Customer Care Team Leader in Heraklion, Crete

NovibetHeraklion, Crete, Greece

On-site Full-time

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Experience Level

Manager

Qualifications

What We Expect from YouA High School diploma or Bachelor’s degree from an accredited institutionFluency in both Greek and English, with excellent written and verbal communication skills suitable for a customer-facing environmentA minimum of 2 years experience in customer supportDemonstrated experience in team leadership, coaching, and mentoring, with a strong ability to foster agent development and performance enhancementSolid understanding of KPIs and experience in performance monitoring and managementExceptional communication, problem-solving, and decision-making skills, coupled with a customer-centric approachCapability to manage multiple priorities while maintaining a positive attitude

About the job

The culture at Novibet centers on learning, listening, and professional growth. Teams value adaptability, creativity, and collaboration, with a strong emphasis on positivity and inclusion. Employees are encouraged to develop their skills and progress in their careers within a supportive environment.

Role overview

The Customer Care Team Leader, based in Heraklion, Crete, plays a key role in guiding the customer care team and ensuring customers receive reliable, high-quality support. This position supports agents with complex issues and helps shape the overall customer experience at Novibet.

Main responsibilities

Lead, motivate, and develop a team of customer care agents
Monitor team performance using key performance indicators (KPIs)
Oversee daily operations across chat, email, and phone support channels
Handle escalations related to accounts, payments, withdrawals, and betting disputes
Coach team members with regular feedback and development plans
Identify training needs, especially in product knowledge and compliance
Ensure compliance with company policies, KYC processes, and responsible gaming practices
Manage team workload during peak periods and optimize performance

About Novibet

Novibet is at the forefront of the GameTech industry, delivering innovative gaming solutions and exceptional customer service. With a focus on technological advancement and customer satisfaction, Novibet continues to expand its presence globally, making it an exciting place to work and grow.

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Hotel Animator (Seasonal) at goodtime | Heraklion, Crete

goodtime

Full-time|On-site|Heraklion, Crete, Greece

Experience the joy of living and working in the beautiful and sunny holiday destinations of Greece! Are You the Right Fit?If you are an open-minded, energetic individual who loves being around others, this opportunity is for you! You thrive on movement, variety, and creating positive experiences for those around you. If the thought of a dynamic role involvin…

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Entertainment Team Leader (m/f/d) at goodtime | Heraklion, Crete

goodtime

Full-time|On-site|Heraklion, Crete, Greece

Entertainment Team Leader (m/f/d)Join us in crafting memorable experiences for our guests! About the RoleAs the Entertainment Team Leader, you will be at the forefront of managing and inspiring the entertainment team within our vibrant holiday resort. Your role will involve direct engagement in creating fun and engaging activities and shows for our guests.This position is perfect for individuals with a background in entertainment or animation who are eager to step into a leadership role. Your ResponsibilitiesOversee and guide the daily operations of the entertainment teamInspire entertainers during various activities and eventsParticipate in entertainment programs and evening showsAssist in planning schedules, rehearsals, and activitiesAct as a liaison between the entertainment team and hotel managementFoster a positive team spirit and ensure high guest satisfactionBe an active member of the team and not just a supervisor.⏰ Additional InformationSeasonal positionFull-time role (5–6 working days per week)On-site living and workingEU passport required Ready to lead the team?If you are passionate about entertainment and enjoy guiding and motivating others, we’d love to hear from you. Apply now and be a part of our international entertainment leadership team!(If you are not ready for a leadership role, consider applying for Entertainer positions available on our career page.)

Jan 24, 2026

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Hotel Facility Crew Member (m/f/d)

goodtime

Full-time|On-site|Heraklion, Crete, Greece

Join us in beautiful holiday destinations across Greece! Are You the Right Fit?Are you seeking a straightforward and dependable opportunity to work abroad without the hassle of complex requirements? You don’t need an elaborate job title or to make constant decisions. What you value is having a clear routine with practical tasks in a role where expectations are simple. If you enjoy staying active and prefer hands-on work over sedentary tasks, this position is an excellent starting point for experiencing life overseas. Daily ResponsibilitiesYour workday will involve ensuring cleanliness and order in the resort's public areas. You'll be responsible for cleaning shared spaces, assisting the housekeeping team as needed, and helping create a comfortable environment for our guests. Tasks are clearly outlined, regularly repeated, and easy to master. On-site training will be provided to ensure you always know what to do and how to do it effectively. Important InformationThis is a full-time seasonal position where you will live and work on-site at the resort. An EU passport is required for this role. Excited to Apply?If you’re looking for an easily accessible job abroad with a clear structure and minimal organizational stress, apply now to join our international resort team.

