Customer AI Analyst - EMEA

Our mission: to eliminate every barrier to mental health.At Spring Health, we are committed to transforming mental healthcare by removing every obstacle that hinders individuals from receiving timely assistance. Our clinically validated technology, Precision Mental Healthcare, enables us to provide the right care tailored to each person's unique needs—be it …

At Canonical, we are seeking a talented and driven Revenue Operations Analyst to enhance our global sales strategy across direct, alliance, and channel partner avenues. Our Revenue Operations team is dedicated to analyzing and implementing strategies that maximize net customer retention and streamline revenue management processes.In this role, you will collaborate with Canonical’s executive leadership spanning sales, business development, customer success, marketing, product management, commercial systems, delivery, finance, and legal. Your efforts will serve as a central pillar for driving enhancements within these functions. This position calls for a leader with a proactive mindset, strong analytical abilities, and an acute attention to detail, who is passionate about fostering continuous improvements in processes, governance, and data integrity. Individuals who excel in this role are solution-oriented problem solvers, eager to partner with sales leadership and become integral to Canonical’s mission of broadening the reach of open-source technology to innovators and enterprises worldwide.

Join Platacard as a Junior Business Analyst for Operations Platforms and embark on an exciting journey in the world of fintech innovation. As a vital part of our team, you will help enhance and support our operational platforms, ensuring they deliver optimal performance and efficiency.Your role will involve collaborating with cross-functional teams to analyze business needs, gather requirements, and provide solutions that enhance our operational capabilities. This is an excellent opportunity for aspiring analysts to develop their skills and contribute to meaningful projects.

About TrafileaTrafilea is an innovative and dynamic Tech E-commerce Group that manages various direct-to-consumer brands in the intimate apparel and beauty sectors. We leverage data-driven strategies to scale our businesses and also foster an online community that champions body positivity. As a rapidly expanding global entity, we are dedicated to delivering high-quality products and services that enhance customer experiences and promote sustainable growth.1. MissionThe Senior CRO Specialist is pivotal in overseeing conversion performance throughout the customer journey, collaborating strategically with Growth, Product, Acquisition, Creative, and Data teams. This position is not merely about execution; it focuses on identifying conversion challenges, formulating impactful hypotheses, prioritizing experiments based on business significance, and ensuring alignment for the CRO team and squads to implement the most effective tests at optimal times.The Senior CRO Specialist operates with a business-centric perspective, comprehending funnels, user behavior, creative influence, and acquisition dynamics—transforming insights into actionable experimentation roadmaps designed to enhance CVR, revenue per session, and profit per visitor on a large scale.2. Core AccountabilitiesA. CRO Strategy & Experimentation OwnershipManage the complete CRO process: from problem identification to hypothesis formulation, prioritization, alignment, execution, and analysis.Identify conversion inefficiencies across funnels (landing pages, PDPs, checkout, quizzes, pricing, messaging).Establish clear hypotheses based on data and qualitative insights, rather than assumptions.Prioritize tests according to anticipated business impact, not solely ease of implementation.B. Cross-Functional LeadershipServe as the CRO authority for Growth, Acquisition, Product, Creative, and Data teams.Collaborate closely with:Acquisition & Creative → aligning messaging and hooks with the on-site experience.Product & CRO execution team → translating hypotheses into actionable tests.Facilitate CRO discussions without being solely responsible for execution.This role does not directly build all components — it ensures that the right elements are constructed and tested.C. Testing System & Quality StandardsGuarantee testing precision: effective setups, accurate KPIs, appropriate segmentation, and trustworthy conclusions.Maintain a well-organized testing backlog (not just inflated volume).

