send-time optimizations, and copy variations, always driven by clear hypotheses.
Join Laundryheap, an award-winning and innovative startup revolutionizing the laundry and dry cleaning sector. Operating in over 14 global markets and rapidly expanding across Europe, Asia, and North America, we take pride in our ability to deliver pristine laundry within 24 hours, establishing ourselves as one of the fastest services in the industry.The RoleAs the Senior CRM & Lifecycle Marketing Manager, you will spearhead Laundryheap's lifecycle messaging strategy, transforming first-time customers into loyal patrons and turning regular users into subscribers.This role is more than just executing campaigns; it’s a leadership position with a hands-on approach, positioned at the confluence of CRM, product, and data. You will architect the program from scratch, developing the strategy, structure, channel mix, and testing cadence while managing a talented team member to support your vision. Your success will be measured by repeat order rates and customer lifetime value (LTV) across various cohorts, setting the benchmark for your team's execution.You will directly oversee a Customer Lifecycle Manager, who will manage the daily execution and optimization of customer sequences through email, push notifications, SMS, and WhatsApp.Your ResponsibilitiesYou will own the entire retention cycle:Developing post-order habit sequences to encourage repeat purchases (1st → 2nd → 3rd+ orders)Creating win-back flows for lapsed customersDesigning upsell strategies for subscriptionsImplementing behavioral nudges and lifecycle triggersEstablishing suppression logic and CRM segmentation architectureOptimizing the channel mix across email, push notifications, SMS, and WhatsApp, ensuring effective integrationYou will track and report on key metrics:Repeat order rates across cohortsCustomer lifetime value and time to reorder metricsLapsed customer recovery ratesMonitoring unsubscribe and spam rates as performance indicatorsWho You AreEssential Qualifications:5+ years of experience in B2C lifecycle, retention, or CRM marketing, preferably within a consumer app or marketplace environmentHands-on experience in building automated sequences using behavioral CRMs (e.g., Customer.io, Braze, Klaviyo)Proven track record in conducting CRM experiments, including A/B testing on sequences, timing, copy, and segmentation, translating insights into actionable program improvementsExperience in managing lifecycle programs across multiple channels, including email and push notifications, as well as SMS or WhatsAppSkilled in writing briefs and copy independentlyAdept at analyzing cohort data using spreadsheets or BI tools to derive testing hypothesesUnderstanding of suppression logic, exit conditions, and sequence architecture beyond simple campaign executionWhat You Won't Be DoingWaiting for a brief; this role is responsible for crafting themReceiving a pre-defined strategy; you will shape, validate, and own the strategy that is developedManaging a large team; you will have a single direct report, allowing for streamlined decision-making and full ownership of the project
About LystLyst is a premier global fashion shopping platform that began its journey in London in 2010, serving over 160 million shoppers annually. Our platform boasts an extensive collection of premium and luxury fashion items, curated from 27,000 of the world’s most prestigious brands and retailers. In 2025, Lyst formed a strategic alliance with Zozo, the operators of Zozotown, the leading fashion e-commerce platform in Japan. This partnership signifies a transformative phase for Lyst as we leverage AI and technology to reshape the future of fashion shopping.At Lyst, we prioritize our customers by delivering an exceptional search and discovery experience that inspires, fulfills, and personalizes their shopping journey. We believe that while fashion is exhilarating, the shopping experience can often be challenging. Our mission is to enhance the joy of fashion shopping by utilizing our technological prowess, data insights, and creativity, helping fashion shoppers make informed choices and assisting fashion partners in reaching better audiences as the premier destination for fashion enthusiasts.The Role:We are excited to announce a new pivotal role within our team, aimed at advancing our marketing strategy across both new and established markets. Reporting directly to the VP of Marketing, the Marketing Manager will collaborate with stakeholders at all levels throughout the organization. Key responsibilities include:Leading the weekly email and push notification strategy, collaborating with editorial and creative teams to enhance performance.Creating targeted email campaigns for specific customer segments and cohorts (e.g., geo-specific acquisition initiatives).Developing and managing the Product Marketing calendar and briefs to effectively communicate our digital offerings to consumers and customers.Analyzing email and push notification performance metrics, including click-through rates, revenue generation, member acquisition, and retention rates.Collaborating with marketing and product engineering teams to refine audience segments and strategize future initiatives, including the use of new CRM channels.Ensuring fluency in the onsite and in-app roadmap by working closely with product engineering teams.RequirementsA minimum of 3 years' experience in managing CRM marketing plans for a brand, encompassing email and push notifications.Experience in executing app and web-focused CRM strategies.Proficiency in navigating a matrix organization with multiple stakeholders across product, marketing, and creative/brand.Knowledge of the UK and US fashion markets is advantageous but not mandatory.Experience collaborating with innovative in-house product teams.Familiarity with data platforms such as Braze, Adjust, and Snowflake.
About Air Apps Air Apps builds AI-powered tools to help people plan, work, and organize their lives. Founded by a family team in 2018 in Lisbon, the company now operates from both Lisbon and San Francisco. Air Apps remains self-funded and has reached over 100 million downloads worldwide. The team focuses on long-term goals, aiming to challenge what AI can do for real users. Their current mission is to create the first AI-driven Personal & Entrepreneurial Resource Planner (PRP). At Air Apps, each person helps shape products that support users around the globe. The company values progress, creativity, and practical solutions that improve daily life.
Become a Senior CRM Specialist with CheckatradeJoin Checkatrade as we transform from a traditional lead-generation subscription model into a dynamic product-led platform that shapes the future of trades in the UK. Our CRM function is pivotal to this evolution, ensuring trades not only sign up but actively engage, upgrade, and remain loyal to our services.As a Senior CRM Specialist, you will play an integral role within our CRM team. Utilizing Braze, you'll be responsible for crafting, quality-assuring, and launching campaigns across various channels including email, SMS, push notifications, and in-app communications. Your efforts will directly enhance user engagement with our tools, showcasing the true value of Checkatrade.This position serves as an excellent launchpad for your career. You'll have the opportunity to learn from experienced team members about building automated journeys, leveraging data-driven marketing, and designing scalable lifecycle flows. With your enthusiasm and inquisitive nature, this role can propel you towards becoming a CRM Lead.This is a hands-on role where you’ll not only execute campaigns in Braze but also take ownership of their performance, manage stakeholder relationships, and explore innovative ways to enhance user engagement.Your Day-to-Day Responsibilities:Campaign Build & DeliveryCreate and launch CRM campaigns and user journeys in Braze across email, SMS, Push, and in-app platforms.Utilize established templates and governance frameworks to ensure campaign quality.Conduct thorough quality assurance on campaigns to ensure accuracy, deliverability, and brand consistency.Lifecycle & Journey ExecutionDesign and manage lifecycle journeys, focusing on onboarding, engagement, upgrades, and retention.Facilitate experimentation through A/B testing to optimize messaging, timing, and channels.Gradually take on more responsibility for journey ownership as you gain confidence and skills.Process, Quality & GovernanceManage campaign calendars and delivery timelines, ensuring clear communication with all stakeholders.Adhere to data privacy, consent, and compliance standards in all communications.Learning, Growth & ProgressionEngage in continuous learning opportunities and seek out pathways for career advancement within the company.
Join our dynamic team at loveholidays as a Senior CRM Executive, where you will play a pivotal role in enhancing our customer relationship management strategies. You will be responsible for developing and executing innovative CRM campaigns that drive customer engagement and retention. Your expertise will be critical in analyzing customer data to deliver personalized experiences, ensuring that our clients enjoy the best possible service.
Life360 is seeking an experienced CRM Marketing Manager to join our dynamic team in London, UK. In this pivotal role, you will be responsible for developing and executing marketing strategies specifically tailored for the Latin American market. You will leverage data-driven insights to enhance customer engagement and retention while ensuring alignment with our overall business objectives.Your expertise in CRM tools and marketing analytics will be essential in optimizing our campaigns and improving the customer journey. As a key player in our marketing department, you will collaborate closely with cross-functional teams to drive growth and strengthen our brand presence in LATAM.
Role overview The Senior CRM Communications Strategist at Wise will design and implement strategies that enhance customer communications and support the company’s growth. This position requires close collaboration with teams throughout Wise to plan and deliver CRM initiatives, reaching customers through several channels. The strategist will play a key role in deepening customer engagement and aligning communications with business goals. What you will do Shape and refine Wise’s customer communication strategies Work with cross-functional teams to develop and launch CRM projects Lead initiatives aimed at increasing customer engagement and supporting business priorities Use CRM and communications knowledge to influence experiences across multiple customer touchpoints Location This role is based in London.
Join frpadvisory as a Senior CRM Manager to lead our customer relationship management initiatives. You will be responsible for developing and implementing CRM strategies that enhance customer engagement and drive business growth. Collaborate with cross-functional teams to ensure alignment on customer journeys and optimize our CRM systems.