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Mechanical Engineer at Kenshō Hotels | Heraklion, Crete

Kenshō Hotels & Villas

Full-time|On-site|Heraklion, Crete, Greece

About UsKenshō Hotels & Villas is an esteemed boutique hospitality brand that originated in Mykonos. As we extend our legacy to the picturesque island of Paros, we continue to redefine Cycladic luxury through innovative design, exceptional gastronomy, and heartfelt service. Our commitment to excellence ensures that each guest experiences a unique blend of relaxation and inspiration in the stunning landscapes of Greece.We are on the lookout for passionate, skilled, and dedicated professionals who resonate with our ethos of creativity and authentic hospitality. This is an extraordinary chance to become part of a groundbreaking project that marries the sophistication of Kenshō with the natural allure of Paros.If you are eager to advance your career within a vibrant team and contribute to a remarkable new chapter in luxury hospitality, we welcome you to explore our current openings and embark on this exciting journey with us.Position OverviewAs a Mechanical Engineer for our upscale hotel project, you will be instrumental in ensuring that mechanical and MEP systems are meticulously designed, installed, tested, and commissioned to the highest industry standards. Your role will involve coordinating with various stakeholders, overseeing site execution, and translating technical drawings into successful outcomes.

Mar 19, 2026

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Lifeguard at Pool & Beach | Heraklion, Crete

goodtime

Full-time|On-site|Heraklion, Crete, Greece

Join us to live and work in stunning holiday destinations throughout Greece! Are You the Perfect Fit?As a vigilant and composed individual, you relish the responsibility of ensuring the safety of others. You maintain focus during long shifts and confidently enforce safety regulations when needed. Being in and around water feels second nature to you, and you thrive in outdoor environments where vigilance and professionalism are paramount.If you seek an international role where your actions contribute significantly to the safety and enjoyment of guests, this opportunity is an excellent match for you. A Day in Your LifeYour primary responsibility will be overseeing guest safety in pool and beach areas. You will monitor swimming zones, supervise guest behavior, and ensure adherence to safety regulations. Staying vigilant throughout your shift, you will respond to situations with calm professionalism. By fostering a secure environment, you enable guests to unwind and fully enjoy their vacation. Important InformationThis is a full-time seasonal role, with accommodation and work provided on-site at the resort. A valid EU passport is necessary. Are You Ready to Take on the Challenge?If you hold a lifeguard certification and are eager to work in a vibrant, sunny resort atmosphere, we invite you to apply and join our dedicated safety team.QualificationsEssential Requirements for This RoleTo be considered for this position, you must possess a valid lifeguard certification. You should demonstrate confidence in rescue techniques and first aid, with the ability to react swiftly in emergencies. Strong physical fitness and focus are crucial. Clear communication in English with guests and colleagues is necessary to ensure safety protocols are understood and followed.While previous lifeguard experience is beneficial, the certification is mandatory.Perks of Joining UsYour Wellbeing MattersTaking on a responsible role abroad should not come with added stress outside of work. We have arranged key logistics for you, ensuring a smooth transition into your new position.

Jan 28, 2026

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Merchandiser for Pharmacies in Heraklion, Crete

MSPS

Full-time|On-site|Heraklion, Crete, Greece

MSPS is hiring a Merchandiser for Pharmacies in Heraklion, Crete, representing a multinational client. Role overview This position focuses on supporting partner pharmacies by maintaining strong product presentation. The Merchandiser helps drive sales and improve product visibility in-store.

