Customer Advocacy Complaints Manager

Join partsbase as a Senior Employee Advocacy Manager, where you will play a pivotal role in enhancing employee engagement and promoting a vibrant workplace culture. In this fully remote position, you will lead initiatives that empower employees to share their experiences and advocate for the company. Your expertise will help foster a strong employer brand an…

Overview Are you a seasoned social media strategist with a robust grasp of digital engagement tactics? At Esri, we are on the lookout for a Social Media Lead who has a proven ability to develop, lead, and assess Employee Advocacy programs that amplify brand visibility and foster community interaction. In this pivotal role, you will manage the execution of impactful campaigns, conduct strategic performance analyses, and play a crucial part in enhancing Esri's digital footprint. If you excel in dynamic environments and have a history of achieving social media success, we would love to connect with you! Responsibilities Craft and Implement Social Media Strategies. Collaboratively design and execute comprehensive social media strategies that align with business goals, offering insights on best practices and innovative methods to boost engagement. Lead High-Impact Campaigns. Oversee the execution and performance assessment of large, multi-channel social media initiatives while working with stakeholders to ensure integration with broader marketing strategies. Enhance Content Strategy. Create engaging, high-quality content that resonates with varied audiences, ensuring alignment with brand messaging and industry trends. Provide strategic insights to keep messaging consistent with Esri’s brand ethos and marketing objectives. Performance Analysis and Optimization. Utilize KPIs and develop sophisticated reporting techniques to evaluate campaign impact. Employ analytics tools for strategic recommendations aimed at continuous improvement and maximizing engagement, conversion, and brand loyalty. Foster Communication and Collaboration. Work closely with marketing, product, and other teams to synchronize social media efforts with Esri’s corporate vision. Share insights and strategic recommendations to drive brand growth while mentoring junior team members to enhance social media practices. Stay Ahead of Trends. Maintain current knowledge of the latest social media trends, tools, and emerging platforms. Experiment with new formats and techniques to enhance engagement and establish Esri’s social content as a leader in digital interaction.

Join us in making a profound impact! At Alliance Defending Freedom, we are dedicated to standing up for the truth and defending the God-given rights to live and express that truth. We actively safeguard religious freedom, free speech, the sanctity of life, marriage and family, and parental rights. To learn more about our mission and values, please review our Statement of Faith and see if you align with our vision.Role Overview: As a Senior Counsel in the Center for Life, you will play a critical role in protecting the lives of unborn children and their mothers from the detrimental effects of abortion. You will also advocate for pro-life supporters, leading civil litigation focused on constitutional claims, particularly under the First Amendment and 42 U.S.C. § 1983. This position involves collaborating with state officials to uphold pro-life legislation, drafting essential court documents, presenting motions and appeals, mentoring junior legal staff, conducting crucial legal research, and engaging with media on pertinent cases and issues.

About the RoleThe Senior Manager of Corporate Communications and Patient Advocacy will be instrumental in crafting and implementing CG Oncology’s comprehensive communications and advocacy strategy as we advance our immunotherapy platform targeting bladder cancer. This role will collaborate closely with the Vice President of Communications and Patient Advocacy to drive strategic communications, enhancing the public perception of CG Oncology’s mission, product pipeline, and corporate culture.Key responsibilities include developing compelling narratives and content across various channels, enhancing executive visibility through strategic media engagement, and safeguarding CG Oncology's reputation among patients, healthcare professionals, investors, and staff. The ideal candidate will possess robust content strategy skills, a background in patient-focused initiatives, disciplined media outreach, and expertise in data-driven digital activation, including emerging AI technologies. This high-profile position operates within a publicly traded, pre-commercial biotech environment, necessitating sound judgment, regulatory understanding, and consistent execution in dynamic business conditions.

Are you passionate about fostering a positive workplace culture and enhancing employee engagement? Join MongoDB as a Senior Manager, Employee Listening, where you'll lead initiatives to gather and analyze employee feedback, ensuring their voices are heard and valued. In this role, you will collaborate with cross-functional teams to develop strategies that promote a thriving workplace.

