Customer Care Executive - Inbound Technical Support

Adeeba E Services Pvt LtdKolkata

On-site Full-time

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Experience Level

Experience

Qualifications

Requirements:High School or Undergraduate degree.

About the job

We are seeking experienced individuals to join our dynamic team as a Customer Care Executive specializing in Inbound Technical Support during US shifts.

Key Responsibilities:

Handle incoming calls from customers regarding technical issues related to printers, routers, emails, and more.
Diagnose problems accurately and provide effective solutions while promoting relevant service plans and software.

Candidate Profile:

Minimum of 6 months experience in an outbound technical support role.
Proficient in closing calls and processing customer payments.
Confident in presenting service plans to customers.
Fluent in English with excellent communication skills.
Willingness to work night shifts.

Benefits and Facilities:

Competitive fixed salary credited on the 1st of every month plus substantial incentives.
24 annual leaves along with compensatory offs and birthday leaves.
Daily and monthly performance incentives along with spot bonuses.
No extension of shift timings.
Medical benefits offered.

Salary: Negotiable, based on the right candidate's experience.

Working Days: 6 days a week.

Contact: HR at 7686839463 / 9804149788

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a premier provider of online technical support services, catering to consumers and small businesses across a broad spectrum of computing and communication devices and software. Utilizing our proprietary Digital Service Cloud technology platform, we deliver on-demand support services to millions of customers worldwide.

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