About the RoleWe are seeking a talented AI Researcher specializing in training optimization to enhance the efficiency, stability, and scalability of large-scale model training. This role involves working at the intersection of research and systems, where you will innovate techniques to lower training costs, speed up convergence, and enhance model quality—all while validating your concepts through rigorous experiments and publications.This position is perfect for individuals who thrive on transforming research insights into actionable training improvements and have a proven track record (or strong aspiration) of publishing applied machine learning research.Key ResponsibilitiesDesign and assess training optimization techniques for large-scale models, including optimization algorithms, schedulers, normalization methods, and curriculum strategies.Enhance training efficiency and stability for extended runs and vast datasets.Research and implement advanced methods such as:Innovations in optimizers and schedulersMixed-precision, low-precision, and memory-efficient training solutionsGradient noise reduction, scaling laws, and convergence analysisTraining-time regularization and robustness techniquesConduct large-scale experiments, analyze the results, and convert findings into practical improvements.Author or co-author research papers, technical reports, or blog articles.Collaborate closely with infrastructure and inference teams to ensure that training decisions yield real-world performance benefits.QualificationsStrong foundation in machine learning research, particularly in training dynamics and optimization.Proficiency in training large neural networks (LLMs, multimodal models, or extensive sequence models).Experience with publications in reputable ML venues (e.g., NeurIPS, ICML, ICLR, ACL, EMNLP, COLM, arXiv) or equivalent high-quality open research.Solid understanding of:Optimization theory and its practical applicationsBackpropagation, gradient flow, and training stabilityDistributed and large-batch training processes

Correlation One is dedicated to enhancing the workforce's skills for the AI-driven economy. We collaborate with enterprises and governmental bodies to cultivate talent and bridge essential gaps in data, digital, and technological skills. Our global initiatives, which include training programs and data competitions, empower underrepresented communities and accelerate career growth. Our mission is to provide equal access to the future's data-driven job opportunities. We partner with leading employers and government entities, including Amazon, Coca-Cola, Johnson & Johnson, the U.S. State Department, and the U.S. Department of Defense, to make this vision a reality. Our training programs are completely free for learners and conducted virtually by industry experts, eliminating traditional barriers to career advancement. We pride ourselves on fostering supportive, human-led, group learning environments that build technical proficiency and confidence among participants. Join us as we shape the AI economy together! Your Impact The Operations Analyst (OA) plays a crucial role in collaboration with our Program Managers, assisting in the management of Correlation One's live, online training programs, which cater to hundreds of students simultaneously. The OA works alongside the Business Operations and Curriculum teams, as well as contracted instructors and teaching assistants, to conduct ad-hoc projects that derive insights from our data and digital skills training programs. We seek a candidate who excels in project management and is adept at handling concurrent deadlines and tasks involving multiple stakeholders. The OA analyzes program data and provides support for live classes, ensuring that learners, teaching assistants, instructors, and other stakeholders are engaged and benefit from the program. Responsibilities also include assisting the Program Manager with a successful admissions process, encompassing application setup and launch, monitoring and reporting on the applicant pipeline, and executing marketing initiatives, Q&A sessions, and necessary applicant support to ensure robust enrollment. A successful Operations Analyst is a quick learner with a strong work ethic, who takes initiative and can navigate ambiguity with patience and productivity. They possess a passion for transforming lives through education and are eager to work on larger and/or diverse programs as we continue to expand. At Correlation One, we value creativity, initiative, collaboration, and effective communication.