Join our dynamic team at Jobs for Humanity as an Advocacy Manager, where you will play a pivotal role in championing the rights and needs of marginalized communities. Your leadership will empower individuals and drive impactful initiatives that foster inclusivity and social justice.

As the Senior Director of Partnerships and Advocacy, you will play a pivotal role in driving impactful initiatives that enhance educational opportunities for families nationwide, particularly focusing on low-income households and communities of color.This leadership position within the National Programs Team is designed for growth and influence. Initially, your primary focus will be the Federal Scholarship Tax Credit (FSTC), a crucial initiative that seeks to expand educational funding for families across numerous states. With an immediate opportunity for political engagement in light of upcoming gubernatorial elections in 2026, your skills in coalition building, government relations, and strategic execution across various states will be essential for success.As the FSTC initiative progresses, you will also lead additional organizational priorities that align with our mission, including strategies related to the 2028 presidential election cycle and other emerging educational policy opportunities. You will be instrumental in defining the infrastructure necessary for these future initiatives while maintaining focus on pressing priorities.We invite applications from individuals who are legally authorized to work in the United States and can provide proof of eligibility. Please note that we are currently unable to sponsor employment visas.

Center for Disability & Elder Law Advocacy and Policy Manager The Center for Disability & Elder Law (CDEL) is dedicated to offering complimentary legal services to low-income seniors and individuals with disabilities. Our clients often face barriers due to age, disability, or economic hardship, making it challenging to navigate the legal system. CDEL is committed to empowering these individuals by helping them assert their legal rights and enhance their quality of life. We are currently seeking a dynamic and relationship-oriented manager to spearhead CDEL's advocacy and policy initiatives. The Advocacy and Policy Manager will be instrumental in supporting our policy objectives and legislative agenda, as well as in building coalitions and providing educational resources. This position requires a hybrid work arrangement, combining remote and in-person work, with occasional travel to various locations as needed. Key Responsibilities Act as a representative for CDEL in local and statewide coalitions to advance our mission. Collaborate with partner organizations to develop and execute strategies. Create educational materials tailored for key stakeholders. Contribute to presentations, fact sheets, social media content, and other projects as assigned. Articulate CDEL's priorities through public speaking engagements and outreach initiatives. Plan and execute events involving decision-makers and significant stakeholders. Research, write, and monitor legislation and ordinances impacting our mission. Develop expertise in assigned policy areas, including current legislation and comparative analyses with other jurisdictions. Nurture relationships with relevant stakeholders. Assist in fundraising efforts, including grant applications and reporting to foundations. Maintain databases and tracking systems related to policy issues, legislative contacts, and advocacy activities. Support the organization and scheduling of meetings with legislators, coalition partners, and other stakeholders. Perform additional duties as required. Qualifications Bachelor’s degree required; Master’s degree or JD preferred. Minimum of 3 years of experience in a senior role within aging or disabilities, social services, housing, community organizing, or policy advocacy. Demonstrated knowledge and community connections with the populations served by CDEL, along with a strong commitment to social justice and advocacy for our target population.

Join Us on Our Journey!At Illumio, we are pioneers in ransomware and breach containment, transforming the way organizations address cyber threats and enhance their operational resilience. Our advanced breach containment platform, powered by the Illumio AI Security Graph, effectively identifies and mitigates risks across hybrid multi-cloud environments, preventing the escalation of cyberattacks into major crises.Celebrated as a leader in the Forrester Wave™ for Microsegmentation, Illumio is dedicated to the Zero Trust approach, reinforcing cyber resilience for the infrastructures, systems, and organizations that are crucial to global operations.This position is available to candidates located anywhere in the United States.Our Vision:Our Marketing team plays a vital role in illuminating and evolving our global brand, driving revenue, and empowering the success of our Sales team. As a leader in Zero Trust Segmentation, we are committed to assisting organizations in preventing cyberattacks and minimizing the effects of ransomware.Renowned for our innovative solutions and collaborative culture, we cultivate an inclusive environment in Marketing and throughout the company. Join one of the industry's most creative and dynamic teams, where you will find opportunities to thrive, be encouraged to set high aspirations, and carve your path to success!Illumio is on the lookout for a Customer Advocacy & Communications Manager who will amplify our customers' voices and enhance engagement throughout the customer journey. This role will spearhead and expand our customer advocacy program while taking charge of strategic customer communications that inform, engage, and inspire our audience.You will collaborate across departments including Sales, Customer Success, Product Marketing, and Corporate Marketing to elevate customer narratives, drive third-party recognition, and deliver impactful communications that reinforce customer value and loyalty.This highly visible role is perfect for a strategic storyteller passionate about building strong customer relationships and translating customer success into market impact.Your Contributions:Develop and nurture a network of customer advocates in collaboration with Sales and Customer SuccessCreate engaging case studies, testimonials, and success narrativesOversee and expand customer reference and speaking programsFacilitate customer participation in webinars, events, analyst engagements, and media opportunities

