Customer Care Executive - Inbound Technical Support

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Entry Level

Qualifications

The ideal candidate will possess:Excellent communication skills in English. Strong problem-solving abilities. Prior experience in customer service or technical support is a plus. Ability to work in a fast-paced environment. Knowledge of basic technical concepts.

About the job

Join our dynamic team as a Customer Care Executive specializing in inbound technical support. In this role, you will be the first point of contact for customers seeking assistance with their technical issues. Your goal will be to provide exceptional customer service by resolving inquiries and ensuring a positive experience for every caller.

Key responsibilities include:

Handling inbound calls related to technical support.
Diagnosing and troubleshooting technical issues effectively.
Providing clear and concise instructions to customers.
Maintaining accurate records of customer interactions.
Collaborating with the technical team to ensure swift resolution of more complex issues.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a leading organization in the customer support sector, dedicated to providing top-notch services to our clients. We pride ourselves on our innovative solutions and commitment to customer satisfaction.

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