About the job
Join the Novibet Team as a Customer Care Agent!
Are you eager to play a pivotal role in a vibrant and rapidly evolving company? If you are passionate about delivering exceptional customer service and excel in a high-energy environment, this opportunity may be perfect for you.
About Us
Founded in 2010, Novibet is a prominent GameTech company operating across Europe, the Americas, and various regions worldwide, including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With operational hubs in Greece, Malta, Brazil, and Mexico, and a workforce of over 1200 employees, we are dedicated to leading technological advancements, consistently pushing boundaries to provide seamless entertainment and online gaming experiences to our ever-growing customer base.
Why Choose Novibet
At Novibet, we empower our employees to thrive, emphasizing growth through listening and learning within a collaborative environment of innovators and achievers who adapt to new challenges. We are equally committed to nurturing a positive, inclusive, and supportive workplace culture that allows every individual to flourish.
Join our team of more than 1,200 individuals globally who value collaboration, innovation, and personal growth.
Your Role
As a Customer Care Agent at Novibet, you will be the first point of contact for our customers, addressing inquiries related to account management and betting options. You will resolve issues such as payment discrepancies or access difficulties, ensuring a seamless customer experience.
Your Responsibilities
- Assist our customer base through live chat, phone, email, and social media with a variety of account inquiries including payments, logins, verification, and betting queries.
- Respond promptly to customer inquiries.
- Effectively handle complaints and provide suitable solutions.
- Direct unresolved requests and issues to the relevant internal departments and follow up to ensure resolution.
- Document inquiries, comments, and complaints.
- Enhance customer satisfaction through feedback provided to Product teams.
Your Qualifications
- High School Diploma or equivalent from an accredited institution.
- Fluency in English and Greek. Additional language skills are an advantage.
- Previous experience in a similar role or in a call center setting is desirable.
- Proficient in computer usage.
- Exceptional communication and interpersonal skills.
- Availability to work on a shift rotation.
What We Offer
At Novibet, we deeply value our employees! Within our lively, dynamic, and fast-paced work environment, we encourage everyone to realize their full potential while enjoying every step of the journey. Here's how we support that:
