Customer Associate

Activate TalentRemote — Chile

Remote Full-time

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Experience Level

Experience

Qualifications

Requirements:Must-Have:Minimum of 2 years of experience in customer service, ideally in beauty, consumer packaged goods (CPG), or E-commerce sectors. Ability to maintain professionalism and composure in high-pressure environments. Friendly and empathetic communication skills, advocating for customers and personalizing interactions. Proficiency with technology and excellent written and verbal communication abilities. Creative problem-solver with a proactive and results-oriented mindset. Self-motivated, organized, and comfortable handling multiple systems simultaneously. Willingness to provide occasional evening and weekend support to ensure timely responses. Experience with Shopify, Richpanel, Loop, or similar E-commerce platforms.

About the job

Description:

Job Title: Customer Associate
Job Type: Full-time / Remote
Work Hours: PST (Pacific Standard Time)

Job Overview:
We are seeking a dedicated Customer Associate to be the primary point of contact for customer inquiries and requests. This role demands managing customer interactions with a sense of urgency and empathy, while actively contributing to the enhancement of the customer journey to foster increased engagement and loyalty.

Responsibilities:

Act as the initial point of contact for customer inquiries, resolving issues promptly and empathetically.
Assist in enhancing the customer journey by identifying recurring issues and escalating trends to the Customer Experience team.
Collaborate with various departments to share valuable insights that lead to process improvements.
Develop and maintain strong customer relationships consistent with the brand's voice.
Implement customer experience initiatives aimed at boosting engagement and loyalty.
Effectively manage time and workflow to achieve customer engagement KPIs, including Customer Satisfaction (CSAT), response time, and quality metrics.
Provide regular updates to managers and key stakeholders for clear communication.
Help with reporting on consumer complaints and suggest potential solutions.

About Activate Talent

Activate Talent is a forward-thinking company committed to enhancing customer experiences and fostering loyalty through engaging interactions and innovative solutions. We prioritize empathy and professionalism in all customer engagements.

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