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Spa Manager in Heraklion, Crete

Aegeo Spas

Full-time|On-site|Heraklion, Crete, Greece

Join our team as a Spa Manager for the 2026 season in Heraklion, Crete. About UsAegeo Spas is the premier Greek company specializing in the management of wellness centers within luxurious 5-star hotels across Greece and Cyprus. With numerous accolades from the World Luxury Spa Awards, we were honored as Europe’s Best Luxury Spa Group in 2025 and have received over 70 prestigious awards since 2019.We believe that physical and mental wellness is the foundation of a balanced and happy life. Our mission is to offer individuals from around the globe the opportunity to explore the richness of Greek land and philosophy through specially designed treatments and products that engage all their senses. Position OverviewDeliver exceptional guest services and ensure the smooth operation of the Spa.Provide high-quality services, including planning and organizing treatments.Promote and sell services and products effectively.Achieve commercial and quality targets for the Spa.Adhere to company policies and procedures.Guide and supervise staff while motivating the team.Manage guest complaints efficiently.Communicate effectively with other hotel departments. QualificationsA degree in Business Administration, Aesthetics, Physiotherapy, or a related field.Fluency in English is essential.Proficient in computer use.Previous experience in a similar role; knowledge of a second foreign language is a plus.Strong communication skills and a team-oriented mindset.Customer-centric approach with sales capabilities.BenefitsContinuous training through the most comprehensive wellness education program.Accommodation for those working away from their permanent residence.Half-board meals.Bonus opportunities.Exclusive wellness perks for Aegeo Spas partners.Prospects for a 12-month employment contract. Our PhilosophyWe aim to make wellness accessible to everyone. To achieve this, we are building a strong team that stands out, guided by values such as respect, trust, passion, courage, integrity, and a love for wellness and Greece. We welcome every new partner by offering equal opportunities for growth while promoting innovation and diversity.

Mar 19, 2026

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Spa Promoter in Heraklion, Crete

Aegeo Spas

Full-time|On-site|Heraklion, Crete, Greece

We are excited to announce openings for the position of Spa Promoter for the 2026 season in Heraklion, Crete.About UsAegeo Spas is a premier Greek company specializing in the management of wellness centers within luxurious 5-star hotels across Greece and Cyprus. Our commitment to excellence has earned us numerous accolades, including the prestigious World Luxury Spa Awards. In 2025, we were honored with the title of Europe’s Best Luxury Spa Group, and since 2019, we have received over 70 awards.We believe that physical and mental well-being are the foundation for a balanced and happy life. Our mission is to offer people from around the world the opportunity to explore the richness of Greek land and philosophy through specially designed treatments and products that engage all their senses.Job ResponsibilitiesWelcoming and assisting guests in the hotel premises.Identifying needs and providing information about wellness packages and services.Promoting and selling spa services and products.Scheduling wellness packages.Adhering to company policies and procedures.Maintaining effective communication with other hotel departments.QualificationsHigh School diploma or degree from a recognized institution (AEI/TEI/IEK).Proficient in English.Computer literacy.Previous experience in a similar role is preferred.Strong communication skills and teamwork.Customer-centric approach with sales capabilities.Skills RequiredFlexibility.BenefitsContinuous training through the most comprehensive wellness education program.Accommodation (for those working away from their permanent residence).Half-board meals.Bonuses.Exclusive wellness benefits for Aegeo Spas partners.Opportunity for 12-month employment.Our Philosophy:We strive to make wellness accessible to everyone. To achieve this, we are building a strong team to help us...

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Spa Therapist in Heraklion, Crete

Aegeo Spas

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Eopae

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Customer Care Agent in Heraklion, Crete

Novibet

Full-time|On-site|Heraklion, Crete, Greece

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Kitchen Assistant (m/f/d) - Seasonal Position in Crete

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Full-time|On-site|Heraklion, Crete, Greece

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Full-time|On-site|Heraklion, Crete, Greece

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Mar 27, 2026

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Customer Care Team Leader in Heraklion, Crete