About the RoleWe are seeking a passionate Machine Learning Engineer to spearhead the enhancement of model inference performance at scale. In this role, you will bridge the gap between theoretical research and practical application by transforming cutting-edge models into efficient, scalable, and user-centric systems.This position is perfect for individuals who thrive in a technically challenging environment, enjoy in-depth system profiling down to the kernel and GPU levels, and excel at converting innovative research ideas into production-ready performance improvements.What You’ll DoEnhance inference latency, throughput, and cost-efficiency for large-scale ML models deployed in productionAnalyze and troubleshoot GPU/CPU inference pipelines focusing on memory, kernels, batching, and I/O performanceImplement and optimize techniques including:Quantization strategies (fp16, bf16, int8, fp8)KV-cache optimization and reuseSpeculative decoding, batching, and streamingModel pruning and architectural simplifications for optimized inferenceCollaborate closely with research engineers to transition novel model architectures to productionConstruct and uphold inference-serving systems using frameworks such as Triton, custom runtimes, or bespoke stacksBenchmark performance across various hardware setups (NVIDIA / AMD GPUs, CPUs) and cloud configurationsEnhance the reliability, observability, and cost efficiency of systems under real workload conditionsWhat We’re Looking ForSignificant experience in ML inference optimization or high-performance machine learning systemsStrong grasp of deep learning fundamentals (attention mechanisms, memory architecture, compute graphs)Practical experience with PyTorch (or similar frameworks) and model deployment techniquesFamiliarity with GPU performance enhancements (CUDA, ROCm, Triton, or kernel-level optimizations)Proven capability in scaling inference systems for real-world users beyond research benchmarksAdaptability to work in a fast-paced startup atmosphere, embracing ownership and navigating ambiguityPreferred QualificationsExperience with LLM or long-context model inferenceKnowledge of various inference frameworks (TensorRT, ONNX Runtime, vLLM, Triton)

About Agero:At Agero, we are at the forefront of transforming the vehicle ownership experience. Our mission is to innovate and enhance this experience through a unique blend of passionate individuals and data-driven technology, which strengthens the bonds between our clients and their customers. As the leading B2B, white-label provider of digital driver assistance services, we are redefining the industry by turning manual processes into digital, transparent, and connected solutions. Our offerings include an industry-leading dispatch management platform powered by Swoop, comprehensive accident management services, expert consumer affairs, and connected vehicle capabilities, along with a growing marketplace of services, discounts, and support powered by a strong partner ecosystem. We are proud to cover over 150 million vehicles in collaboration with major automobile manufacturers, insurance carriers, and more. Managing one of the largest national networks of service providers, Agero handles approximately 12 million service events annually. Headquartered in Medford, Mass., with operations across North America, we are a proud member of The Cross Country Group. To learn more, visit https://www.agero.com/.Note: For our technical roles, we encourage an in-person start! You may need to travel to Medford for your initial onboarding. Don't worry about the logistics; once you’re hired, we take care of all travel arrangements and expenses.Role Description and Mission:As the Engineering Manager for Data Science and Machine Learning, you will play a pivotal leadership role overseeing a talented team of Data Scientists, ML Engineers, and Software Engineers. Your focus will be on architecting, building, and operating our next-generation Dispatch Optimization platform. This position requires profound expertise in Data Science, Machine Learning, constrained Optimization (Operations Research), and the development of scalable cloud-native services.You will lead scientific rigor and engineering excellence to convert model outputs into real-time, high-impact dispatch decisions that optimize cost efficiency and enhance service levels.

Join Binance, the world's leading blockchain ecosystem and the largest cryptocurrency exchange, as a Senior Android Architect specializing in Performance Optimization and AI. You will be pivotal in designing and enhancing the infrastructure that supports our innovative platforms, ensuring seamless user engagement and interaction. As part of our Experience & Connectivity Team, you will contribute to building cutting-edge solutions that enhance our digital ecosystem while working 100% remotely from the comfort of your home.

Join our expanding team at Precision for Medicine as a Clinical Systems Administrator! We are on the lookout for talented individuals across Mexico, Brazil, Argentina, Colombia, Chile, and Peru to support our clinical systems initiatives.The Clinical Systems Administrator will play a pivotal role in managing the Sponsor's clinical systems, which encompass eTMF/CTMS, IRT, and EDC systems such as Veeva Clinical Vault and Medidata CTMS. You will collaborate closely with Clinical Systems leadership and project teams to ensure timely deliverables and provide user support for clinical systems.Key Responsibilities:Manage user access for internal, sponsor, and third-party requests related to clinical systems.Oversee data entry into the Global Directory within Precision Clinical System for all sites and institutions, ensuring timely updates.Administer the creation of studies, countries, and sites within the Clinical System.Resolve help desk tickets, addressing questions, troubleshooting issues, and identifying system performance deficiencies.Implement modifications and updates to clinical system picklists and field requirements.

