CRO Account Director

VisualsoftManchester, England, United Kingdom

Remote Full-time

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Experience Level

Senior Level Manager

Qualifications

Requirements:Demonstrated extensive experience, either on the agency side or client side, specializing in Conversion Rate Optimization.

About the job

We are seeking a dynamic and seasoned Conversion Rate Optimization (CRO) Account Director to join our expanding and talented team at Visualsoft. This position offers flexibility, allowing you to work from any of our offices located in Stockton-on-Tees, Newcastle Upon Tyne, or Manchester City Centre. Additionally, we welcome UK-based remote working arrangements for the ideal candidate, provided you possess the full right to work in the UK.

The CRO Account Director will take charge of their client portfolio, leading the development and execution of tailored CRO strategies designed to enhance client growth and profitability. A strong client-centric approach is crucial, as the director will ensure that strategies align with business objectives and yield measurable outcomes. With a commitment to performance excellence, the director will continuously drive improvements in website efficiency. Adaptability is paramount, as they will proactively respond to the evolving needs of clients with a strategic mindset. Furthermore, they will collaborate closely with internal teams to refine and advance CRO methodologies for ongoing optimization and success.

The role demands strategic thinking and exceptional execution skills to guarantee that clients reap the benefits of our CRO services and have a transparent understanding of the work conducted on their behalf.

Key Duties & Responsibilities

Client Portfolio Relationship

Develop and maintain robust relationships with your portfolio of clients.

Client Portfolio Retention

Leverage your relationships to ensure client retention remains at an all-time high and exemplifies best practices.

Promote High Standards

Deliver CRO services of the highest quality to ensure comprehensive and efficient client servicing in line with Visualsoft’s capabilities.

Client Happiness

Measured through NPS and client retention metrics.
When NPS or CSAT scores fall short, take appropriate actions utilizing your relationships and the value Visualsoft provides.

Client Results

Relentlessly pursue outstanding results for Visualsoft clients through effective CRO strategies.
Assume full ownership and accountability for outcomes, implementing necessary changes for improvement.

CRO Strategy Ownership

Design and manage industry-leading CRO strategies for your client portfolio.
Share both positive and negative results with key stakeholders across the business to benefit other client portfolios.
Introduce first-to-market strategies where advantageous.

About Visualsoft

Visualsoft is a leading online marketing agency, dedicated to delivering innovative solutions that drive success for our clients. Our culture fosters collaboration, creativity, and continuous improvement, making us a fantastic place to advance your career.

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