Who We Are:At Omaze, we empower our community in the UK and Germany to win luxurious homes and transformative prizes while supporting beloved causes.In just five years, our Omaze Community has raised over £100 million for UK charities, benefiting vital organizations such as Age UK, the RSPCA, British Heart Foundation, and Great Ormond Street Hospital Charity.And this is just the beginning! We are fostering a business and culture dedicated to growth and creating meaningful social impact globally. About The JobWe are seeking a Senior CRM Manager to spearhead the development and enhancement of customer journeys specifically for the German market from our London office. In this role, you will oversee the performance of CRM campaigns across email, push, and SMS, ensuring that messaging resonates, is personalized, and fosters long-lasting engagement.This strategic, hands-on position involves managing the complete lifecycle program for Germany—from customer acquisition to retention—while working closely with an external agency team and cross-functional colleagues in the UK. You will help define our multi-market CRM strategy and encourage strong collaboration with the CRM and Growth teams in London. What You’ll Be DoingDesign, implement, and optimize CRM campaigns tailored for the German market across email, push, and SMS channels.Manage automated lifecycle programs, segmentation strategies, and comprehensive customer journeys.Lead and coordinate our CRM agency team, ensuring effective performance and transparent communication.Collaborate closely with CRM and Growth teams in the UK to align strategies and share insights.Utilize data to test and refine messaging, formats, and flows to enhance key performance indicators.Promote CRM best practices regarding deliverability, compliance, and campaign hygiene.Keep abreast of CRM trends and platform capabilities (e.g., Braze, Klaviyo, Adobe).Ensure all communications are aligned with our brand and tailored for a German-speaking audience. About YouYou are fluent or native in German and are skilled in crafting and reviewing campaign content.
About Us SharkNinja is a leading global product design and technology company, renowned for its innovative and highly-rated lifestyle solutions that enhance everyday living. With our trusted brands, Shark and Ninja, we have a stellar reputation for delivering groundbreaking products that resonate with consumers. Our commitment to innovation has enabled us to diversify across various product categories, driving substantial growth and market presence. Based in Needham, Massachusetts, we boast a dedicated team of over 4,100 professionals, ensuring our products reach consumers through both online and offline channels worldwide. We are on the lookout for a dynamic Marketing Manager to be a key player in our home environments team at Shark.
Role Overview Utility Warehouse is hiring a CRM Technical Manager in London. This role leads the technical development and ongoing improvement of the company’s Customer Relationship Management system. The position focuses on using data to strengthen customer engagement and support business goals. What You Will Do Oversee CRM configuration and ensure the system meets business needs Manage integrations between the CRM and other platforms Work closely with teams across the company to keep operations smooth and connected Use data and technical insights to help improve customer experience Location This position is based in London.
Senior CRM Manager – SumUp Pay About the Team At SumUp, we are creating a comprehensive personal account experience for consumers throughout Europe, simplifying global spending, financial management, and rewarding everyday transactions. This is a unique opportunity to be the first dedicated CRM professional within our Consumer team. You will have the chance to develop and implement a lifecycle strategy from the ground up, shaping how we engage with our customers at every stage of their journey—from their initial installation to fostering long-term habits. Expect a role with significant ownership and impact, where you will influence how SumUp Pay interacts with its customers for years to come. Your Responsibilities Lead the design of lifecycle journeys across various channels, including push notifications, email, in-app messages, and banners, focusing on key moments that drive growth: KYC completion, card activation, first transactions, feature adoption, and re-engagement. Formulate hypotheses, conduct experiments, analyze results, and act quickly; this position requires an agile and proactive approach. Analyze product usage data to pinpoint friction points and translate these insights into CRM strategies or recommendations for product enhancements. Define and manage user segments, execute A/B tests, and continuously refine activation, engagement, and retention strategies across six European markets. Oversee the end-to-end management of Iterable, including data mappings, event taxonomy, and user profile schemas, collaborating closely with backend engineers to maintain data integrity and platform health. Collaborate with the GTM team to ensure alignment of messaging, timing, and targeting with broader SumUp growth initiatives. Ideal Candidate Profile You possess hands-on experience managing multi-channel lifecycle campaigns in a high-growth consumer product environment; experience in fintech or neobanking is a significant advantage. You think strategically about funnels, cohorts, and activation rates, rather than solely focusing on open rates and click-throughs. You are comfortable with event-driven architecture and understand how real-time triggers enhance effective customer journeys. You can effortlessly communicate and work with both technical and non-technical stakeholders, translating platform logic into clear campaign strategies and vice versa. You have experience building processes from scratch and thrive in an environment lacking a predefined playbook. You possess a hands-on approach, able to navigate data models, read event schemas, and work collaboratively with engineers as an equal partner. Why Join SumUp? Engage with a truly global, multicultural team in our central Covent Garden location, surrounded by history and innovation.