Join Our Team as a Master Clinical Scheduler at Midi Health! ‍Midi Health is on the lookout for a skilled Master Scheduler to become a key player in our innovative healthcare start-up. This unique role provides the opportunity to shape the scheduling processes of a rapidly expanding healthcare practice from the ground up! We pride ourselves on offering a flexible work schedule, a fully remote work environment, and a competitive salary package that includes comprehensive benefits in a supportive, human-centered workplace.Your Impact on Our Business Take charge of creating and maintaining the schedules for all Midi clinicians in our Athena system.Continuously monitor and adjust clinician schedules to optimize availability.Manage patient waiting lists to efficiently fill open appointment slots.Handle patient rescheduling requests as needed.Adapt clinician schedules based on real-time needs and demands.Support the Care Coordinator Team by sharing responsibilities as assigned.

Job Title: Senior Customer Finance AnalystAbout Prompt:At Prompt, we are transforming the healthcare landscape by providing cutting-edge, automated software solutions tailored for rehab therapy businesses. As a trailblazer and the fastest-growing company in our sector, we are dedicated to cultivating a team of exceptional talent who resonate with our mission and values. Join us as we redefine healthcare technology and make a meaningful impact on the lives of patients and professionals alike.Role Overview:As a Senior Customer Finance Analyst, you will play a pivotal role in enhancing the scalability of our finance operations. Reporting directly to the Customer Finance Lead, you will not only manage daily financial transactions but also spearhead initiatives aimed at optimizing processes and implementing automation strategies. Leveraging your keen analytical skills and attention to detail, you will address complex billing challenges and support the rapid growth of our financial operations.Key Responsibilities:1. Revenue Operations & Advanced InvoicingOversee the complete invoicing lifecycle, guaranteeing 100% accuracy in complex billing cycles while ensuring compliance with customized customer agreements.Diagnose inefficiencies in the billing workflow and collaborate with the Finance Lead to devise and execute automated solutions using tools like NetSuite and QuickBooks.Conduct root-cause analysis on recurring billing discrepancies and implement sustainable process improvements while keeping leadership informed on key developments.2. Scalable Customer OnboardingAudit and validate customer agreements to maintain financial data integrity prior to account creation.Accurately create customer accounts and process sensitive financial information.Identify and resolve bottlenecks in the customer onboarding workflow, collaborating with the Finance Lead to implement automated solutions across platforms such as HubSpot and SpotDraft.3. Strategic Customer Support & Problem SolvingManage high-priority or complex customer financial inquiries, translating technical issues into clear, professional communication.Work collaboratively across departments to resolve financial inquiries and enhance customer satisfaction.