Novibet

Full-time|On-site|Heraklion, Crete, Greece

Novibet, a GameTech company with a presence in Europe, the Americas, and regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand, brings together over 1,200 employees worldwide. The company operates key hubs in Greece, Malta, Brazil, and Mexico, focusing on technological advancement to deliver seamless online gaming and entertainment experiences. The culture at Novibet centers on learning, listening, and professional growth. Teams value adaptability, creativity, and collaboration, with a strong emphasis on positivity and inclusion. Employees are encouraged to develop their skills and progress in their careers within a supportive environment. Role overview The Customer Care Team Leader, based in Heraklion, Crete, plays a key role in guiding the customer care team and ensuring customers receive reliable, high-quality support. This position supports agents with complex issues and helps shape the overall customer experience at Novibet. Main responsibilities Lead, motivate, and develop a team of customer care agents Monitor team performance using key performance indicators (KPIs) Oversee daily operations across chat, email, and phone support channels Handle escalations related to accounts, payments, withdrawals, and betting disputes Coach team members with regular feedback and development plans Identify training needs, especially in product knowledge and compliance Ensure compliance with company policies, KYC processes, and responsible gaming practices Manage team workload during peak periods and optimize performance

Apr 24, 2026

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Junior Project Planner at International Airport of Heraklion | Crete

International Airport of Heraklion, Crete S.A.

Full-time|On-site|Heraklion, Crete, Greece

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Apr 24, 2026

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Aircraft Loaders at Goldair Handling | Heraklion, Crete

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Full-time|On-site|Heraklion, Crete, Greece

Join the dynamic team at Goldair Handling, Greece's leading ground service provider, operating both within Greece and internationally. We are currently seeking dedicated Aircraft Loaders for the Heraklion Airport.At Goldair Handling, we believe in investing in our employees, and we are eager to welcome you to our award-winning team!No prior experience in airports or air transportation is necessary, as our comprehensive training program will equip you with the theoretical knowledge and practical skills for your new role.Our offerings include:⌚ Full-time or part-time employment options Competitive salary package Heavy-duty insurance coverage Discounts and offers with partner companies Continuous opportunities for advancement and development - Over 130 internal transfers and promotions annually‍‍‍ Wellness programs, environmental initiatives, and family support activitiesIf you possess responsibility, attention to detail, teamwork, and respect for safety regulations, we encourage you to apply by submitting your resume!Your responsibilities will include: Loading and unloading luggage (average weight 25kg), cargo, and mail into the aircraft's hold Securing heavy loads with straps Counting luggage using electronic devices

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Temporary|On-site|Heraklion, Crete, Greece

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Software Development Team Leader at Novibet | Heraklion, Crete

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Full-time|On-site|Heraklion, Crete, Greece

Become a part of Novibet as a Software Development Team Leader!Are you prepared to embrace a pivotal role within a vibrant, rapidly expanding company? If you are passionate about software development and excel in a high-energy environment, this opportunity may be perfect for you.About UsEstablished in 2010, Novibet is a leading GameTech company with operations across Europe, the Americas, and various other countries including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. With our headquarters based in Greece, Malta, Brazil, and Mexico, our team comprises over 1200 dedicated professionals. We are committed to remaining at the forefront of technological advancements, consistently innovating to provide seamless online gaming experiences for our ever-growing customer base.Our proprietary platform operates as a living ecosystem featuring over 150 microservices and applications, many of which are highly available. Our technology stack includes .NET Core, SQL Server, RabbitMQ for messaging, and Redis for caching. We leverage the ELK stack for logging, Kafka for event streaming, and MongoDB for database management.Why Choose Novibet?At Novibet, we empower our employees to excel by fostering a culture of growth through active listening and learning. As part of a team of forward-thinkers and innovators, you will adapt to new challenges while contributing to a positive, inclusive workplace that enables everyone to thrive.Join us, and be part of a global team that values collaboration, innovation, and personal advancement.Your ResponsibilitiesDeveloping high-quality microservices using a web API approach, utilizing the latest features of C# (.NET 5+).Contributing to system design and exploring new tools and technologies.Reviewing, updating, refactoring, and debugging code.Collaborating with cross-functional teams to design, develop, and maintain .NET applications and services.Engaging in the full software development lifecycle using scrum/agile methodologies.Mentoring and guiding team members to support their professional growth.Keeping abreast of the latest trends and technologies in the .NET ecosystem.

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