About WheelyWheely is revolutionizing premium transportation in major cities across Europe, the US, and the Middle East. By seamlessly integrating advanced technology with the art of elite chauffeuring, we provide an unparalleled experience trusted by over 100,000 active riders and 1,200 corporate partners.As a profitable and rapidly expanding scale-up, we have raised $43 million and generate over $100 million in annual revenue. With a recent launch in New York City, our growth trajectory across the US and EMEA is accelerating. If you are passionate about your work and eager to influence the next phase of our journey, we invite you to reach out.In the role of CRM & Loyalty Lead, you will take charge of our CRM operations from day one. You will manage lifecycle marketing, newsletters, and loyalty campaigns across both consumer and corporate sectors, utilizing various channels including email, push notifications, and in-app messaging.Reporting directly to the founders and executive team, you will partner with the Partnerships team on high-profile campaigns linked to prestigious events such as Royal Ascot and Henley Regatta. Additionally, you will collaborate closely with the Product team to implement technical integrations that enhance user experiences.Our marketing stack includes Braze as the primary execution platform, complemented by Metabase for insightful data analytics. This position presents a clear pathway to advancement, with the potential to transition to Head of CRM within 12-18 months based on your performance and contributions.
ABOUT DROOLDROOL is an innovative e-commerce platform specializing in the sale of contemporary art prints and framed artworks from talented emerging artists. We have achieved profitable growth and are now dedicated to enhancing our strategies for customer acquisition, conversion, and retention as we scale.This position is part of our dynamic growth team and involves close collaboration with paid media, creative, and merchandising teams to optimize trading moments and increase repeat revenue through effective CRM strategies.ROLE SUMMARYWe are seeking a skilled CRM & Lifecycle Manager to take charge of daily email and SMS execution.This hands-on role emphasizes the development, deployment, and optimization of campaigns and automation flows. You will ensure that CRM initiatives drive key trading moments and facilitate repeat purchases, working in tandem with paid media and growth activities.Your focus will be on executing strategies, conducting consistent testing, and providing clear reporting on campaign performance.RESPONSIBILITIESCampaigns & Lifecycle ManagementLead the planning and execution of all email and SMS campaigns for product launches, sales, and other pivotal trading moments.Collaborate with growth and creative teams to brief, develop, and deliver campaigns that align with paid media and merchandising priorities.Design and enhance lifecycle journeys that promote repeat purchases and improve customer behavior from the first to the second order.Identify key customer segments and devise targeted campaigns tailored to them.Manage and optimize core automated flows, ensuring that messaging, timing, and frequency align with trading objectives.Testing, Reporting & Platform ManagementConduct structured testing across campaigns and flows to enhance performance over time.Monitor and report on revenue contributions, engagement metrics, and repeat behavior, using insights to guide future initiatives.Ensure robust segmentation, list health, and data integrity within the CRM platform.Oversee sign-up journeys and audience capture across the website.Requirements2 to 5 years of experience in CRM or lifecycle marketing within the e-commerce sector.Hands-on experience with CRM platforms such as Klaviyo or Ometria for building and executing campaigns.Ability to adhere to campaign calendars and meet deadlines effectively.Meticulous attention to detail and a capacity for rapid execution.Proficiency in leveraging data to evaluate performance and implement enhancements.Experience working collaboratively with growth and merchandising teams.Bonus Skills:Experience in boosting repeat purchase rates or customer lifetime value (LTV).Background in direct-to-consumer (DTC) or marketplace environments.Comfortable operating in a fast-paced startup atmosphere.BenefitsCompetitive salary package.Flexible working hours (3 office days per week in Shoreditch, London).25 days of annual leave, plus your birthday, a duvet day, and public holidays.Opportunity to work remotely for a week from abroad.
Join Our Mission to Empower Small Businesses Across the UK At Funding Circle, we believe small businesses are essential to a thriving economy, and our goal is to support them in achieving success. Our innovative platform utilizes advanced data analytics to provide swift access to funding—within minutes, not weeks.We embody the dynamic spirit of a fintech startup, coupled with the reliability of a publicly listed company. This unique environment offers our team members the freedom to take ownership and the opportunity to create meaningful impacts.Our high-performing team is dedicated to uplifting one another. We thrive on challenges, support each other, and understand that collaboration accelerates progress and quality outcomes.Your Impact is Significant: In the past year, our platform facilitated £7.2bn in economic contributions for UK businesses Be part of a mission that truly matters![Explore Our Impact Report] | [View Our Trustpilot]Your Role Location: London (Hybrid) | 3 Days in the Office | Competitive Salary & BenefitsFrom your first day, you will create a meaningful impact for our customers and the team. We prioritize practical experience as the key to growth, empowering you to take the reins and observe real-time results.As a crucial part of our expanded Marketing Technology & Automation team, you will design and implement integrations and automated data pipelines between marketing platforms, internal business systems, and data products. Your work will enhance capabilities for the CRM Team and the broader Marketing department, modernizing or replacing outdated processes.This is a pivotal role in a team with a wide-ranging and transformative mandate, where you will significantly influence its direction. You will pioneer the integration of cutting-edge marketing tools into our core operations.Design and maintain scalable data pipelines that connect marketing technologies with both internal and external data sources.Oversee technical governance by monitoring the health of our engineered solutions, identifying and mitigating risks, and creating accessible documentation.