At Assured, we are redefining the insurance landscape by automating claims processing, a critical yet often neglected aspect of the industry. With a heavy reliance on outdated methods like phone calls and faxes, the current system is not only inefficient but also incurs billions in unnecessary costs annually. Our mission is to revolutionize this process.We equip major insurers with innovative software solutions tailored for a technology-centric era. From cutting-edge self-service claim-filing platforms to advanced fraud detection systems, we serve as the backbone for claims processing for some of the largest insurance providers globally.At Assured, the challenges we tackle are both profound and varied. We create digital experiences that bring comfort and clarity to claimants during their most vulnerable moments, while also orchestrating large-scale, machine learning-driven decision-making processes involving billions of dollars in claims. Our work culture is vibrant, collaborative, and immensely fulfilling.We are on the lookout for a meticulous and analytical Staff Product Analyst to join our dynamic team. This pivotal role is designed for someone who is passionate about data, possesses a strong background in product analytics, and can instill robust reporting practices across the product team. Collaborating closely with product managers, engineers, and various stakeholders, you will analyze product performance, identify significant trends, and facilitate data-driven decision-making. Your insights will play a vital role in shaping the future trajectory of our offerings.Your Responsibilities Include: Conducting comprehensive analyses of product performance metrics and user behavior to unveil trends and areas for enhancement. Developing and maintaining insightful dashboards and reports that monitor product KPIs, offering clear guidance to stakeholders. Designing, implementing, and analyzing A/B tests to assess the impact of new features and product modifications. Collaborating with product managers, engineers, and marketing teams to embed data-driven insights into product development and strategy. Evaluating customer feedback and behavior to discern user needs and preferences, translating this information into actionable product recommendations. Performing competitive analyses and market research to stay abreast of industry trends and their implications for our product strategy. Ensuring the accuracy and consistency of data by partnering with data engineers to validate and cleanse datasets. Conducting ad hoc analyses to address specific business inquiries and challenges as they arise.Your Qualifications: Proven experience in product analytics, preferably within a tech-driven environment. Strong proficiency in data visualization tools and analytics software (e.g., Tableau, Looker, SQL). Excellent analytical and problem-solving skills, with a keen attention to detail. Exceptional communication and interpersonal skills, capable of translating complex data into understandable insights for various audiences. Ability to work collaboratively in a fast-paced, team-oriented setting.

Join our dynamic team as an Operations Associate, where your contributions will play a pivotal role in streamlining our operations and enhancing efficiency. As part of Giao's Team, you will support various operational functions, ensuring our processes run smoothly and effectively.In this role, you will assist in coordinating daily operations, managing tasks, and collaborating with team members to meet our organizational goals.

Join Oscar Health as a Medical Director in our Clinical Affairs team, where we prioritize delivering exceptional health insurance services through innovative technology.Founded in 2012, Oscar is revolutionizing the health insurance landscape by placing our members' needs at the forefront, akin to having a trusted family doctor. With a full-stack technology platform, we focus on transforming the healthcare experience.Role Overview:In this pivotal role, you will lead the Clinical Policy, Regulatory, and Compliance functions within the Office of Clinical Affairs. Your expertise will ensure our clinical operations adhere to healthcare laws and standards, as you develop and maintain robust regulatory policies, manage compliance risks, and guide policy submissions. You will collaborate closely with senior leadership and cross-functional teams to align clinical operations with policy and regulatory requirements.Reporting directly to the VP of Clinical Affairs, your contributions will be integral to our mission.Work Location: This role is fully remote, but candidates must reside in one of the following states: Arizona, California, Colorado, Connecticut, D.C., Florida, Georgia, Illinois, Iowa, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New Mexico, New York City, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, or Utah. Please note, this list of states is subject to change. #LI-RemoteCompensation: The base salary for this position ranges from $218,592 to $286,902 per year. In addition, you will enjoy a comprehensive benefits package, participation in Oscar's unlimited vacation program, stock options, and annual performance bonuses.

About the RoleAs a KYC Investigations Analyst at CertiK, you will be instrumental in delivering our KYC badge product, which is recognized as the premier private identity verification service tailored for Web3 project teams. Your responsibilities will include conducting comprehensive background interviews and investigations into various project teams, delving deeply into their transparency and risk profiles. Upon successful completion of the screening process, you will be responsible for issuing a CertiK KYC badge that reflects the established standards of verification.

About the RoleJoin a dynamic team of DevOps and DBA experts, working over the weekend (Saturday, Sunday, and Monday) with flexible days off as a Weekend DevOps Engineer.Enhance our existing infrastructure and optimize processes across the six countries we currently operate in, while preparing for future expansions.Take a comprehensive approach to improving our DevOps infrastructure, focusing on cost reduction, streamlined environment provisioning, improved response times, and the integration of cutting-edge techniques and technologies.Oversee and maintain our cloud infrastructure using autoscaling, automated alerts, and dashboards through OpsWorks and Grafana.Assume ownership of our cloud operations, ensuring seamless performance and reliability.Collaborate with external security agencies for annual audits and conduct internal security assessments.Assist in reconfiguring our architecture for rapid deployment in new regions.Mentor junior team members to foster growth and expertise within the team.