About Zeta Charter Schools Zeta Charter Schools operates elementary and middle schools across the Bronx, Upper Manhattan, and Queens. The network is committed to delivering strong academic results alongside social-emotional growth for students. Zeta’s mission centers on expanding access to excellent, equitable education throughout New York City. With plans to open one to two new schools each year, Zeta aims to reach more communities and provide every child with quality learning opportunities. The organization’s vision includes fostering a lifelong love of learning in every student. Location and Work Model The Network office is located at 401 W 218th St., New York, NY 10034. Zeta follows a hybrid work schedule: in-person collaboration takes place on Tuesdays and Thursdays, while Mondays, Wednesdays, and Fridays offer remote work options based on team needs.

The American Hotel and Lodging Association (AHLA) is seeking a passionate and results-driven individual to fill the role of Director of Advocacy Engagement. In this strategic position, you will lead efforts to enhance advocacy initiatives, engaging with stakeholders across the hospitality sector to promote and advance our mission. This is an exciting opportunity for an experienced professional to make a meaningful impact within a vital industry.

Saviynt is at the forefront of identity management with our AI-driven platform that governs access for both human and non-human entities across all applications, data, and business processes. We are trusted by customers to protect their digital assets, enhance operational efficiency, and minimize compliance costs. As a pioneer in the AI era, Saviynt is empowering organizations to safely accelerate their use of AI technologies. Our leadership in identity security is recognized globally, serving top brands, Fortune 500 companies, and government institutions. Discover more at www.saviynt.com.We are in search of a Senior Customer Marketing Manager to design and implement advocacy programs that highlight our customers’ experiences and our thought leadership. In this individual contributor position, you will cultivate strong relationships within our customer community, delivering exceptional experiences that foster engagement, enhance product adoption, and transform customers into passionate advocates for Saviynt’s AI-integrated identity security solutions.You will play a pivotal role in defining our customer engagement strategies and sharing success stories from our clients as they evolve their identity programs and adopt innovative AI security solutions. Your contributions will enable our customers and prospects to realize the full potential of Saviynt while showcasing their achievements as part of our vibrant community of identity leaders.The ideal candidate will be a staunch advocate for our customers and will further cultivate a customer-centric culture, ensuring a consistent and exemplary experience as we expand.

Join Asana as a Customer Marketing and Advocacy Manager, where you will play a crucial role in enhancing our customer engagement strategies. In this position, you will be responsible for developing and executing marketing initiatives that promote customer advocacy and drive brand loyalty. Your creativity and analytical skills will help us cultivate a vibrant community of users who are passionate about our product.

Higher Logic brings together people, knowledge, and ideas to help organizations and individuals succeed. More than 3,000 customers use the platform to power over 350,000 online communities, reaching 200 million users in 42 countries. The company’s solutions serve growth-stage businesses and associations, helping them build stronger connections with their customers and members. The team values honesty, open communication, and diverse perspectives. Feedback, learning from both successes and setbacks, and a culture of empathy and inclusion are central to how colleagues work together. Role overview The Customer Advocacy Program Manager leads customer engagement programs that support retention, product adoption, and satisfaction. This position focuses on advocacy, community, and engagement initiatives that align with Higher Logic’s strategy. Collaboration across departments is a key part of the work, with an emphasis on strengthening customer relationships and ensuring the customer voice is heard throughout the organization. What you will do Execute and expand customer engagement programs to increase retention and product adoption Support advocacy, community, and engagement initiatives in line with organizational goals Work with teams across the company to deepen customer relationships and amplify customer feedback Design and refine program frameworks for ongoing improvement Drive alignment across teams and introduce new approaches to enhance program effectiveness and business outcomes Location This is a US-Remote position.

Join Redwood Software as a Customer Advocacy Marketing Manager, where you'll play a crucial role in shaping our customer engagement strategies. This remote position allows you to work from anywhere in the United States, enabling you to connect with our diverse customer base.As a Customer Advocacy Marketing Manager, you'll be tasked with developing and executing programs that enhance customer loyalty, drive advocacy, and foster long-term relationships. Your creativity and analytical skills will be essential as you leverage customer insights to create compelling marketing campaigns that resonate with our audience.

The Senior Employee Listening Manager plays a pivotal role in shaping the future of MongoDB by enhancing our global employee listening strategy. This position involves refining our tools, analytics, and action planning processes to align with our organization’s growth trajectory, ensuring that our culture is effectively captured in our listening initiatives. You will lead lifecycle surveys to integrate insights across our listening platforms, contributing to the Culture, Talent, and Development (CTD) leadership team. Our team is dedicated to fostering a vibrant culture through talent development programs, including leadership training, employee learning, talent management, engagement, listening, and inclusion.This position is fully remote, allowing you the flexibility to work from anywhere in the United States.

WHO WE ARE Zeta Global (NYSE: ZETA) is a leading AI-Powered Marketing Cloud that utilizes cutting-edge artificial intelligence and vast consumer data to streamline the process for marketers in acquiring, growing, and retaining customers. Our Zeta Marketing Platform (ZMP) aims to simplify sophisticated marketing by integrating identity, intelligence, and omnichannel activation into a cohesive platform, supported by one of the largest proprietary databases and AI in the industry. Our enterprise clients across various sectors are equipped to personalize consumer experiences at an individual level across all channels, resulting in enhanced outcomes for their marketing efforts. Founded in 2007 by David A. Steinberg and John Sculley, Zeta Global is headquartered in New York City with a global presence. To discover more, visit www.zetaglobal.com. THE ROLE As a crucial member of our Media Planning team, you will contribute to our Political & Advocacy programmatic sales initiatives. In the capacity of Senior Media Planner, you will spearhead the creation of strategic media plans and RFP/RFI responses, collaborating closely with sales and cross-functional teams to deliver insightful, KPI-focused proposals. This position specifically targets our Political & Advocacy vertical, requiring comfort in navigating both sides of the political spectrum. This role is tailored for an adept media planner who can convert client objectives into precise, actionable recommendations and engage effectively with internal stakeholders. You will significantly influence revenue generation and the overall planning approach within our rapidly expanding digital advertising technology company. Candidates must be based in the Central Time Zone and available to work Central hours. WHAT YOU’LL DO Lead the creation of media plans and proposals that drive new business and account expansion. Oversee the comprehensive planning process for RFPs and proactive proposals, ensuring precision, clarity, and timely delivery. Present media strategies and recommendations to sales teams and internal stakeholders; manage updates as campaign specifics evolve. Guide campaign design across multiple channels including display, video, social, email, streaming audio, and DOOH. Translate campaign objectives into detailed audience, inventory, and targeting recommendations using both internal and third-party data. Serve as a subject-matter expert on products, solutions, and media capabilities for sales and internal partners. Work collaboratively with sales, analytics, and other teams to ensure alignment on goals, timelines, and project deliverables.

Join Omnicom Health Group as a Senior Advocacy & Recruitment Specialist, where you will play a pivotal role in driving our advocacy initiatives and recruitment strategies. You will work closely with healthcare professionals and stakeholders to enhance our outreach efforts and recruit top talent in the healthcare sector.

Join Affirm's dynamic team as a Senior Backend Software Engineer focused on Merchant Advocacy. In this role, you'll leverage your expertise to enhance our backend systems, ensuring that they are robust and scalable to support our merchants effectively. You'll collaborate closely with cross-functional teams to design and implement effective solutions that improve merchant engagement and satisfaction.