Are you ready to revolutionize molecular diagnostics?Join a passionate team of innovators dedicated to transforming healthcare. At BillionToOne, we’ve fostered a unique culture where transparency cultivates trust, collaboration inspires breakthroughs, and every voice contributes to our mission of making life-altering diagnostics accessible to everyone. Our aim is not just to improve incrementally; we aspire to develop products that are ten times better than current offerings. Our team comprises talented scientists, engineers, sales professionals, and visionaries, all united by a strong commitment to elevating the standard of care in prenatal and cancer diagnostics. Here, cutting-edge science meets human compassion—every innovation you contribute alleviates the fear of uncertainty in some of life’s most critical medical moments. If you are driven by a sense of purpose, invigorated by innovation, and poised to help shape the future of precision medicine, you are in the right place.We are seeking a Clinical Genomics Scientist, Oncology to enhance our Clinical Genomics team. In this role, you will assist with daily commercial reporting operations, including variant interpretation and report drafting. Collaborating closely with the clinical genomics team, you will help meet our expanding reporting requirements. This is a part-time contracting position (10-20 hours/week) reporting to the Senior Manager of Clinical Genomics, Oncology, and is entirely remote. We are looking for candidates interested in long-term engagement, with a commitment of at least one year.If you are dedicated to enhancing patient care through clear clinical reporting, possess experience in somatic variant interpretation and report drafting, enjoy diving into the technical aspects of data alongside bioinformatics, and thrive in a fast-paced entrepreneurial setting, this opportunity is perfect for you.

Maven Clinic stands as the world's largest virtual healthcare platform dedicated to supporting women and families. Our mission is to redefine healthcare accessibility and make it work for everyone. With award-winning digital programs, we offer comprehensive clinical, emotional, and financial support through a single platform, covering areas such as fertility and family building, maternity and newborn care, parenting and pediatrics, as well as menopause and midlife health. Trusted by over 2,000 employers and health plans, Maven is committed to enhancing clinical outcomes, lowering healthcare expenses, and ensuring equitable benefits programs. Our innovation and leadership in the industry have earned us numerous accolades including inclusion in the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Since our inception in 2014, led by CEO Kate Ryder, we have successfully raised more than $425 million in funding from premier healthcare and technology investors such as General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To discover more about Maven and our transformative work, please visit us at mavenclinic.com.An award-winning culture aligned with our significant mission – Maven Clinic has received over 30 workplace and innovation awards, including:Fortune Change the World (2024)CNBC Disruptor 50 List (2022, 2023, 2024)Fortune Best Workplaces for Millennials (2024)Fortune Best Workplaces in Health Care (2024)TIME 100 Most Influential Companies (2023)Fast Company Most Innovative Companies (2020, 2023)Built In Best Places to Work (2023)Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)Great Place to Work certified (2020, 2021, 2022, 2023, 2024)Fast Company Best Workplaces for Innovators (2022)Built In LGBTQIA+ Advocacy Award (2022)Maven is on the lookout for a Manager of Member Benefit Services with extensive, hands-on experience in fertility benefits to lead a dedicated team of over 10 Member Services Representatives. This position is perfectly suited for individuals who have direct experience working with fertility patients and possess a robust understanding of the intricacies surrounding insurance coverage, billing, and reimbursement in the fertility sector.In this role, you will not only manage people but also serve as a fertility benefits expert capable of addressing complex financial and insurance-related escalations. As a vital subject matter expert, you will tackle fertility-related billing challenges, out-of-network claims, insurance coordination, and member financial tracking to deliver timely and equitable solutions for our members, employers, and payer partners.You will play a pivotal role in...